Administration Manual ip500pbxw – English
39
Diverting Calls
To Divert all calls from your station
Before you leave your station, you can divert all your calls to ring at another station.
1.
From the Idle Menu, press the Scroll Down Key (
Ô
) until
Station
Divert
is displayed.
2. Select
Divert
All
Calls
.
3.
Enter an internal number if you want to Divert all your calls to another station.
4.
If your station is allocated a voice box select
Divert
to
Voice
to divert your calls to the mailbox.
Note
Once set the Idle Menu will show the option
Cancel
Divert
.
To cancel the forwarding, select
Cancel
Divert
.
Broken tone will be heard at your station until all call forwarding is
cancelled.
You cannot Divert to a station that has the
Do
Not
Disturb
feature set.
To Divert your calls to you while you are at another station
The
Follow
Me
feature allows you to set a call Divert to another station after you have left your station.
1.
From the ip520c answering the calls, press the Scroll Down Key (
Ô
) until
Station
Divert
is displayed.
2. Select
Follow
me
.
3.
You will be prompted to enter your station number and your Station Lock Password. (Default Password is 123).
Once these details are entered the divert is activated.
Note
Once set the Idle Menu on your own station will show the option
Cancel
Divert
. To cancel the
Follow
Me
forwarding, select
Cancel
Divert
.
Note
Follow
Me
will not forward a call from a station, if the call has
been previously forwarded by
Follow
Me
to that station.
To Divert calls when your station is busy
The
Divert
When
Busy
feature allows you to forward all your calls to ring at another station if your station is busy
(engaged). Alternatively, you can forward all external calls to an external number if your station is busy. In this case,
internal calls will not be forwarded but will be given the busy tone.
1.
From the Idle Menu, press the Scroll Down Key (
Ô
) until
Station
Divert
is displayed.
2. Select
Divert
when
busy
.
a) Enter an internal number if you want to forward all your calls to another station.
b) If your station is allocated a voice box select
Divert
to
Voice
to divert your calls to the mailbox.
To set a
Divert
when
Busy
from a standard phone the code is 733 followed by the destination number. The code for
your voice mailbox is 710.
To cancel a forward when busy
1.
From the Idle Menu, select
Station
Divert
.
2. Select
Divert
when
busy
. The forwarding is automatically cancelled and the display returns to the Idle
Menu.
To forward calls when your station does not answer
The ‘Divert On No Answer’ allows you to forward all your calls to ring at another station if there is no answer at your station
after four rings. Alternatively, you can forward all external calls to an external number if your station has not answered after
four rings. In this case, internal calls will not be forwarded but will continue to ring your station.
1.
From the Idle Menu, press the Scroll Down Key (
Ô
) until
Station
Divert
is displayed.
2. Select
Divert
on
no
answer
a) Enter an internal number if you want to forward all your calls to another station.
b) If your station is allocated a voice box select
Divert
to
Voice
to divert your calls to the mailbox.
