Xante Colour ScreenWriter, User Manual

Page: 380 / 446

11-42 Troubleshooting bb ____________________________________
b. Go down to the media guide area (fig. 11.13) and pull
the media gently down and out.
c. Go to the top of the printer and pull the fuser tension
levers back up into their original positions (fig. 11.14);
then, close the printer’s top cover and the duplexer’s top
cover.
6. Close the duplexer’s media guide cover; Then close the
duplexer’s lower cover (fig. 11.13).
Technical Support
If you encounter problems that cannot be resolved by following the
procedures in this chapter, you may call XANTÉ’s Technical
Support at 800-926-8393 (US and Canada) from 7 a.m. until 7 p.m.
Central Standard Time (CST) Monday through Thursday and 7 a.m.
until 6 p.m. CST on Friday. From other areas, call your XANTÉ
vendor.
Note: Depending on your service agreement, there may be a charge
for Technical Support.
To assist our technicians in serving you more effectively, please have
the following information available when calling for Technical
Support.
• Start-up page from the printer
• Printer model and serial number (on the XANTÉ sticker
located on inside front cover on the lower right)
• Your computer type and operating system (version number)
• Configuration menu settings for your printer interface
• Amount of printer memory (shown on start-up page)
• Applications (including version numbers) you are using