Polycom RealPresence RMX 4000, Administrator'S Manual

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IVR Services
Polycom®, Inc. 579
18 Click the Roll Call/Notifications tab.
The New Conference IVR Service - Roll Call dialog box opens.
The Roll Call feature of the Conference IVR Service is used to record the participants’ names for
playback when the participants join and leave a conference.
Roll Call announcements played upon a participant’s connection or disconnection from a conference
(Entry and Exit announcements) can be replaced by tones. These tones can be used as notification
when participants join or leave the conference but the identification of the participant is not required.
The system is shipped with two default tones: Entry Tone and Exit tone . When the Tone Notifications
option is enabled, no recording of the participant names will occur and the conference chairperson
will not be able to ask for a name review during the conference.
In Collaboration Server 1500/2000/4000, the selection of tones in the IVR Service definition replaces
the functionality of the system flag IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_VOICE .
19 Select one of the following options to determine the announcement mode:
Redial on Wrong Number A message is played requesting the participant to enter a new destination
number followed by up to five redial attempts. If all redial attempts fail, the
participant is alerted by an IVR message that the dialed number is unreachable,
followed by the
Reorder Tone and disconnection.
Note: This option is not available in SVC conferences and for SVC participants
in mixed CP and SVC conferences.
Request Billing Code Requests the participant to enter a code for billing purposes.
Requires Chairperson The message is played when the conference is on hold and the chairperson
joins the conference. For this message to be played the
Conference Requires
Chairperson option must be selected in the Conference Profile - IVR dialog
box.
Ringing Tone The tone that will be played to indicate that the system is calling the destination
number.
Note: This option is not available in SVC conferences and for SVC participants
in mixed CP and SVC conferences.
Self Mute A confirmation message that is played when participants request to mute their
line.
Self Unmute A confirmation message that is played when participants request to unmute their
line.
The Roll Call and Tone Notification options are disabled in SVC and mixed CP and SVC
conferences.
Conference IVR Service Properties - General Voice Messages
Message Type Description