Reporting Problems
Page 35-3
Reporting Problems
In some cases, you will not be able to correct the problem that occurs (for instance, a module
failure). In such cases, you should contact Alcatel Technical Support at one of the following
locations:
West Coast:
Alcatel Technical Support
26801 West Agoura Road
Calabasas, CA 91301
Telephone
: 1-800-995-2696 (Domestic) 818-878-4507 (International)
Fax
: 818-878-3505
Web
: www.ind.alcatel.com/support
East Coast:
Alcatel Technical Support
100 Nagog Park
Acton, MA 01720
Telephone
: 1-800-995-2696 (domestic); 818-878-4507 (international)
Fax
: (978) 264-3933
Web
: www.ind.alcatel.com/support
When reporting problems, you should note hardware and software details, as described in the
subsections that follow.
Report Hardware Details
When reporting problems you should be ready to report the following hardware details to
Alcatel Technical Support:
• Type of chassis (Omni Switch/Router or OmniAccess) and version of chassis (e.g.,
OmniS/R-3, OmniS/R-9)
• Serial number of chassis and module(s)
• Type of module that failed
• Hardware revision of module
• Model number of power supply
•
UPS
or direct connect to power source
• Any dump files on the flash file system
Содержание Omni Switch/Router
Страница 1: ...Part No 060166 10 Rev C March 2005 Omni Switch Router User Manual Release 4 5 www alcatel com ...
Страница 4: ...page iv ...
Страница 110: ...WAN Modules Page 3 40 ...
Страница 156: ...UI Table Filtering Using Search and Filter Commands Page 4 46 ...
Страница 164: ...Using ZMODEM Page 5 8 ...
Страница 186: ...Displaying and Setting the Swap State Page 6 22 ...
Страница 202: ...Creating a New File System Page 7 16 ...
Страница 270: ...Displaying Secure Access Entries in the MPM Log Page 10 14 ...
Страница 430: ...OmniChannel Page 15 16 ...
Страница 496: ...Configuring Source Route to Transparent Bridging Page 17 48 ...
Страница 542: ...Dissimilar LAN Switching Capabilities Page 18 46 ...
Страница 646: ...Application Example DHCP Policies Page 20 30 ...
Страница 660: ...GMAP Page 21 14 ...
Страница 710: ...Viewing the Virtual Interface of Multicast VLANs Page 23 16 ...
Страница 722: ...Application Example 5 Page 24 12 ...
Страница 788: ...Viewing UDP Relay Statistics Page 26 24 ...
Страница 872: ...The WAN Port Software Menu Page 28 46 ...
Страница 960: ...Deleting a PPP Entity Page 30 22 ...
Страница 978: ...Displaying Link Status Page 31 18 ...
Страница 988: ...Displaying ISDN Configuration Entry Status Page 32 10 ...
Страница 1024: ...Backup Services Commands Page 34 14 ...
Страница 1062: ...Diagnostic Test Cable Schematics Page 36 24 ...
Страница 1072: ...Configuring a Switch with an MPX Page A 10 ...
Страница 1086: ...Page B 14 ...
Страница 1100: ...Page I 14 Index ...