INM Release 4.1 Planning Guide
PG OC 98-13
Issue 1.2
199 of 202
D r a f t
Appendix 1:
Technical support and information
INM Customer Care: How to reach us
INM Broadband Release 4.1 is supported by INM Customer Care. You can
reach INM Customer Care from 8 am to 8 pm EST/EDT Monday to Friday.
Outside of those hours our technical support personnel can be reached through
an automatic paging system.
Critical Issues
Issues considered critical include
–
ones that are currently impacting, or have the potential to
immediately impact, services being carried by the managed nodes,
and
If you are in Canada or the US
Call us toll free at:
877-684-6622 (877-NTINMCC)
If you are Overseas
Call us at:
613-765-7766
Support
Description
1
1.
Support for issues beyond these guidelines is subject to a charge.
Duration
Times available
Emergency
Technical
Support
Critical issues
90 days from the
date of shipment
24 hours a day
7 days a week
Regular
Technical
support
All issues covered
by product warranty
warranty period
(standard Nortel
warranty period is
12 months)
8 am to 8 pm
EST/EDT
Monday to Friday
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