Polycom RealPresence RMX 4000, Administrator'S Manual

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IVR Services
Polycom®, Inc. 568
Adding Languages
You can define different sets of audio prompts in different languages, allowing the participants to hear the
messages in their preferred language.
The Collaboration Server is shipped with a default language (English) and all the prompts and messages
required for the default IVR Services, conference and Entry Queues shipped with the system.
You can add languages to the list of languages for which different messages are downloaded to the MCU
and IVR Services are created. This step is required before the creation of additional IVR messages using
languages that are different from English, or if you want to download additional voice files to existing files in
one operation and not during the IVR service definition.
To add a language:
1 In the Collaboration Server Management pane, expand the Rarely Used list.
2 Click the IVR Services ( ) entry.
3 In the Conference IVR Services list, click the Add Supported Languages (
)
button.
The Supported Languages dialog box opens.
Add Supported
Languages Adds languages to the IVR module, enabling you to download
voice prompts and messages for various languages.
Replace/Change Music File To replace the currently loaded music file that is used to play
background music, the MCU is shipped with a default music file.
IVR Toolbar buttons
Button Button Name Descriptions