Administration Manual ip500pbxw – English
38
Reseize
The Reseize option is displayed when dialling an external call and when an external call is answered. If Reseize is selected
the current call is released and the line is re-seized presenting external dial tone.
Call Recording
If a station is equipped wit a voice mailbox they can be provided with the ability to record a call. The station is programmed
to allow call recording. When allowed to record a call the option Record the call is provided on the ip520c menu. Recorded
calls are saved as new messages in the station’s voice mailbox. See page 80 for programming via the web interface and
page 132 for the ip520c interface.
Holding & Transfer Calls
To place an external call on hold
1.
While on the call press
System
hold
on the display.
2.
To retrieve the call, select
Return
to
line
on the display or press its Line Key.
Note
If a station has two calls on system hold, selecting ‘Return to line’
will return the station to the first call that was put on hold.
To transfer a call to another station
1.
While on the call, select
Internal
Transfer
on the display.
2.
Select the desired station from the station list presented on the display, or dial the station number.
3. Select
Transfer
or replace the handset, to transfer the call.
Note
You can transfer a call to a station when the station has
answered, while ringing the station, or while the busy tone is
being received from the station.
To make an external consultation call
While on an external call you can contact another external number to make an enquiry, as follows:
1.
Press the Scroll Down Key (
Ô
) until
External
Consultation
is displayed and select.
2.
Select a free line and dial the number.
3.
When the call is answered, you can go back and forth between both calls. Select the
Return
and
hold
option on the display each time you want to swap to the other call.
Deflecting calls
This allows you to deflect a call that is ringing at your ip520c.
To deflect a call ringing at your station
1.
When a call is ringing at your ip520c, select
Deflecting
the
call
on the display.
2.
Select a free station from the station list presented on the display. The call is presented to the selected station
and stops ringing at your ip520c. If you attempt to deflect a call to an unavailable station it will continue ringing.
To Divert a call ringing at your station to voicemail
1.
When a call is ringing at your ip520c select
Divert
to
Voicemail
on the display.
2.
Incoming calls are deflected to the Answering Machine and internal calls are deflected to the station’s voice
mailbox. If the voicemail is busy the call continues to ring at your ip520c.
Note
For information on setting up and using a Voice Mailbox refer to
page 50.
