Administration Manual ip500pbxw – English
162
Troubleshooting your Cordless Phone
Problem(s) Possible
Causes
Solutions
No dialling tone
when pressing
O
.
You are too far from the base unit.
- Battery is low (low battery icon is
displayed).
Move closer to the base unit.
Charge the battery.
icon is flashing.
- The handset is not registered. If
the handset is unregistered, it
displays UNREGISTERED.
- The handset is out of range.
- Register the handset. See page
- Move closer to the base unit.
When the handset is
placed on the
charger, no beep is
heard.
- The handset is not placed properly
on the base unit or charger.
- The charging contacts are dirty.
- The handset tone is turned off.
- The handset’s power is turned off
before placing it on the charger.
- Take the handset off the base unit and put it
back again.
- Clean the charging contacts with a clean and
dry cloth.
- Turn on the handset tone from the Sounds
Menu.
Battery icon
remains empty
although the
handset has
charged
for 24 hours.
- Handset battery is defective.
- Handset is not placed properly on
the base unit or charger.
- Please contact your supplier to purchase a
new rechargeable battery.
- Check to make sure the battery icon is
scrolling.
No symbol on the
display.
- Battery is uncharged.
- Charge battery.
Bad audio quality
(crackles, echo,
etc.)
- Interference from nearby electrical
appliance.
- ip500pbxw unit is installed in a
room with thick walls.
- The handset is too far from the
base unit.
- Try plugging the base unit to a different
location.
- Install the base unit in a different room.
- Move closer to the base unit.
The phone does
not ring when a call
comes in.
- The ringer is turned off.
- The phone is not programmed to
ring
- Turn on the ringer.
- Program the phone to ring for Incoming Calls.
See Page 73 or 126.
