NEC Express5800/320Fd-MR, User Manual

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Troubleshooting 7-41
COLLECTING TROUBLE LOGS
In the event of trouble, you can get information in the procedures described below:
IMPORTANT:
„ You can perform the procedures described below only when you are asked by your
maintenance personnel to get trouble logs.
„
When the system restarts after the trouble, it may show a message that there is a shortage of
virtual memory. However, continue the system startup. If you reset and restart the system,
you cannot get correct information.
Collection of Event Logs
Collect the logs of various events that have occurred in the NEC Express5800/ft series. It is
recommended that you collect all the logs of [Application Log], [Security Log] and [System log] by
the following procedure.
IMPORTANT:
If a STOP error or system error has occurred or the system has stalled, restart
the system, and then start collecting event logs.
1. Click [Start] - [Settings] - [Control Panel] - [Administrative Tools] - [Event Viewer].
2. Select the type of the log to be collected.
[Application Log] contains events related to the applications that were active at
occurrence of the events. [Security Log] contains security-related events. [System Log]
contains events that occurred in system components of Windows Server 2003, Enterprise
Edition.
3. Click [Save Log File As...] in the [Action] menu.
4. Enter the name of the target archive log file in the [File name] box.
5. Select the format of the target log file from the [Save as type] list box, and click [OK].