Xante Colour ScreenWriter, User Manual

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_____________________________________ Troubleshooting 11-31
I can’t remove the paper cassette.
• Do not remove the cassette by force.
• Make sure you are using the proper procedure to remove
the paper cassette. See “Paper Cassette” in chapter 2.
Media Jams
This section contains suggestions for solving media jams.
Preventing Jams
Use the following guidelines to prevent most media jams.
• Make sure the printer is level and in an appropriate location. See
“Printer Location” in chapter 2.
• Make sure media meets the guidelines in “Media Specifications”
in chapter 7.
• Make sure media is stored following the guidelines in “Media
Specifications” in chapter 7.
• Make sure media is loaded properly in the selected cassette.
- Make sure the correct size media is loaded in the selected
cassette.
- Follow the guidelines for the type of media you are using.
See “Media Types” in chapter 7.
- Make sure media is loaded according to the procedures
and guidelines in “Paper Cassette” in chapter 2 and
“Media Sources” in chapter 7.
• Make sure the output tray does not become overfilled.
• Use XANTÉ supplied toner.
• Keep the printer clean. See “Cleaning the Printer” in chapter 9.
Use the cassette cover to prevent dust and debris from settling on
the paper and getting into the printer.