Mitel Inter-Tel 5000 Installation And Maintenance Manual Download Page 336

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Chapter 6: Reference
Endpoints and Endpoint Features

Page 6-14

Inter-Tel

5000 Installation Manual – Issue 2.4, May 2008

Figure 6-2.

Model 8620/8622 Endpoint

MESSAGE LAMP

CALL AND
INTERCOM

2-LINE LCD DISPLAY

BUTTONS

KEYPAD

BUTTONS

RING AND VOICE

VOLUME
CONTROLS

SPEAKERPHONE
ON/OFF
CONTROL

SPEAKER

HEARING
AID
COMPATIBLE
(HAC)
HANDSET

PROGRAMMABLE

MICROPHONE
(UNDERNEATH)

DEDICATED
HEADSET
JACK
(UNDERNEATH)

HOLD

(RED)

BUTTON

SPECIAL
BUTTON

NOTE

The Model 8622 provides two Ethernet ports on the bottom of the endpoint. The
Model 8620 provides one port.

Summary of Contents for Inter-Tel 5000

Page 1: ...Inter Tel 5000 M I T E L Installation and Maintenance Manual ...

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Page 3: ...Issue 2 4 May 2008 Inter Tel 5000 Installation and Maintenance Manual Part Number 580 8000 ...

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Page 5: ...k of Inter Tel Delaware Incorporated All other trademarks mentioned in this document are the property of their respective owners including Mitel Networks Corporation and Inter Tel Delaware Incorporated All rights reserved 2005 2008 Inter Tel Delaware Incorporated Personal use of this material is permitted However permission to reprint republish this material for advertising or promotional purposes...

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Page 7: ...hird party error or omission acts of God damage or accident c if the product is modified or altered unless expressly authorized in writing by Inter Tel d if the product is installed or used in combination or in assembly with products not supplied or authorized by Inter Tel and or which are not compatible with or are of inferior quality design or performance to Inter Tel or Inter Tel supplied produ...

Page 8: ...cluding the implied warranty of merchantability and the implied warranty of fitness for a particular purpose relating to use or performance of the product including its parts are hereby excluded and disclaimed In no event shall Inter Tel Inc under any circumstances be liable for nor shall a purchaser directly or indirectly be entitled to any special consequential incidental indirect punitive or ex...

Page 9: ...notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the routines from the l...

Page 10: ...el Advanced Communications Platform architecture and its associated server based applications are substantially secure against unauthorized access to the customer s data network via the telecommunications system Appropriate security measures include but are not limited to the proper implementation of user administrative accounts passwords firewalls Network Address Translation NAT access control li...

Page 11: ... Web Session AWS Pages 1 7 Document Overview Introduction 2 2 Document Style Conventions 2 5 Hazard Identification Notices and Notes 2 6 Product Description Chapter Overview 3 3 System Configurations 3 5 Inter Tel CS 5200 5400 5600 Base Server 3 7 Digital Capability 3 9 Trunks and Endpoints 3 11 System Licensing Requirements 3 12 IP Resources 3 19 Networking 3 20 Basic Voice Mail 3 21 Optional Ext...

Page 12: ...es 4 24 Base Server Expansion Modules 4 25 Processing Server PS 1 4 31 Digital Expansion Interface DEI 4 33 Basic Voice Mail BVM 4 36 Trunking 4 38 Endpoints 4 40 Attendant Console 4 52 IP Network Requirements 4 53 Peripheral Equipment 4 59 Installation Chapter Overview 5 6 Technical Certification Requirement 5 6 Installation Planning Network Installation Concerns 5 7 Planning Digital and Analog E...

Page 13: ... 5 36 Installing a Processor Expansion Card PEC 1 5 38 Installing a Two Port Loop Start Module LSM 2 5 41 Installing a Four Port Loop Start Module LSM 4 5 42 Installing a Dual T1 E1 PRI Module T1M 2 5 43 Installing a Single Port T1 E1 PRI Module T1M 5 46 Installing a Basic Rate Module BRM S 5 48 Installing a Four Port Single Line Module SLM 4 5 50 Inter Tel CS 5600 Processing Server PS 1 Processin...

Page 14: ...tion to Retrieve Online Messages 5 100 Endpoints Installing IP and Multi Protocol Endpoints 5 101 Reading IP Endpoint Status Displays 5 116 Installation Options for Single Line Endpoints 5 122 Installing Digital Endpoints 5 123 System Upgrades Upgrade Scenarios 5 135 Upgrading a System 5 135 Upgrading System Software to Version 2 x 5 146 Optional System Equipment Installing a CT Gateway 5 169 Inst...

Page 15: ... Node Programming A 17 Network Operation of System Features A 22 Network Wide Alarms A 28 Network IP Topology Introduction B 2 Terminology B 2 Network Address Translation Overview B 4 Communication Types B 5 Topology Requirements B 6 Private Trusted Networks B 7 Public Untrusted Networks B 9 Configuring Near End NAT Traversal for IP Endpoints B 13 Configuring Near End NAT Traversal for IP Gateway ...

Page 16: ... Manual Issue 2 4 May 2008 Open Source License Agreements Introduction C 2 GNU Public License C 4 GNU Lesser General Public License C 8 Lighttpd C 15 MD5 C 15 Embedded Configurable Operating System C 16 SoX C 16 Requests for Source Code C 16 Index ...

Page 17: ...4 24 Table 4 13 PS 1 Specifications 4 31 Table 4 14 DEI Physical Dimensions 4 33 Table 4 15 Resources Available with Chassis and DEM 16s 4 35 Table 4 16 System Resource Limits by Configuration 4 35 Table 4 17 BVM Licenses Time Slot Group Ports and IP Resources Allocated 4 36 Table 4 18 Trunking Capacity by Type of Module 4 39 Table 4 19 Model 86008620 8622 8662 Dimensions 4 40 Table 4 20 Multi Pro...

Page 18: ...5 15 Firmware Download Progress Displays 5 116 Table 5 16 IP PhonePlus and Model 8660 Progress Displays 5 117 Table 5 17 Models 8620 8622 8662 and 8690 Progress Displays 5 118 Table 5 18 IP PhonePlus and Model 8660 8620 8622 8690 Progress Displays 5 119 Table 5 19 Image Download Error Message Displays 5 121 Table 5 20 UDP Port Assignments for v2 x 5 146 Table 5 21 IP Endpoint Overview Mitel and In...

Page 19: ...es 6 28 Table 6 20 SIP and ITP Mode Functions for Show IP Feature 6 33 Table 6 21 SIP Default Feature Codes 6 33 Table 6 22 Inter Tel Protocol IP Default Feature Codes 6 34 Table 6 23 System Administrator Default Feature Codes 6 35 Table 6 24 Diagnostics Mode Default Feature Codes 6 36 Table 6 25 Abbreviations and Acronyms 6 37 Table 6 26 Networking Terminology 6 41 Table A 1 Programming for Node ...

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Page 21: ...Ports 5 27 Figure 5 8 Cabling Option 1 for the Dual LS and Dual SL 5 28 Figure 5 9 Cabling Option 2 for the Dual LS and Dual SL 5 28 Figure 5 10 T1 PRI or E1 PRI Terminations from RJ 48C RJ45 in Europe Jacks 5 30 Figure 5 11 Modular Jack Line Jack Unit Assembly Wiring for T1 PRI Trunks 5 30 Figure 5 12 T1 PRI or E1 PRI Trunk Terminations from 66 Type Blocks 5 31 Figure 5 13 Connecting Two T1M or T...

Page 22: ...3 SLM 8 and DEM 16 Circuit Mapping Example 5 77 Figure 5 44 DEM 16 Block Cable Terminations for Endpoints on a U S System 5 79 Figure 5 45 BRM S Cable Connection for European System 5 80 Figure 5 46 DEM 16 Block Terminations for Endpoints on European System 5 81 Figure 5 47 SLA Terminations for Single Line Endpoint with a European System 5 82 Figure 5 48 Off Premises Connection Europe Only 5 82 Fi...

Page 23: ...dpoint Modem Data Port Module MDPM Installation 5 191 Figure 5 77 PCDPM Installation on Executive or Standard Display Endpoints 5 193 Figure 5 78 Back of 60 Key 6 Row Digital DSS BLF Unit 5 193 Figure 5 79 Executive or Standard Display Endpoint PCDPM Cable Connections 5 194 Figure 5 80 PCDPM Cables on Professional or Associate Display Endpoints 5 195 Figure 5 81 Model 8520 or 8560 Endpoint PCDPM I...

Page 24: ...2 4 May 2008 Figure A 4 Example Call Path Through Nodes A 19 Figure A 5 Network Planning Sheet A 29 Figure A 6 Network Numbering Plan Worksheet A 30 Figure A 7 IP Networking Planning Worksheet example A 31 Figure A 8 IP Networking Planning Worksheet blank A 32 ...

Page 25: ... IP Endpoint Differences 1 2 Features not Supported in v2 4 1 4 New Session Initiation Protocol SIP Gateways 1 4 Unified Messaging Open Standards Edition 1 5 Knowledge Base Article Port Information KB2377 1 5 Upgrading to v2 4 1 6 Programming 1 6 DB Test Utility 1 6 DB Converter Utility 1 6 Administrative Web Session AWS Pages 1 7 System Upgrade Page 1 7 Onboard TFTP Server Files 1 8 TFTP Log File...

Page 26: ...nts allow you to use the handset or speakerphone when the endpoint is in Headset Mode Mitel IP endpoints automatically save volume levels you do not have to press the center of the Volume button to save volume levels as with Inter Tel endpoints Also saved volume levels do not return to the default state after using the feature Inter Tel endpoints return to the default volume levels after use if yo...

Page 27: ...006 to configure the NAT address type On Inter Tel 5000 systems the Mitel Model 5340 endpoint Backlight Timer is set for five minutes of inactivity no button presses or audio including music After five minutes of inactivity the display dims to 20 of the maximum brightness the display backlight cannot be turned off You cannot adjust these default settings On Mitel 3300 systems the Backlight Timer a...

Page 28: ...sions 2 2 VPU and 2 3 EM will no longer be supported after April 30 2008 Inter Tel recommends that current UM v2 2 and v2 3 installations upgrade to UM Open Standards Edition OSE See Unified Messaging Open Standards Edition on page 1 5 for more information New Session Initiation Protocol SIP Gateways The following new SIP gateways are available through the Inter Tel CommSource division Quintum AFT...

Page 29: ...ocated on EM The latest version of Unified Messaging OSE v2 0 is now available For details refer to the Unified Messaging OSE Administrator s Guide document part no 835 3162 For infomation about DB Programming changes to support v2 0 refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 Knowledge Base Article Port Information KB2377 The following is a summary of KB article 23...

Page 30: ...amming Guide 580 8006 Some of the changes are general and are not tied to a specific v2 4 feature DB Test Utility The Miscellaneous Test in the DB Test Utility now recognizes when a database has static subnet masks or gateways programmed that are not the same for the Processor Module Expansion Card and Processing Server checks fields accordingly based on system type DB Converter Utility The DB Con...

Page 31: ... and the onboard TFTP server page 5 147 For additional details on changes to AWS refer to the Inter Tel 5000 Features and Programming Guide 580 8006 System Upgrade Page The System Upgrade page was named the System and Application Upgrade page The System Upgrade page is now located under the System Management navigation tab The System Upgrade page allows you to download and upgrade system applicati...

Page 32: ...de on the onboard TFTP server This page is available for Inter Tel CS 5200 5400 5600 systems For the CS 5600 you can access the Base Server AWS to find information about this application The top of the page lists the following TFTP server status Status includes Running Stopped Suspended or Dead Total File Space Used M or K used The MB or KB space used for the TFTP files This page lists the followi...

Page 33: ...contents in a read only view Download the Mitel endpoint firmware Models 5212 5224 and 5330 5340 see below To download the Mitel endpoint firmware 1 Click the Download 5212 5224 Firmware or the Download 5330 5440 Firmware link 2 An Internet Explorer window opens showing three bin files 3 Right click the bin file and then select Save Target As 4 Select or type a path to save the file and then click...

Page 34: ... page is available for Inter Tel CS 5200 5400 5600 systems For the CS 5600 you can access the Base Server AWS to find information about this application Figure 1 3 AWS TFTP Log File Dynamic View Page If you cannot see updates on this page check your Internet Explorer browser settings 1 Open Microsoft Internet Explorer 2 Select Tools Internet Options General Temporary Internet Files Settings 3 In t...

Page 35: ...oduction 1 2 New Manual 1 2 Intended Audience 1 2 Chapters of the Manual 1 3 Inter Tel Reference Documents 1 4 Document Style Conventions 1 5 British English and American English References 1 5 References to Endpoints 1 5 Hazard Identification Notices and Notes 1 6 Hazard Identification Methods 1 6 Other Notes 1 6 ...

Page 36: ...part number 580 8006 and it covers all features programming diagnostics and troubleshooting and any other information other than installation related You can also find all documentation on the Inter Tel edGE Online Manuals and Guides www inter tel com techpublications Web site Intended Audience This manual has been developed for Inter Tel trained technicians who Possess the knowledge and skill req...

Page 37: ...alog single line endpoints Inter Tel 5000 platforms also support Inter Tel Models 8601 and 8602 Softphone applications Specifications This chapter defines capacities dimensions and parameters of the hardware and software components of the systems The chapter also identifies the environmental conditions required to ensure safe and reliable system operation Installation This chapter describes the ta...

Page 38: ...stallation Manual part no 835 2161 Enterprise Messaging Installation Manual part no 780 8006 Inter Tel s System Equipment Grounding Guidelines part no 835 2845 Message Print Diagnostics Manual part no 550 8018 Netlink SPV Server and Model 8664 8665 8668 Installation Manual part no 935 4521 AudioCodes MP 114 SIP Gateway Installation Guide part no 835 3203 Quintum SIP Gateway Installation Manual par...

Page 39: ...ver this document does not make a similar distinction between American English and British English spellings of common words Only American English spellings appear in this document For example the word analog is not also spelled analogue inasmuch as the meaning is clear References to Endpoints This document uses the term endpoint to describe the devices that the Inter Tel 5000 family of products s...

Page 40: ... stipulate conditions requirements and or policies relevant to the topic under discussion Other Notes Notes and Important messages provide supplemental information about the topic being discussed An IMPORTANT message contains information that requires special attention related to the topic A NOTE conveys supplemental information related to the topic WARNING Electrical Shock Disconnect the computer...

Page 41: ... CS 5400 3 5 Inter Tel CS 5600 3 6 Inter Tel CS 5200 5400 5600 Base Server 3 7 Base Server Technology 3 7 Base Server Interfaces 3 8 Front of the Chassis 3 8 Back of the Chassis 3 8 Digital Capability 3 9 Digital Expansion Interface Unit 3 9 Digital Endpoint Module 3 9 Single Line Adapter 3 10 Data Port Modules 3 10 Personal Computer Data Port Module 3 10 Modem Data Port Module 3 11 Administrative...

Page 42: ...Endpoint Model Specific Licensing 3 16 IP Gateway Trunk Licensing 3 17 Software Feature Licensing 3 17 General 3 17 Number of Licenses 3 17 IP Endpoint Licensing 3 17 Endpoint Specific Licensing 3 17 Types of IP Endpoints 3 18 Endpoint License Activation Process 3 18 Licenses for Inter Tel 5000 DEI Units 3 18 System Alarms for Insufficient Licensing 3 18 IP Resources 3 19 IP Resources Defined 3 19...

Page 43: ...censing added to the system In the default configuration it comes with 5 IP endpoint licenses and 6 IP networking resources With required hardware and licensing the Inter Tel CS 5400 can support a mix of up to 175 IP endpoints IP network trunks and or IP gateway trunks The Inter Tel CS 5600 consists of a Base Server which is actually an Inter Tel CS 5400 and a Processing Server PS 1 which is a Lin...

Page 44: ...SLM 8 part no 580 2101 in each DEI Applicable licensing is required Having the same form factor as the Digital Endpoint Module DEM 16 the SLM 8 fits in the DEI chassis For feature descriptions installation procedures and programming instructions see the appropriate chapter For systems that utilize numerous IP endpoints IP trunks and IP networking v2 0 and later allows oversubscription of IP resour...

Page 45: ...support up to 75 175 and 250 IP endpoints respectively Inter Tel CS 5200 For smaller user environments the Inter Tel CS 5200 default configuration includes three IP networking resources and five IP endpoint licenses Running v2 x and utilizing the system oversubscription capability the Inter Tel CS 5200 supports a mix of up to 75 IP endpoints IP private networking trunks and or IP gateway trunks Re...

Page 46: ...ramming Guide 580 8006 With v2 1 or later the CS 5600 Processing Server PS 1 also supports 16 port Basic Voice Mail and handles call processing chores for the entire system It controls and communicates with the Base Server across the customer s local area network LAN For a feature description refer to the basic voice mail information in the Inter Tel 5000 Features and Programming Guide part no 580...

Page 47: ...and voice mail messages USB flash drive for backing up voice mail Support for IP SIP Multi Protocol Wireless IP Multimedia Touch Screen Inter Tel digital and analog single line endpoints Programmable Call Processing features for enhanced business productivity Directory Look Up Hunt Groups Automatic and Uniform Call Distribution Open Architecture Interface OAI Multilingual Support Music On Hold Pag...

Page 48: ...ction refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 2 Loop start trunk circuits in a single port preprogrammed for connection to the local telephone company central office CO local exchange trunks 2 Single line circuits in a single port preprogrammed for connecting analog endpoints 1 RCA socket for connection of an external paging system 1 1 8 inch coaxial stereo sock...

Page 49: ... DEM 16 provides 16 circuits for connecting Executive Professional Standard and Associate Display endpoints Axxess and Eclipse Basic Digital endpoints Model 8500 8520 and 8560 endpoints or Single Line Adapters SLA to the system Each DEM 16 is also equipped with a single Digital Signal Processor DSP to provide the following module and or system resources Shared speakerphones for Axxess and Eclipse ...

Page 50: ...ecting thermistors If a short circuit causes a thermistor to open it will automatically close when the short is removed Data Port Modules The Personal Computer Data Port Module PCDPM and Modem Data Port Module MDPM are connected to appropriate digital endpoints to provide hard wire paths necessary to connect Digital Station Select DSS Busy Lamp Field BLF units Contrary to their names however neith...

Page 51: ...600 Base Server o T1 In Database DB Programming each of the 24 channels of a channelized T1 span can be enabled as any of the following types of channels or circuits Loop Start Ground Start DID Direct Inward Dial in Europe DDI Direct Dial Inward E M Ear and Mouth 2 way OPX Off Premises Extension o T1 PRI A T1 PRI span provides 23 information bearing B channels and one data D channel for signaling ...

Page 52: ...by means of a security key that inserts into a recessed USB slot located on the front of the unit chassis Inter Tel 5000 platforms are delivered without software licensing Licenses are generated and downloaded from the Inter Tel License Management Center LMC Web site and then loaded onto the platform before installing the system By default unlicensed Inter Tel 5000 platforms can be programmed with...

Page 53: ...nse to the PS 1 For procedural details about uploading a license refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 Licensing Options for v2 4 For systems running Inter Tel 5000 v2 x software v2 4 is a nonchargeable upgrade However while no charge applies to upgrading from v2 x to v2 4 systems running v1 2 must first upgrade to v2 0 which is a chargeable license The Inter ...

Page 54: ...owns or leases an Inter Tel CS 5200 CS 5400 or CS 5600 system and plans on upgrading to an Inter Tel CS 5600 The customer must purchase the following items to complete the upgrade o 1 Inter Tel CS 5600 Processing Server PS 1 chassis part no 580 5600 o If upgrading from an Inter Tel CS 5200 system a Processor Expansion Card PEC 1 part no 580 2020 must be installed on the Processor Module PM 1 part ...

Page 55: ... Base Server For complete instructions see Upgrading System Software to Version 2 x on page 5 146 o If upgrading from an Inter Tel CS 5400 system a new security key is not necessary simply move the existing security key from the Inter Tel CS 5400 system to the PS 1 o A v1 x to v2 0 license part no 840 0623 for the PS 1 and the same Inter Tel serial number as the in place Inter Tel CS 5400 system o...

Page 56: ...TP mode Model 8690 in ITP mode Non Inter Tel endpoint OAISYS Net Phone which emulates an Inter Tel Model 8662 in ITP mode Category B Model 8602 IP softphone Category C Multi protocol endpoints Model 8600 without display in SIP mode Model 8622 2 line display and discontinued Model 8620 in SIP mode Model 8662 6 line display in SIP mode Model 8690 in SIP mode Endpoints that did not require an individ...

Page 57: ...s involves purchasing the license building the licence from the LMC generating the license downloading it to the field PC and installing it in the system from the PC through DB Programming For complete procedural instructions refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 Number of Licenses The system stores up to five different licenses each of which is unique based o...

Page 58: ...og identifies the excluded endpoint extensions At the same time Alarm 127 Unlicensed IP device failed to come online appears on the unit chassis LCD panel and on the administrator endpoint display s For details refer to the Message Print Diagnostic Manual part no 550 8018 Licenses for Inter Tel 5000 DEI Units Any of the three Inter Tel 5000 platforms supports one or two Inter Tel DEI units and eac...

Page 59: ...ion Oversubscription allows you to program more endpoints than there are IP resources available on the Inter Tel 5000 platform This capability is useful for systems that support numerous IP endpoints and IP trunks and that utilize IP networking The ability to oversubscribe results from the following interrelated factors in a Inter Tel 5000 v2 0 or later platform IP resources are required only for ...

Page 60: ...and Programming Guide part no 580 8006 Node IP Connection Group The Node IP Connection Group corresponds to an IP network connection between a remote node and the local node Networking Two or more Inter Tel advanced communication platforms can be connected with T1 E1 PRI network spans to form a network To the user the network appears as one integrated system With few exceptions the user can perfor...

Page 61: ...ed to a mailbox located on a different system in the network The VPU and EM each has its own internal message queue similar to a mailbox s message queue and stores messages until they can be delivered Hardware Summary The Specifications chapter identifies preinstallation requirements and environmental parameters for optimal system performance and defines hardware and software specifications The sc...

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Page 63: ...Specifications 4 9 Main Distribution Frame MDF and Cabling 4 9 Cabling to Endpoints 4 10 Connections to the Public Network 4 11 Capacities 4 12 System Capacities 4 12 Licensing Capacities 4 16 System Endpoint Capacities 4 17 Base Server 4 18 Chassis Description 4 18 Motherboard elements 4 19 Processor Module with Processor Expansion Card 4 20 Software Managed Functions 4 21 IP Resource Application...

Page 64: ...1 Connection Interfaces 4 32 Digital Expansion Interface DEI 4 33 DEI Unit 4 33 Digital Endpoint Module 4 34 Eight Port Single Line Module Characteristics 4 34 Audio Saturation Limit for Single Line Ports 4 34 Auto NAT Detection and Digital Equipment 4 35 Software Version Requirements 4 35 Endpoints 4 35 System Resources with DEI 4 35 Cabling for Digital Capability 4 36 Digital Endpoints 4 36 Basi...

Page 65: ...odel 8416 Mini Direct Station Select Mini DSS Unit 4 48 IP Single Line Adapter IP SLA 4 49 Optional Handset Amplifiers 4 50 Playback Devices 4 51 Attendant Console 4 52 Personal Computer Application 4 52 Attendant Service Endpoint 4 52 IP Network Requirements 4 53 Network Capability Analysis 4 53 Performance Criteria 4 53 Automatic NAT Detection 4 55 UDP Port Assignments 4 55 Tutorial 4 55 UDP Por...

Page 66: ...s Software Version Compatibility The Inter Tel 5000 platform requires the Linux operating system version shipped with the software release to ensure proper operation of version related features Failure to use the correct operating system version may result in system instability Clicking the Update All button on the Administrative Web Session page ensures that the correct operating system call proc...

Page 67: ...te power sources For details refer to the equipment manufacturer s documentation In addition to the system power back up a rechargeable battery located on the system Processor Module backs up the database In the event of a power failure or brownout condition this battery supports the module for up to one day The battery automatically recharges when power is restored to the module Table 4 2 Loop Li...

Page 68: ...The CS 5600 Processing Server PS 1 does not require its own UPS unit Comply with the following electrical requirements when installing or upgrading Inter Tel 5000 equipment Plug Inter Tel 5000 equipment into the same UPS unit in particular the Base Server and associated DEI units If wattage and outlets are available the CS 5600 Processing Server PS 1 should be maintained on the same UPS The UPS un...

Page 69: ...ties of the following UPS units were found compatible with the UPS Monitoring feature APC Smart UPS series Universal Serial Bus USB connection MGE Pulsar Evolution series USB connection ONEAC ON Series in advanced interface mode To connect you must use the USB cable provided by the manufacturer Compatible USB Hubs Through Inter Tel product testing and validation the hubs shown in Table 4 4 and Tab...

Page 70: ...C Networks SMCUSBH7 7 Yes Yes Yes StarTech com UH 212 2 No Yes Yes Targus PAUH216 4 Yes Yes Yes Targus PA0055U 4 No Yes Yes Tripp lite U225 004 R 4 Yes Yes Yes Table 4 5 USB Hub Compatibility Chart for the Inter Tel CS 5600 Platform Manufacturer Model No Ports MGE APC ONEAC APC 19501SG 1V 4 Yes Yes No Belkin F5U007 UNV 4 Yes Yes Yes Belkin F5U021 4 Yes Yes Yes Belkin F5U101 MAC 4 Yes Yes Yes Belki...

Page 71: ...rizontal surface mounted with brackets or rack mounted Inter Tel recommends rack mounting the equipment For details see Installing the Inter Tel CS 5200 5400 5600 Base Server on page 5 15 IMPORTANT Do not connect the UPS to the system until after upgrading to the v2 2 software release The monitoring function begins only when a supported device is detected Table 4 6 Main Distribution Frame Material...

Page 72: ... to the customer s premises May also be used for prewiring CO trunks 8 wire modular jack assembly wired to RJ 48C specifications or to RJ 45S in Europe For prewiring T1 T1 PRI and E1 PRI trunks Four or 6 wire modular plug For terminating cable ends for insertion into jacks 24 AWG twisted unshielded cableb Appropriate wiring for making network connections to telephone facilities and where appropria...

Page 73: ...ns and Primary Rate Interface PRI spans are terminated on RJ 48C modular jacks or on 66 type connecting blocks that are then cross connected to modular jack assemblies as required by FCC regulations Four pair nonreversing mod to mod line cord is used to connect each T1 and or PRI span directly to the T1 jack on the corresponding T1M or T1M 2 module Inter Tel recommends installing gas discharge tub...

Page 74: ... support will depend on the mixture of trunks and types of endpoints installed among other network and environmental factors While Inter Tel converged technology platforms provide advanced communications capability the nature of that technology imposes certain physical constraints These physical constraints include such things as the number of simultaneous voice channels and signal processing reso...

Page 75: ... 75 175 250 Endpoints camped on to an endpoint 75 175 250 Endpoints camped on to a trunk group 75 175 250 Class of Service COS designations per endpoint 16 16 16 Conference Resources Total per system 20 20 20 Parties per conference 4 4 4 Simultaneous 4 party conferences 5 5 5 Digital Endpoint Module DEM 16 per DEI Per DEI 3 3 3 Per system 6 6 6 Digital Endpoint Module Ports per DEM 16 16 16 16 Dig...

Page 76: ...per system 75 75 300 Keymap Group Assignments Endpoint 25 25 25 DSS BLF in Database Programming only 20 20 20 User programmable buttons per endpoint 35 35 35 Loop Start Module Dual LSM 2 No longer in production 3 3 3 Quad LSM 4 3 3 3 Music On Hold port per system 1 1 1 Paging Port per system 1 1 1 Zones per system 10 10 10 Endpoints in a paging zone 30 30 60 Reminder Messages Programmable messages...

Page 77: ...M 2 Dual port T1 E1 PRI Module per system 2 spans per module 3 3 3 Toll Restriction User Groups Groups per system 8 8 8 Area Code tables per User Group 1 1 1 Area Codes per table 800 800 800 External Area Codes per User Group 6 6 6 Office codes per table 800 800 800 Office code tables per external Area Code 2 2 2 Trunking Trunk Groups 208 208 208 Trunks per Trunk Group 120 208 208 IP gateway trunk...

Page 78: ... Digital endpoints do not require additional licensing Table 4 9 Maximum Licensing Capacities Type of Endpoint CS 5200 CS 5400 CS 5600 IP Endpoints Configured supported 75 175 250 IP Trunks Configured supported concurrently without IP Networking 32 32 32 IP Networking With initial system 3 6 6 With IP Networking license 75 175 250 Basic Voice Mail BVM Added in 4 port increments 8 8 16 Primary Rate...

Page 79: ... 2 Inter Tel CS 5400 110 175 0 6 With 1 DEIf 48 With 1 DEI and v2 0 or laterf 48 or v2 1 or laterf 30 With 2 DEIs f 96 With 2 DEIs and v2 0 or laterf 96 6 or v2 1 or laterf 54 Inter Tel CS 5600 N A Inter Tel CS 5600 110 250 0 6 With 1 DEI and v2 0 or laterf 48 or v2 1 or laterf 48 30 With 2 DEIs and v2 0 or laterf 96 6 or v2 1 or laterf 96 54 a Total number of IP resources available without alloca...

Page 80: ...e bays that accept slide in trunk modules and the following six connection interfaces The system power cord socket A 1 8th inch jack for attaching an audio source to supply system Music On Hold and or Background Music An RCA type phono jack for attaching an external paging unit A 6 pin socket for connecting two loop start trunks A 6 pin socket for connecting two single line endpoints Together the ...

Page 81: ...ints are dialing when features such as DISA and analog voice mail are being used and to receive Dialed Number Identification Service DNIS and or Automatic Number Identification ANI digits for incoming T1 Ear and Mouth 2 way E M calls DTMF receivers are in use only while the dialed number is being processed not for the duration of the call If all DTMF receivers are busy the user may try again DISA ...

Page 82: ...s Shows main processor operation and module removal indicators IP Port 100Base T An 8 pin jack provides IP connection directly to the system with CAT5 or CAT5e cable In addition the IP Port can be used to load Call Processing software or software licenses or to program the database Software Security and Feature Program Supports a software license that enables system functionality For details about...

Page 83: ... IPR Application IPRA can be programmed to provide private networking using IP To use the IPRA for private networking voice resources and appropriate IP connection information must be programmed For details refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 If programmed for IP networking the IPRA supports 16 channels Voice Channel Allocations Any configuration of the syst...

Page 84: ...l System Reset Reset is a software controlled system reconfiguration and the technician can manually reset the system using the LCD panel and control buttons By selecting the REBOOT command from the SYSTEM MENU on the LCD panel and then pressing the center button the technician causes the system to Preserve the battery backed database information all calls in progress outside calls being dialed pa...

Page 85: ...nce 8 7 Kohm which allows connection to any audio device with an output impedance of 4 8 7 ohms MOH inputs are rated at 1 VRMS If input power exceeds this rating audio may be distorted Because of this Inter Tel recommends limiting the input power to 1 W DB 15 connector A 15 pin D subminiature socket connector that provides electrical interface to the optional external Voice Processing Unit or Ente...

Page 86: ... Features and Programming Guide part no 580 8006 Table 4 12 Compatible USB Flash Drives Capacity MB Manufacturer 128 Axiom USB Drive 128 Cyclone Flash Key 128 Fujifilm USB Drive 128 Imation USB Flash Drive 128 Lexar JumpDrive 128 Memorex 128 Memorex TravelDrive 128 Sony MicroVault 256 Viking 256 Viking InterWorks 512 DiskGo Edge 512 Fujifilm USB Drive 512 Generic USB Flash Drive 2 0 512 Imation Pi...

Page 87: ...n called FT1 is a special T1 service where only a portion of the 24 channels are used and paid for To implement FT1 equip only those circuits that are provided To interface with the public network each T1M and T1M 2 module is equipped with an on board Channel Service Unit CSU Since the CSU is on board the programmer must select the line build out LBO attenuation which is available from the T1 prov...

Page 88: ...out LEDs see the Diagnostics and Troubleshooting chapter in the Inter Tel 5000 Features and Programming Guide part no 580 8006 Digital span jack RJ 48C 8 pin 8 conductor jack Connects a T1 T1 PRI E1 PRI span to the module The T1M is equipped with one RJ 48C jack for the span and another RJ 48C jack to connect test equipment to monitor the span The T1M 2 is also equipped with two RJ 48C jacks howev...

Page 89: ...e top of the priority list You can further prioritize which interface should be higher in the list among interfaces of the same type If more than one digital trunk interface is installed in the system the software uses the Reference Clock list to determine a back up to the system reference clock Then if the module acting as the system reference clock fails or is taken out of service the next modul...

Page 90: ... connect the private networking span order a clear channel point to point T1 span from the service provider for each networking span Do not order premium PRI service even though PRI will be used When a T1M or T1M 2 module is programmed for networking Private Network switch type the system automatically creates a node trunk group All B channels residing on the same T1M or T1M 2 module are in the sa...

Page 91: ... can be reprogrammed for dial pulse signaling through DB Programming CO circuits are assigned hardware address numbers according to the module s bay in the chassis and the location of the circuit on the module For example when using the initial configuration see paragraph 3 91 CO circuit 02 02 01 is the second circuit on the LSM 2 or LSM 4 installed in bay 2 Each trunk module circuit is assigned a...

Page 92: ...d in an Inter Tel 5000 Base Server The Single Line SL application installs as a part of the Inter Tel 5000 Version Release suite of software packages along with other application packages that support SLM 4 functionality such as DB Programming Call Processing etc The SLM 4 Is hot swappable Is designed to be inserted into one of the three bays on the back side of the Inter Tel 5000 Base Server The ...

Page 93: ...using IP Networking and or adding certain endpoints For details of required licensing see Licensing for v2 x and Inter Tel CS 5600 Upgrades on page 3 15 Table 4 13 PS 1 Specifications Characteristic Description Physical dimensions Length 14 50 in 36 83 cm Width 17 00 in 43 18 cm Height 01 75 in 04 45 cm 1 U Weight 9 lb 4 08 kg approximately Electrical Power requirements 105 125 VAC 57 63 Hz USA 24...

Page 94: ...contact Inter Tel Product Support to receive instructions for correctly reprogramming the BIOS NOTE The On Off switch on the front of the chassis controls power to the system and it should remain On at all times DVD Compact Disk CD drive tray Use for initial installation USB Port and for system recovery On Off Switch Power Green LED indicates Active Hard Drive Blue LED indicates Power On Fans Rese...

Page 95: ...ccept DEM 16 modules and the following connection interfaces are provided The system power cord socket with built in fuse holder fuse is 250 V 2 A Power supply requirements appear in Power Supply on page 4 5 Two DB 15 connectors The 15 pin D subminiature socket connectors provide electrical interface to the Inter Tel 5000 Base Server chassis and to either another DEI or an optional external Voice ...

Page 96: ...cks each wired to USOC T568A specifications Together the jacks support eight single line analog endpoints Does not require software feature licensing Does not operate on a v1 x or on the initial release of v2 1 software If you plug an SLM 8 into a v1 x or an initial release v2 1 system a warning message displays and Message Print indicates that the board will not come online Does not support dial ...

Page 97: ...MGCP Inter Tel IP endpoints in SIP mode Non Inter Tel SIP endpoints Model 8601 SoftPhone for Pocket PC application SIP Server Inter Tel Audio and Web Conferencing IAWC System Resources with DEI Installing one or two DEI units to an Inter Tel 5000 platform increases the number of resources available for each of three DEM 16s Table 4 15 summarizes the number of resources available with the main chas...

Page 98: ...ensed and configured for the Inter Tel CS 5200 or CS 5400 platforms By default v1 2 and earlier systems provided four BVM ports and allocated four IP resources to support them Through Database DB Programming ports could then be allocated as 0 4 or 8 as appropriate for the customer With v2 x Inter Tel CS 5200 and CS 5400 platforms continue to support up to eight licensed BVM ports However the ports...

Page 99: ...00 initially provides four BVM ports and additional ports can be licensed and added in four port increments For programming instructions refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 BVM Forward to E Mail Characteristics BVM Forward to E Mail possesses the following characteristics Forward to e mail for SMTP MIME servers only Forward voice mail as wav file attachments...

Page 100: ...runks Up to 208 trunks can be programmed per trunk group in DB Programming but the actual number of trunks that can be connected depends on the physical constraints of the system For capacity see System Capacities on page 4 12 For programming refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 For hard wired non IP gateway trunking system capacity is determined by the numbe...

Page 101: ...8 Trunking Capacity by Type of Module Module Type Trunk Span Type Modules Ports or Channels per Module Trunk Capacity Built In LS Ports Total Trunks T1M E1 PRI 3 30 90 2 92 T1M 2 E1 PRI 3 30 180 2 182 T1M T1 3 24 72 2 74 T1M 2 T1 3 24 144 2 146 T1M T1 PRI 3 23 69 2 71 T1M 2 T1 PRI 3 23 138 2 140 LSM 2a a No longer in production Loop Start 3 2 6 2 8 LSM 4 Loop Start 3 4 12 2 14 NA CS 5200 IP Gatewa...

Page 102: ...oximate endpoint dimensions IP Devices The Inter Tel Protocol ITP IP PhonePlus multi protocol endpoints and IP Single Line Adapters SLA provide the functionality that allows the user to make calls through the IP network to the converged communications platform The Model 8690 is a multi protocol display endpoint that uses Windows CE as the interface The IP devices operate the same as their counterp...

Page 103: ...f Inter Tel multi protocol endpoints that can be operated on the system Features supported on multi protocol endpoints appear in Table 4 20 on page 4 41 Can be programmed as a feature secondary extension or DSS button IMPORTANT To operate in SIP mode SIP Server v1 1 is required Table 4 20 Multi Protocol Endpoint Features Feature Model 8600 Model 8620 Model 8622 Model 8662 Model 8690 2 Line Display...

Page 104: ...re supported across all IP platforms Specification Model 5212 Model 5224 Model 5330 Model 5340 Size L x W x H 9 5 x 8 x 4 5 24 cm x 20 5 cm x 12 cm Ports 2 Power Output 48VDC 250 mA Input 100V to 240V 50 to 60 Hz LAN Power 802 3af PoE Output 48VDC 250 mA 24VDC 1 7A reserved for future use Input 100V to 240V 50 to 60 Hz LAN Power 802 3af PoE Output 48VDC 250 mA 802 3af PoE Input 100V to 240V 50 to ...

Page 105: ...l endpoint electromagnetic compatibility EMC and safety regulatory standards Table 4 22 Environmental Conditions Temperature Humidity Operational 40 F to 120 F 4 C to 49 C Storage 40 F to 150 F 40 C to 66 C 95 non condensing 15 non condensing Table 4 23 EMC and Safety Regulatory Standards Standard Canada USA EU EMC ICES 003 Issue 3 CFR Title 47 Part 15 Class B RTTE Directive 1999 5 EC EN55024 1998...

Page 106: ... part no 835 3019 Model 8601 for Pocket PC The Model 8601 is a software based SIP softphone that runs on selected Pocket PC 2002 or later Personal Digital Assistant PDA platforms For information about installation and programming refer to the Model 8601 Installation Manual part no 835 2736 Table 4 24 IP and Wireless IP Endpoint Features Feature Model 8664 Model 8665 Model 8660 Axxess IP PhonePlus ...

Page 107: ...ence is recalling your endpoint A conference party is on conference wait hold DATA2 Auto dial modem is dialing and the data port is unavailable Red LED Ring signal is being sent to the data device Data call is in progress and accessible A continuous flutter indicates that the data device is off hook DND Endpoint is in Do Not Disturb MINI DSS2 The programmed endpoint in busy or unplugged The progra...

Page 108: ...ed on waiting or in busy trunk callback queue to your endpoint Trunk is on hold Table 4 25 Multi Protocol Endpoint LED Flash Rates ITP Mode Continued Steady 0 IPM Slow 30 IPM Medium 120 IPM Fast 240 IPM Flutter 60 960 IPM Table 4 26 Multi Protocol Endpoint LED Flash Rates SIP Mode Steady 0 IPM Slow 30 IPM Medium 120 IPM Fast 240 IPM Flutter 60 960 IPM ANSWER Models 8620 and 8662 Intercom recall co...

Page 109: ...tton access to 50 or 60 extension numbers trunks features or other resources and four units provide access to 200 or 240 extensions features and resources Numbers programmed for the buttons can be endpoint extension numbers hunt group numbers trunk access codes or feature codes The layout of the buttons and the numbers are assigned using one of 20 keymaps in DB Programming The intercom number butt...

Page 110: ...e Mini DSS attaches to a Model 8660 endpoint For reference the following information matrix shows the approximate dimensions of the Mini DSS Unit Figure 4 3 Modem Data Port Module Table 4 28 Model 8416 Mini DSS Unit Dimensions Dimension Measurement Metric Height 1 5 in 3 8 cm Width 2 6 in 6 5 cm Length 7 7 in 21 1 cm Weight 2 1 lb 0 13 kg MODEM DATA PORT MODULE LED INDICATORS stacked POWER CONNECT...

Page 111: ...o per SLA and to Single Line Modules four per SLM 4 or eight per SLM 8 Single line endpoint users can access applicable endpoint features by lifting the handset and entering a feature code Other features are accessed using a combination of a hookflash and a feature code For details refer to the System Features chapter in the Inter Tel 5000 Features and Programming Guide part no 580 8006 Figure 4 5...

Page 112: ...e for accessing on premises endpoints from off premises endpoints However for applications where one off premises endpoint will be calling another through the T1 span the impedance between the two off premises endpoints both circuits added together must be less than 800 ohms loop measurement In this situation a Class A or B FIC circuit is preferable When an IP SLA circuit is designated for OPX use...

Page 113: ...ne pair twisted cable and four conductor modular jacks The device must be able to detect ringing provide ring trip and automatically disconnect when the announcement is completed For IP SLA installation instructions see Installing an IP SLA on page 5 175 For installing a selected playback device refer to the manufacturer s instructions Playback devices may be used with hunt groups to speed up call...

Page 114: ... the Attendant Console User Guide supplied with the console software Attendant Service Endpoint To achieve Attendant like capability on the Inter Tel 5000 platform Inter Tel recommends using the Model 8660 endpoint with a Model 8416 Mini DSS Unit attached The endpoint is equipped with a jack for plugging in an Inter Tel handset or headset To operate correctly the Model 8660 must be programmed for ...

Page 115: ...nstallation in a correctly provisioned configured and tuned data network For both near toll quality and business communication quality levels the available network bandwidth capacity should provide approximately 32 kbps per call using the G 729 vocoder and approximately 86 kbps using the G 711 vocoder These capacity values are based on a 30 ms packetization interval Inter Tel recommends the follow...

Page 116: ...s DE could be discarded before reaching their destination The potential queuing delay and packet loss can adversely affect voice quality Inter Tel also recommends the following PSTN performance characteristics Loop Current 18 20 mA Line Voltage 42 5 56 5 V Ring Voltage 55 130 Vrms Class A db Level Must pass at least 3dBm without distortion into a 600 ohm load All of the preceding PSTN requirements...

Page 117: ...oints the installer needs to manually select the NAT Type setting UDP Port Assignments Expanded IP endpoint capability with v2 0 and later requires changes in User Datagram Protocol UDP port usage If the Inter Tel 5000 v2 x equipment operates inside a firewall and services external IP endpoints the firewall configuration needs to be updated to reflect the changes in the UDP port assignments of sys...

Page 118: ...Inter Tel 5000 destination uses the specified ports The endpoint ships with the port setting at 0 recommended When left at this setting the TFTP tries port 20001 followed by port 69 MiNet 6800 6802 Transfer Connection Protocol TCP The MiNet protocol is for basic call control The endpoint source number may be random but the Inter Tel 5000 destination uses the specified ports Switch Application Comm...

Page 119: ...anaging a network with numerous nodes and devices it is essential that the system administrator devise a network numbering scheme that accommodates all 99 nodes Networking Resources IP and PRI You must be aware of the Primary Rate Interface PRI and Voice over IP VoIP resources required to maintain a 99 node network For VoIP resources all nodes must have the appropriate IP bandwidth to support the ...

Page 120: ...on 1 0 Version 1 0 and 1 1 Version 1 0 and 1 1 Version 1 2 System Manager 1 1 2 3 2 0 5 8 2 0 6 102 2 0 6 104 Auxiliary Applications Attendant Console 3 004 3 004 3 004 3 1x Contact Center Suite 3 3 4 11 0030 4 11 0030 4 11 0030 Network Qualifier 2 006 2 006 2 006 2 006 Session Initiation Protocol SIP Server 1 1 1 33 1 1 1 40 1 1 1 40 1 1 1 40 Unified Communicator 3 0 x x 4 0 x x 4 0 x x 4 0 x x U...

Page 121: ...ging Installation Manual part no 780 8006 Voice Processing Unit Installation Manual part no 835 2890 PC for On Site or Stand Alone Remote Programming A PC personal computer running Windows 2000 or Windows XP is required for on site or for stand alone or remote programming The PC specifications must meet or exceed the specifications shown in the following information matrix For environmental requir...

Page 122: ...es they must install a CT Gateway The CT Gateway receives the OAI streams from multiple nodes and consolidates them into a single stream for a System OAI application The CT Gateway sends and receives all of its data via TCP IP connections For details refer to the CT Gateway Installation Manual part no 835 2161 For environmental requirements see page 4 4 Additional Information If necessary contact ...

Page 123: ...Unpacking the Equipment 5 14 Installing the Inter Tel CS 5200 5400 5600 Base Server 5 15 Wall Mounting the Base Server 5 16 Grounding the Inter Tel 5000 Base Server 5 16 Equipment to Support UPS Monitoring 5 17 Installing UPS Monitoring 5 18 Installing the USB Security Key and Inter Tel Memory Card 5 19 Laying Out Cable Runs 5 20 Mounting and Cabling the Main Distribution Frame MDF 5 21 Connecting...

Page 124: ...5600 Processing Server PS 1 Processing Server PS 1 Description 5 51 Licensing 5 51 Essential PS 1 BIOS Settings 5 52 PS 1 Hardware 5 52 Installing the Processing Server PS 1 5 53 Digital Expansion Interface DEI Installing a DEI 5 54 Summary for Installing a New System or for Upgrading 5 54 Running Cables to Endpoints 5 55 Terminating Cables at Digital Endpoint Locations 5 57 Labeling Station Cable...

Page 125: ...atabase 5 94 Backing Up the Database 5 96 Replacing the Power Fuse 5 97 Replacing the Processor Module Battery 5 98 Installing the USB B Port Serial Driver 5 99 Retrieving SMDR or Error Message Output Data 5 99 Using Terminal Emulation to Retrieve Online Messages 5 100 Endpoints Installing IP and Multi Protocol Endpoints 5 101 Installing IP Endpoints 5 101 Physical Interfaces 5 105 Wall Mounting I...

Page 126: ...8 Procedure Upgrading the System to Version 2 4 5 149 Installing Mitel IP Endpoints 5 154 Inter Tel IP Endpoint Configuration 5 161 MItel 5330 5340 Setup for Teleworking 5 161 Upgrade Scenarios 5 162 Upgrading Only Software 5 163 Upgrading from CS 5200 v1 x or v2 x to CS 5400 v2 x 5 164 Upgrading from CS 5200 v1 x to CS 5600 v2 x 5 165 Upgrading from CS 5400 v1 x or v2 x to CS 5600 v2 x 5 165 Inte...

Page 127: ...on Installing SIP Gateways 5 177 SIP Gateway 5 179 Installing a Mini DSS Unit 5 180 Installing a Single Line Handset Amplifier 5 182 Installing a DSS BLF Unit 5 182 Gathering Equipment and Materials 5 182 Installing a PCDPM 5 183 Installing an MDPM 5 191 Connecting DSS BLF Units 5 192 ...

Page 128: ... with Inter Tel 5000 platform architecture and operation And you should be able to use the Web based technical support features provided by Inter Tel Inc For example the installation and upgrade procedures require you to navigate the Inter Tel edGe Web site to access Tech Central www inter tel com techcentral the License Management Center www inter tel com lmc and the Knowledge Base Center www int...

Page 129: ...nd of the span Processor Module PM 1 The PM 1 part no 580 2000 is the primary circuit board that holds the system processor and other essential components It is built in to the Inter Tel CS 5200 5400 5600 Base Server chassis The Inter Tel CS 5400 system is made by installing a Processor Expansion Card PEC 1 part no 580 2020 on top of the PM 1 See the procedure Installing a Processor Expansion Card...

Page 130: ...t no 580 8006 The dual loop start ports are then cabled to the MDF This set up allows the single line endpoints to be used to dial an emergency or other number directly without going through the system These lines also provide access outside in the event of a network or site power outage o Connected to IP Single Line Adapters IP SLAs Single line endpoints can be connected to the dual single line p...

Page 131: ...rmers IP SLAs or other system related devices Provide ample air space around the chassis Do not place or store items on top of the chassis The SMDR error message output device must not have cables longer than 50 ft 15 m WARNING Electric Shock Hazard The following list is from UL 1459 a product safety specification governing telephone equipment Never install telephone wiring during a lightning stor...

Page 132: ...or details refer to the SVP Server and Model 8664 8665 8668 Installation Manual part no 935 4521 A high impedance digital multimeter to ensure correct wiring of the modular jack assemblies line jack unit Multimeter accuracy must be 0 5 or better With a U S system standard terminal blocks 66 type and bridging clips for constructing the MDF With a European system Krone blocks for the MDF jumper fiel...

Page 133: ... line cords one for each T1 PRI trunk installed o For T1 PRI or E1 PRI trunks terminated on RJ 48C RJ45 in Europe jacks away from the MDF See Figure 5 10 on page 5 30 o Eight conductor modular jack line jack unit assemblies two for each T1 PRI or E1 PRI span installed o Four pair non reversing mod to mod line cords two for each T1 PRI or E1 PRI span installed o T1 or E1 cable enough to extend from...

Page 134: ...odule SLM 4 for installation details see page 5 50 Eight port Single Line Module SLM 8 for installation details see page 5 76 Single Line Adapter SLA for installation details see page 5 57 IP SLA for installation details see page 5 175 Modem Data Port Module MDPM installed in a digital endpoint for installation details see page 5 191 The dual single line port on the back of the Inter Tel CS 5200 5...

Page 135: ... endpoints and handset amplifiers for single line endpoints External music source External paging speakers and amplifier s See the notice on page 5 171 Electronic equipment alarms lights etc to connect to the night transfer relay External voice mail equipment See page 4 60 Fax machine See page 4 60 Industry standard one pair two conductor twisted cable to run from the MDF to all station instrument...

Page 136: ...ies as follows a Check each module to ensure there is no shipping foam or tape attached b Inspect each module for shorted components c Return all modules to their protective bags until they are ready to be installed in the chassis 3 Check that the protective covers over the module bays are in place These covers protect debris or other foreign matter from entering the system and possibly harming th...

Page 137: ...izontal surface in close proximity to the Inter Tel CS 5200 5400 5600 Base Server The EM unit is a standalone Windows based PC similar in appearance to the VPU that can also be rack mounted recommended or installed on a horizontal surface 2 Do not plug in the system AC power cable 3 Continue to Grounding the Inter Tel 5000 Base Server on page 5 16 Figure 5 1 Base Server Front and Back Views Memory...

Page 138: ...ystem Equipment Grounding Guidelines part no 835 2845 To ground the system 1 Ensure the system AC power source is properly grounded do not defeat or leave floating the ground wire in the AC power cord 2 For a U S system only install an AC surge spike protector with a built in ground lug and connect it to a The ground lug indicated by the symbol on each Single Line Adapter if used b The ground lug ...

Page 139: ...ng the upgrade The UPS must connect to the server running call processing CP software in order for the UPS Monitoring feature to operate correctly To avoid electrically induced performance problems all associated Inter Tel 5000 equipment should be sourced from the same AC phase and ground reference To assure that the electrical source is the same plug Inter Tel 5000 equipment into the same UPS uni...

Page 140: ...ash drive can be swapped with the UPS cable at a later time for backup purposes but the UPS cable must be reconnected after backup for correct functionality of the UPS Monitoring feature If the system is equipped with a compatible USB hub voice mail can be backed up to a flash drive at the same time the UPS Monitoring feature operates For a list of compatible USB hubs see Table 4 4 on page 4 8 In ...

Page 141: ... the previous security key part number 841 0219 Table 5 2 details the differences and compatibilities of the keys with the Inter Tel 5000 chassis NOTICE Possible Memory Card Corruption By adhering to the following precautions you can help prevent corruption of data on the Inter Tel memory card Do not remove or install the Inter Tel memory card while the system is up and running or power is otherwi...

Page 142: ...previously loaded Also If for any reason you need to replace the USB security key make sure you upload the latest license file before replacing the key Attempting to upload a license file after changing the USB security key results in an error and the system will not function Compact KEY security Flash Chassis Front Eject Button WARNING Possible Delay in Local Emergency Response to Remote Sites IP...

Page 143: ...auxiliary system equipment are connected to terminal blocks Krone blocks or in the case of T1 PRI or E1 PRI trunks modular jack line jack unit assemblies are used instead These terminal blocks Krone blocks connect to the circuit modules in the Inter Tel CS 5200 5400 5600 Base Server chassis Connections must be made carefully and securely with solid copper wire Do not use stranded or speaker wire t...

Page 144: ...adapters You can also build your own 6P 6C to 8P 8C patch cables if necessary If using 4 or 6 conductor modular line cord limit the length to 6 ft maximum In general modular line cords are not twisted pair and could introduce crosstalk between line 1 and line 2 at longer lengths 2 Create the split to create two loop start port connections In Figure 5 2 on page 5 23 the split to achieve two loop st...

Page 145: ...9 10 11 12 13 14 15 16 17 18 R 1 T 2 R 2 T 1 R 1 T 2 R 2 1 2 3 4 6 8 5 7 3 4 LS 1 LS 2 SL 1 SL 2 8 pin Jack 6 pin Plug RJ 14 to 8 pin jack 8 pin Jack 6 pin Plug Adapter NO YES Chassis Back RJ 14 T 1 R 1 T 2 R 2 LS 4 LS 3 Dual Single Line Port LSM 2 Module Panel Front Panel Back 1 4 25 Pair cable from MDF to patch panel Dual Loop Start Port 1 2 3 4 5 6 not used not used T 1 R 1 T 2 R 2 4 or 6 condu...

Page 146: ...adapters You can also build your own 6P 6C to 8P 8C patch cables if necessary If using 4 or 6 conductor modular line cord limit the length to 6 ft maximum In general modular line cords are not twisted pair and could introduce crosstalk between line 1 and line 2 at longer lengths 2 Create the split to create two loop start port connections In Figure 5 2 on page 5 23 the split to achieve two loop st...

Page 147: ...ype blocks and the gas discharge tubes at least 75 ft 22 5 m The cable may be coiled as needed 1 2 3 4 5 6 not used not used T 1 R 1 T 2 R 2 8P 8C 110 Patch 8P 8C 110 Patch 66M1 50 Block Adapter 6 pin plug 4 or 6 conductor modular line cord 8P 8C 110 Patch Panel Back 1 2 T 1 2 3 5 6 7 8 9 10 11 12 13 14 15 16 17 18 R 1 T 2 R 2 T 1 R 1 T 2 R 2 1 2 3 4 6 8 5 7 3 4 LS 1 LS 2 SL 1 SL 2 8 pin Jack 6 pi...

Page 148: ... Ferrite beads may be necessary to help reduce EMI and RFI Figure 5 6 Example of Ferrite Bead Installation and Connection Types New Installation Use enough 25 pair cable to run from the MDF to the modules 3 Terminate the other end of each 25 pair cable on the left side of the corresponding cable termination block and install bridging clips to complete the connections Connecting CO Trunks to a Euro...

Page 149: ...e system 2 Cable the single line and loop start ports Two 2 pair cables are required one for the dual single line port and one for the dual loop start port Use a patch panel at the rack and adapters between the patch panel and the Inter Tel CS 5200 5400 5600 Base Server chassis Use the fewest modular jacks and adapters as possible and do not attach any adapters to the back of the chassis clearance...

Page 150: ... 16 17 18 1 R 1 T 2 R 2 4 or 6 conductor modular line cord T 1 R 1 T 2 R 2 1 2 3 4 6 8 5 7 3 4 LS 1 SL 1 SL 2 RJ 14 to 8 pin jack to 8 pin jack T 1 R 1 T 2 R 2 LS 4 LS 3 LSM 2 Module Dual Single Line Port Dual Loop Start Port Panel Front Panel Back 3 25 Pair cable from MDF to patch panel LS 2 8 pin Jack 6 pin Plug 8 pin Jack 6 pin Plug Adapter NO YES DUAL LS DUAL SL EXP PAGE MOH RJ 14 RJ 14 1 2 3 ...

Page 151: ...t assembly next to each service provider RJ 48C jack For a diagram of the complete layout see Figure 5 10 on page 5 30 2 For each modular jack line jack unit assembly mounted in step 1 mount a corresponding four conductor modular jack line jack unit assembly on the MDF backboard 3 Connect the modular jack line jack unit assemblies mounted in steps 1 and 2 a Run T1 cable between the corresponding m...

Page 152: ...Wiring for T1 PRI Trunks T1 Cable 8 Conductor Modular Jack Line Jack Unit Assemblies RJ 48C Jack To Telco To Module in Chassis Four Pair Non Reversing Mod To Mod Line Cord Four Pair Non Reversing Mod To Mod Line Cord Modular Jack T1 Module RJ 48C Jack G Y BR S R BK O BL 1 2 3 4 5 6 7 8 R1 T1 R T 1 3 5 7 2 4 6 8 5 6 7 8 4 3 2 1 OUT transmit to network IN receive from network Four Pair Non Reversing...

Page 153: ...lug one end of a four pair non reversing straight through mod to mod line cord into each modular jack line jack unit assembly which was mounted in step 1 The other end of each line cord will later be plugged into the T1 jack on the corresponding T1M or T1M 2 module Make sure the connectors on the ends of each line cord are properly attached If any of the wires are cracked or broken T1 PRI transmis...

Page 154: ... between them may be as long as 6000 ft 1800 m without repeaters When connecting two systems together the line cord or cabling between the two T1M or T1M 2 modules must be wired so that the receive pair tip 1 in and ring 1 in on each module is connected to the transmit pair tip out and ring out on the other module as shown in Figure 5 13 For information about programming various types of T1M or T1...

Page 155: ...omplete cabling 1 Plug all applicable cables into their respective modules and chassis ports 2 Install the LAN cable from the Processor Module jack to a LAN connection Plug the cable into a 100Base T switch not a hub Completing Installation Tasks Referring to the following procedures as needed install optional equipment and or power up the system Installing a Single Line Handset Amplifier on page ...

Page 156: ...other network information before you can begin programming the system in DB Programming You can also program the database offline using the Local Mode option in Session Manager Figure 5 14 LCD Panel and Controls System Menu Options Indicates the selected menu item Indicates a menu selection either above below or both Chassis Front 2 Line LCD panel LCD Panel Controls Up Down Push to select menu opt...

Page 157: ... button to confirm selection Press the center button again to save the selection To go back Press the left arrow button 2 Reboot the system a From the System menu navigate to the Reboot option using the down arrow button b Press the center button and when prompted to reboot use the Up arrow button to change the selection to Yes Wait while the system reboots 3 Check that the front of the LCD reads ...

Page 158: ...m the power source See the NOTICE above 2 Using a properly terminated anti static wrist strap remove the module from the protective anti static bag 3 Check the following components Use the following illustration as a guide Module battery Check that the processor module battery is securely in place SDRAM memory Check that the SDRAM memory is correctly seated the module is pushed in and the gold fin...

Page 159: ...Otherwise continue to Installing a Two Port Loop Start Module LSM 2 on page 5 41 Processor Module Processor Processor Expansion Card Chassis Back Processor expansion card mount points Module SDRAM Module Processor Module Battery Top View Read the NOTICE below This strap must be in place Screw to secure hexagon metal standoff support to expansion module and processor module Plastic standoff support...

Page 160: ...e the Specifications and Product Description chapters for PEC 1 details See the Product Description chapter for further information on any additional licensing you may need to take advantage of PEC 1 capabilities The processor expansion card PEC 1 includes the necessary hardware to mount it to the processor module in a Inter Tel CS 5200 system There is no software needed for the upgrade all necess...

Page 161: ... o Hexagon shaped metal standoff Check that the metal standoff is in place on the PEC 1 It is located toward the front of the module faceplate o Plastic standoff Check that the thicker end of the standoff is securely pressed into the hole on the PEC 1 NOTICE System Inoperability The strap covers pins 1 through 7 Figure 5 17 If using the expansion card remove the strap If the system ever needs to f...

Page 162: ...processor module into the chassis as described in the procedure Installing a Processor Module PM 1 on page 5 36 8 Check that all cables are connected and plug in the AC power cord The system boots and when finished it displays Inter Tel 5000 on the LCD panel This indicates the system is ready to be programmed 9 Refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 for informa...

Page 163: ...ngle Port T1 E1 PRI Module T1M on page 5 46 Figure 5 18 LSM 2 Module To remove the two port Loop Start module LSM 2 1 Using a properly terminated anti static wrist strap loosen the fastener at the top of the module This fastener secures the module to the chassis 2 Push down and hold the module release lever 3 When the REMOVE LED turns green grasp the module handle and carefully remove the module f...

Page 164: ...r secures the module to the chassis 2 Push down and hold the module release lever 3 When the REMOVE LED turns green grasp the module handle and carefully remove the module from the chassis NOTICE Electrostatic Discharge ESD The modules and components are static sensitive When working with the modules use a properly terminated anti static wrist strap Any static charge no matter how small must be di...

Page 165: ...the module carefully so that it aligns with the rails inside the chassis and then gently slide the module into the chassis until it stops and the module release lever clicks into place up position Do not use force 3 Tighten the fastener at the top of the module securing the module to the chassis Do not over tighten this fastener IMPORTANT The Dual T1 E1 PRI module can be removed with power on howe...

Page 166: ... the chassis Dual T1 E1 PRI Module LED Summary The Dual T1 E1 PRI module has a total of 8 LEDs on the faceplate to indicate module status The LEDs are contained in two separate devices a 4 LED stack and 4 bi color LEDs integrated into the RJ 45 connector The LED stack has 2 green LEDs and 2 yellow LEDs These LEDs are described in Figure 5 21 and in tables 5 3 and 5 4 on page 5 45 Figure 5 21 Dual ...

Page 167: ...odule LED Summary RJ 45 LEDs LED Name LED Color Indication SYNC ALRM Span 1 synchronization and alarm status 1 Green or Red Solid green Stable state Blinking green Initial trouble state or clearing trouble state Solid red Stable error state Blinking red Clearing trouble state OFF Span is disabled not active REF_CLK Span 1 reference clock 2 Green ON Span provides the reference clock for the system ...

Page 168: ...2 T1M Module To remove a T1M module 1 Using a properly terminated anti static wrist strap loosen the fastener at the top of the module this fastener secures the module to the chassis 2 Push down and hold the module release lever then when the REMOVE LED turns green grasp the module handle and carefully remove the module from the chassis IMPORTANT The T1M module can be removed with power on however...

Page 169: ...ndication REF CLK Green ON Span provides the reference clock for the system OFF Span does not provide the reference clock for the system REMOVE ON Board is safe to remove OFF Board is not ready to be removed ONLINE ON Board is online and functioning normally OFF Board is not online Table 5 6 Single T1 E1 PRI Module LED Summary RJ 45 LEDs LED Name LED Color Indication Test port LEDs N A Not used SY...

Page 170: ...ghten the fastener at the top of the module securing it to the chassis Do not over tighten this fastener 5 Continue to Verifying and Securing Cable Connections on page 5 33 Figure 5 24 BRM S Module To remove a BRM S 1 Using a properly terminated anti static wrist strap loosen the fastener at the top of the module this fastener secures the module to the chassis 2 Push down and hold the module relea...

Page 171: ...de part no 580 8006 The system recognizes the BRM S as off line when removed from the expansion bay All the ports and circuits are recognized as being off line and all calls dropped when the module is removed Three LEDs are seen on the BRM S module ONLINE Green The ONLINE LED is turned ON whenever the module is inserted into the expansion bay and the module is operational If the bay in which this ...

Page 172: ...ame Each RJ 14 jack represents two single line ports for connecting single line analog endpoints The middle four pins in the RJ 14 connector are wired in accordance with Uniform Service Order Code USOC T568A specifications as shown in the following diagram To install the SLM 4 module in an Inter Tel CS 5200 5400 5600 Base Server 1 Put on ESD electrostatic discharge protective gear and ground yours...

Page 173: ...ver and provides call processing power for the expanded capacity system For a functional description see Processing Server Characteristics on page 4 31 For technical descriptions see the Specifications chapter and Network Environment Requirements on page 5 146 By providing additional call processing power the PS 1 allows the Inter Tel 5000 platform to support more endpoints than the Inter Tel CS 5...

Page 174: ... Support to receive instructions for correctly reprogramming the BIOS NOTE The On Off button switch on the front of the chassis controls power to the system The On Off switch on the back should remain On at all times DVD Compact Disk CD drive tray Use for initial installation USB Port and for system recovery On Off Switch Power Green LED indicates Active Hard Drive Blue LED indicates Power On Fans...

Page 175: ...ailable you can use a laptop PC equipped with a DB 9 serial port In the alternate mode using a laptop PC connect the PS 1 to the laptop with a straight through RS 232 cable and null modem with hardware flow control as shown in Figure 5 27 6 Turn power on using the On Off switch on the back of the chassis Leave the On Off switch on the back of the chassis turned on at all times 7 Turn power on usin...

Page 176: ... assemblies line jack units at the endpoint locations See Table 5 7 for loop limits On the MDF backboard assemble any additional terminal blocks for digital endpoints including SLAs See page 5 21 o If any T1 PRI and or E1 PRI trunks are to be installed terminate them on eight conductor modular jack line jack unit assemblies at the MDF o Connect the trunks endpoint cables and module cables to the c...

Page 177: ...tem see page 5 87 If this is an upgrade do the following o Perform a database backup o Start an Administrative Web Session and upgrade the system software Install the current DB Programming version Upload the current license file as applicable to your site Disable Basic Voice Mail before attaching an external voice processing system To disable BVM from the DB Programming menu bar select Operations...

Page 178: ...n the copper Do not bridge or Y off the cable to another location Digital endpoints do not need to be routed in separate multi pair cable runs For example if using 25 pair cable runs to multiple station locations it is acceptable to include single line endpoints auxiliary equipment and trunks in a cable being used for endpoints WARNING Possible Delay in Local Emergency Response to Remote Sites IP ...

Page 179: ...ime they will be wall mounted later when the station instruments are installed See Figure 5 28 and Figure 5 29 on page 5 57 Figure 5 28 Modular Jack Assembly Wiring Diagrams U S System Figure 5 29 Line Jack Unit Assembly Wiring European System IMPORTANT If tip and ring are reversed when installing an endpoint the endpoint will not function RING TIP TIP RING G Y R BK G Y R BK For Single Line Endpoi...

Page 180: ...it numbers In this case the endpoint is assigned circuit number XX YY 01 the first data port is assigned number XX YY 02 and the second data port is assigned number XX YY 03 For detailed information about programming endpoints refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 The default system assigns extension number 1000 to station circuit 01 01 01 extension number 100...

Page 181: ...3 SYS 3 BAY 1 SYS 4 BAY 2 SYS 5 BAY 3 SYS 6 BAY 1 SYS 12 BAY 2 SYS 13 BAY 3 SYS 14 BAY 1 SYS 4 Bay in the chassis is the same as equivalent System in Message Print Circuits 1 12 1 X Circuits Inter Tel 5000 Base Server DEI 1 DEI 2 Bay 1 1 01 1 X through 1 01 2 X 1 04 1 X through 1 04 16 X 1 12 1 X through 1 12 16 X Bay 2 1 02 1 X through 1 02 30 X 1 05 1 X through 1 05 16 X 1 13 1 X through 1 13 16...

Page 182: ...nstallation instructions this manual outlines basic one block to one module installation using bridging clips However it is acceptable and in some cases more functional to use additional blocks then cross connect from one block to another Table 5 8 System Board Bay Application Relationship in Message Print Relates to this bay application in Inter Tel 5000 v1 x System Inter Tel 5000 v2 x System Sys...

Page 183: ...ng terminal blocks and cabling Up to 28 blocks for interconnecting trunks and station cables to the system If more than 28 blocks are needed additional backboards may need to be mounted One 25 pair cable Quad RF 45 to Amp part no 813 1814 for each DEM 16 Sufficient amount of 24 gauge twisted pair cabling and appropriate terminal plugs typically RJ 11 RJ 14 RJ 45 and or RJ 48C to correctly install ...

Page 184: ...s leading up to the procedures paying close attention to any cautions and notes included For information on requirements or system capacities see the Specifications and Product Description chapters Figure 5 1 on page 5 15 provides an illustration of the chassis front and back The unit is shipped fully assembled There is nothing to install inside the chassis so removing the cover is not necessary M...

Page 185: ...commended or placed on a horizontal surface in proximity to the Inter Tel CS 5200 5400 5600 Base Server The EM unit is a standalone Windows based PC similar in appearance to the VPU that can also be rack mounted recommended or installed on a horizontal surface 2 Do not plug in the system AC power cable 3 Continue to Base Server Modules on page 5 36 Figure 5 31 Example Inter Tel DEI Chassis Front a...

Page 186: ...ngle Line Ports 2 Loop Start Ports Base Server Back Base Server Front 2 Line LCD Panel Ground Lug Earth ground T1 E1 PRI LCD Panel Controls Module Module Module Fuse The Base Server is shipped without modules installed The above examples are for illustrative purposes only Module covers must remain in place if there is not an actual module to occupy a module bay The covers help to ensure foreign ma...

Page 187: ...AL LS DUAL SL EXP PAGE MOH Ethernet to LAN DEM 16 1 4 5 8 9 12 13 16 BAY 1 EXP 2 EXP 1 through switch DEI cable part no 813 1847 See Figure 5 39 on page 5 74 See Figure 5 39 on page 5 74 DEI DEI The station ports on each DEI are numbered 1 16 for a total of 48 ports 01 04 05 08 09 12 13 16 17 20 21 24 25 28 29 32 33 36 37 40 41 44 45 48 BAY 3 BAY 1 BAY 2 LAN SWITCH Modules DEM 16 BUSY ONLINE throu...

Page 188: ...To Inter Tel 5000 Base Server Sample Card or DEI Part no 813 1806 Depending on the PC model used the card slot arrangement and connector locations shown at right could be different Slot BUSY ONLINE BUSY ONLINE Arrangement into first DEI input into first DEI output output or VM input into second DEI input or VM input Inter Tel 5x00 to VM cable Part no 813 1806 813 1847 001 NOTICE Equipment Damage U...

Page 189: ...r respective modules and chassis ports 2 Install the LAN cable from the Processor Module jack to a LAN connection Plug the cable into a 100Base T switch instead of a hub 3 Connect the modules to MDF blocks or a patch panel using appropriate cabling If replacing an Inter Tel Axxess system a 15 ft 4 5720 m Amphenol to DEM 16 cable is available part no 813 1814 See Figure 5 35 on page 5 68 for a pino...

Page 190: ... 9 Pin 6 Ring 2 Pin 6 Ring 10 Pin 7 Tip 4 Pin 7 Tip 12 Pin 8 Ring 4 Pin 8 Ring 12 Port 2 Signal Port 4 Signal Pin 1 Tip 7 Pin 1 Tip 15 Pin 2 Ring7 Pin 2 Ring 15 Pin 3 Tip 6 Pin 3 Tip 14 Pin 4 Ring 5 Pin 4 Ring 13 Pin 5 Tip 5 Pin 5 Tip 13 Pin 6 Ring 6 Pin 6 Ring 14 Pin 7 Tip 8 Pin 7 Tip 16 Pin 8 Ring 8 Pin 8 Ring 16 8 7 6 5 4 3 2 1 R4 T4 R2 T1 R1 T2 R3 T3 1 2 4 3 Pin Numbers Port Numbers To DEI and...

Page 191: ...IP 01 04 01 1003 4 BR W RING 30 W S TIP 01 05 01 1004 5 S W RING 31 R BL TIP 01 06 01 1005 6 BL R RING 32 R O TIP 01 07 01 1006 7 O R RING 33 R G TIP 01 08 01 1007 8 G R RING 34 R BR TIP 01 09 01 1008 9 BR R RING 35 R S TIP 01 10 01 1009 10 S R RING 36 BK BL TIP 01 11 01 1010 11 BL BK RING 37 BK O TIP 01 12 01 1011 12 O BK RING 38 BK G TIP 01 13 01 1012 13 G BK RING 39 BK BR TIP 01 14 01 1013 14 B...

Page 192: ...efault numbers assigned to those circuits Table 5 9 Station Cable Terminations with a U S System Continued AMPHENOL Position Cable Pair DEM 16 Bay 1 Circuit No a Extension No 1 Table 5 10 Cable Terminations on MDF Blocks Twin Block Cables for DEM 16 Cable Pair Color Plug Pin No BLOCK NO BLOCK PAIR CIRCUIT 1 White Blue Blue White 1 26 1 1 01 01 2 White Orange Orange White 2 27 2 02 01 3 White Green...

Page 193: ...lack Orange Orange Black 12 37 2 12 01 13 Black Green Green Black 13 38 3 13 01 14 Black Brown Brown Black 14 39 4 14 01 15 Black Gray Gray Black 15 40 5 15 01 16 Yellow Blue Blue Yellow 16 41 6 16 01 17 Yellow Orange Orange Yellow 17 42 7 Do not use 18 Yellow Green Green Yellow 18 43 8 19 Yellow Brown Brown Yellow 24 25 9 20 Yellow Gray Gray Yellow 49 50 10 Table 5 10 Cable Terminations on MDF Bl...

Page 194: ...ack to 8 pin jack T 1 R 1 T 2 R 2 LS 4 LS 3 LSM 2 Module Dual Single Line Port Dual Loop Start Port Panel Front Panel Back 3 LS 2 8 pin Jack 6 pin Plug 8 pin Jack 6 pin Plug Adapter NO YES DUAL LS DUAL SL EXP PAGE MOH 1 2 3 4 5 6 not used not used T 1 R 1 T 2 R 2 1 2 3 4 5 6 not used not used T 1 R 1 T 2 R 2 25 Pair cable from MDF to patch panel RJ 14 4 or 6 conductor modular line cord 4 or 6 cond...

Page 195: ...DEI 1 Chassis Back part no Ethernet cable to LAN Optional External VM Cable to external VM part no 813 1806 813 1847 or Ethernet to LAN via switch Inter Tel 5000 Base Server DUAL LS DUAL SL EXP PAGE MOH Ethernet to LAN DEM 16 1 4 5 8 9 12 13 16 BAY 1 EXP 2 EXP 1 through switch DEI cable part no 813 1847 or See Figure 5 39 on page 5 74 See Figure 5 39 on page 5 74 DEI DEI LAN SWITCH Modules DEM 16 ...

Page 196: ...ve anti static bag See Figure 5 22 on page 5 46 for a DEI chassis and DEM 16 example for the remaining steps in this procedure 2 Insert the module carefully so that it aligns with the rails inside the chassis then gently slide the module into the chassis until it stops Do not use force 3 Tighten the fastener at the top of the module securing the module to the chassis Do not over tighten this faste...

Page 197: ...guration you must connect the external voice mail PC to the bottom DB 15 connector on the last DEI chassis in the chain BUSY ONLINE BUSY ONLINE PWR MODULE 1 MODULE 2 MODULE 3 ON BUSY ON BUSY ON BUSY Status Panel PWR MODULE 1 MODULE 2 MODULE 3 ON BUSY ON BUSY ON BUSY DEI Chassis Front BUSY yellow Indicates one or more circuits in use If a Bay is not populated in the system the corresponding LEDs wi...

Page 198: ...nector are wired in accordance with Uniform Service Order Code USOC T568A specifications as shown in Figure 5 41 Figure 5 41 RJ 14 Jack Pinout Diagram Each SLM 8 is equipped with two light emitting diode LED status lamps one yellow and labeled BUSY and one green labeled ONLINE The yellow BUSY LED indicates that one of the ports programmed on the module is processing an active call The green ONLINE...

Page 199: ... DUAL LS DUAL SL PAGE MOH Inter Tel 5000 Base Server DEI 1 DEI 2 BAY 1 SYS 1 SLM 8 1 2 3 4 5 6 7 8 BAY 3 DEM 16 1 4 5 8 9 12 13 16 BAY 2 BAY 1 EXP 2 EXP 1 SLM 8 1 2 3 4 5 6 7 8 DEM 16 1 4 5 8 9 12 13 16 BAY 3 DEM 16 1 4 5 8 9 12 13 16 BAY 2 BAY 2 SYS 2 BAY 3 SYS 3 BAY 1 SYS 4 BAY 2 SYS 5 BAY 3 SYS 6 BAY 1 SYS 12 BAY 2 SYS 13 BAY 3 SYS 14 Circuits 1 12 1 X to 1 12 4 X Circuits 1 12 5 X to 1 12 8 X ...

Page 200: ...e corresponding station block See Figure 5 44 on page 5 79 through Figure 5 48 on page 5 82 for station cable terminations For simplicity the figures show station instruments being installed using one pair cable and four conductor modular jacks If three pair cable and six conductor modular jacks are used instead extra terminal blocks and the use of cross connect wiring techniques are required 3 Us...

Page 201: ...o Digital Endpoint or Single Line Adapter To Digital Endpoint or Single Line Adapter To DEI and DEM 16s Amphenol Type Connector to DEM 16 adapter cable Available Adapter Cable 15 ft 4 5720 m with Amphenol part no 813 1814 Amphenol For simplicity this figure shows digital phones being installed using one pair cable and four conductor modular jacks If two pair cable or three pair cable is used inste...

Page 202: ...DEM 16 ports After the cables are run connect them to the station blocks on the MDF Ensure both ends of each station cable are labeled with the circuit number of the associated station instrument The station cables are pre terminated on the upper half of the Krone block The line plant wiring extension terminates on the lower half of the Krone block See the following figures for BRM S and station c...

Page 203: ...ns for Endpoints on European System Female Amphenol Type Connectors 1 26 1 16 1 2 3 4 5 6 7 8 9 0 Use non conducting plastic connector covers 25 Pair To Endpoint or SLA WH BL BL WH 5 3 1 6 4 2 1 2 3 4 5 6 7 8 9 0 cable from MDF To DEI and DEM 16s Amphenol Type Connector to DEM adapter cable Available Adapter Cable 15 ft 4 5720 m with Amphenol part no 813 1814 W BL Y BL ...

Page 204: ...o the SLA using a standard line cord part no C27 and line jack unit LJU Where exposed OPX cabling is used also use BT14A 1 of BT21A surge arrestors on the OPX lines and ensure the Krone field is earthed Make the LJU at the far end of the cable a line master This entire setup might be part of the main MDF or situated remotely subject to chassis to SLA cable restrictions Figure 5 48 Off Premises Con...

Page 205: ...e 5 12 The resistance values in ohms indicate loop measurements the distance values in feet meters indicate the maximum one way measurements from the equipment chassis If necessary longer loop lengths can be achieved by using a heavier gauge cable such as 22 AWG 22 gauge thickness or larger smaller number gauge larger or thicker diameter 4 Remove the short after the test is complete 5 Repeat this ...

Page 206: ...chines playback devices etc With some OPX installations voice volume levels may be degraded due to constraints on the voice frequency range inherent in the telco network provider or customer provided circuit To increase the voice frequency range Inter Tel recommends installing a two wire negative impedance repeater unit For details see the Specifications chapter The repeater unit is installed at t...

Page 207: ...llback Power and Control To use dedicated fallback endpoints the lines to the fallback unit should not be connected to the LS ports on the chassis Instead they should be connected to the PSTN connections The LS ports should be jumpered to the COU connections of the module and the dedicated fallback endpoint connected to the F B connections See Figure 5 50 on page 5 86 The dedicated fallback endpoi...

Page 208: ...an be tested by removing the line cord from the CPU This will force all fallback circuits to operate and may disconnect any calls on these circuits Dedicated Connections System Connections To PSTN To LSM 2 4 To Dedicated Fallback Endpoint PSTN COU F B J20 Connectors To PSTN To LSM 2 4 PSTN COU F B PSTN COU F B To Endpoint To SL Ports in chassis J20 Connectors J20 Connectors ...

Page 209: ...e Basic Voice Mail in DB Programming before plugging in an external voice processing system From the DB Studio menu bar select Operations Voice Processing Operations Disable Basic Voice Mail NOTICES Do not plug in the UPS power cord unless you are ready to boot the system There is no power on switch on the Base Server chassis Plugging in the power cord begins the boot process Please read the follo...

Page 210: ...wn the System To power down the system 1 Make sure Database DB Programming is not running If DB Programming is running when you make programming changes using the LCD panel the changes will not be updated until the system is restarted 2 From the LCD panel press the down arrow twice to navigate to the System menu 3 Press the center button once to access the System menu then press the down arrow unt...

Page 211: ...n to another 1 From the TFTP server upgrade the system software to the version you want running on the system after completing the upgrade process In the examples shown in this procedure intl database files have been stored in a folder named DB that appears in the Open Window 2 From your PC desktop select Start All Programs Inter Tel 5000 DB Programming Inter Tel 5000 DB Converter 3 Click the elli...

Page 212: ... Destination File box In the following illustration the source version is 2 0 5 142 USA 7 Click the ellipsis button at the right of the Destination File box browse if necessary to look in the appropriate folder and select the intl database file downloaded in step 5 on page 5 89 of this procedure 8 Select the target version from the Destination Version list 9 Select the target version from the Dest...

Page 213: ...nu bar select Operations Database Operations Database Save The following window displays allowing you to save the database to disk 2 In the Save To text box enter the name of the file where the database will be saved Or select Browse to locate the file This file is saved to the local database PC in the default directory shown NOTICE If using an external voice processing system the EM Unit or Voice...

Page 214: ... level of the flash drive such as U prompts Specify this as the Save to location in the dialog box shown in the figure above Repeat the Save to process for each subdirectory you want to save The system recognizes only those directories created while the USB flash drive is inserted c If using an external voice processing system change the Save voice data to drive letter to A so that floppies can be...

Page 215: ...ce Processor Operations Disable Basic Voice Mail 4 Click OK at the prompt to disable basic voice mail and terminate the session 5 Restart the session to configure external voice processing parameters if needed IMPORTANT After disabling Basic Voice Mail a System Alarm 203 appears on both the LCD panel on the Base Server and on the administrator endpoint normal functionality This alarm appears when ...

Page 216: ...essing system provide the path for example A and provide the floppy disks or drive location on which the voice data was saved when prompted Start To begin the operation select Start When the operation is finished the programming session automatically closes Give the system a few moments after the programming session ends before restarting another session This delay before restarting allows all app...

Page 217: ...at was loaded previously without any problems When a database is restored the system checks the following information against the currently loaded license System type Number of devices Features If one or more of these items in the database differ from what is programmed in the license an error message is displayed and the database is not restored If the license is valid for the database to be rest...

Page 218: ...ckup is performed it remains a v1 01 database The system repeatedly attempted to restore a backup database but was interrupted by power ups If the static database is corrupted the system attempts to restore the backup database If the system detects problems with the backup database it may default the static database instead of restoring the backup database The database will be defaulted if one of ...

Page 219: ...600 running BVM Inter Tel recommends using a USB flash drive attached to the USB A port on the front of the Inter Tel CS 5200 5400 5600 Base Server chassis Do not back up VM to the Inter Tel memory card For the backup procedure refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 For a list of USB flash drives that have been tested as compatible with the system see USB Flash...

Page 220: ...ssor module from the chassis and place it onto the anti static bag that came with the module or onto some other anti static surface 7 Locate the battery and carefully remove it from the processor module Replace the battery with the new battery 8 Insert the module carefully so that it aligns with the rails inside the chassis then gently slide the module into the chassis until it stops Do not use fo...

Page 221: ...izard to the file type it requests to complete the driver installation The files the Hardware Wizard needs are located at C SiLabs MCU CP2101 WIN If you selected a different directory when unzipping the CP2101_Drivers exe file then navigate to that location Retrieving SMDR or Error Message Output Data SMDR Error message output is provided over an IP connection You can retrieve it through an extern...

Page 222: ...port Installing the USB B Port Serial Driver on page 5 99 3 Attach a USB 2 0 cable to the USB B port on the front of the chassis 4 Attach the other end of the cable to a PC or laptop USB port standard USB connector 5 Start the terminal emulation program and set any configuration options the program needs to communicate with the Inter Tel 5000 platform See the documentation that came with the termi...

Page 223: ...ipment resets etc Also the VoIP suitability of any Internet connection can change at any time with no advance notice Inter Tel cannot guarantee any voice quality when connected to the public Internet Therefore Inter Tel is not responsible for network quality issues that are caused by using the public Internet For recommended guidelines on IP network specifications see page 4 53 Possible Network In...

Page 224: ... Table 5 13 on page 5 102 lists the hardware types and identification methods Table 5 13 Hardware Revision Identification Endpoint Hardware Type LCD Product ID p n LED Pattern Ethernet Port Model 8600 original 8600 Not Available 550 8600 The endpoint LEDs flash in a left right alternative blinking pattern 1 Port Model 8620 original 8620 8620 550 8620 Not Available 1 Ports Model 8622 original 8622 ...

Page 225: ...e ends on booted Ethernet cables get in the way when routing the cable away from the endpoint 3 Connect the power supply using one of the following methods Use CAT5 or better cable for all LAN jack plug connections in this procedure Depending on the IP devices to be used there are several power supplies available For a list of power supply compatibilities for the supported IP endpoints and devices...

Page 226: ... supply and 24VDC at 400mA using a customer provided power supply 4 While the endpoint is connecting to the IP Resource application the display shows the following connection state information Ethernet address IP address Subnet mask Gateway address Address of the IP resource to which it is connecting Station identification extension number and assigned username for several seconds The LCD changes ...

Page 227: ... only one power source to connect the power supply PC 1 3 Ports Connect to PCs or any other Ethernet devices The speeds on single uplink and three downlink ports are independent from each other and auto negotiable Handset Jack Connects to a handset Headset Jack Connects to a headset LEDs There are two indications on each port o Link Status When the link is valid the green LED on the left side of t...

Page 228: ...single uplink and downlink port are independent from each other and auto negotiable LEDs There are two indications on each port o Link Status When the link is valid the green LED on the left side of the port is lit When there is receive or transmit activity on the link this LED flashes o 10 100 Mbps When the link is connected at a speed of 100 Mbps the green LED on the right side of the port is li...

Page 229: ...d with a 3 5mm plug Reset Button Resets the endpoint when pressed and released quickly CF Port Connects to a matchbook sized compact flash type memory card that can be used for copying music pictures etc to the Model 8690 The card also can be used for additional memory PCMCIA Port Connects to a credit card sized memory card manufactured to the standards of the Personal Computer Memory Card Interna...

Page 230: ...first install the 8690 client application refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 for details Axxess IP PhonePlus The drawing at right depicts the connection interfaces on the bottom of the endpoint The Axxess IP PhonePlus provides the following connections LAN POWER Jack Connects to an external power supply and a network hub switch POWER Jack Connects to a 24 V...

Page 231: ...ower supply Ports 1 2 and 3 OUT TO PC Jack Connects up to three other IP devices such as PCs notebooks and printers LEDs Two LEDs indicate activity on each port o Link Status When the link is valid the green LED on the left side of the port lights When receive or transmit activity occurs on the link the LED flashes o Collision When both receive and transmit activities occur on the link at the same...

Page 232: ...k the components into place providing additional stability for wall mounted endpoints Model 8600 series endpoints are shipped with a plastic adhesive label that covers the rectangular wall mount knockout on the base of the endpoint A portion of the adhesive label must be removed to use the wall mount knockout To wall mount the Model 8600 series endpoints you need an industry standard wall mount br...

Page 233: ...emoving the two plastic rivets to unlock it from the base 2 Slide the cover off The two plastic rivets are not included on endpoints built prior to May 2005 3 Use a sharp blade to cut out the rectangular portion of the adhesive label covering the wall mount knockout see diagram at right The following instructions apply to endpoints that have a support mechanism see the following illustration that ...

Page 234: ...the base 4 Insert the two plastic rivets through the base and press them firmly into the holes on the bottom housing of the endpoint This locks the base to the endpoint 5 Test the base to verify that it is securely locked to the endpoint 6 Re attach the metal plate to the endpoint base 7 Plug the line cord into the jack on the wall mount bracket and position the endpoint securely on the wall mount...

Page 235: ...press it into the rivet hole on the endpoint This locks the base to the endpoint 4 Test the base to verify that it is securely locked to the endpoint 5 Reattach the metal plate to the endpoint base 6 Insert the remaining plastic rivet through rivet hole 3 as shown at right in the metal plate and press it firmly into rivet hole 2 in the base This locks the metal plate to the base 7 Plug the line co...

Page 236: ...he baseplate 180º and attach it to the bottom half of the back of the endpoint 7 Using a ruler mark the location of the endpoint mounting holes on the wall The centers of the two perpendicular mounting holes on the back of the endpoint are four inches apart 8 Drive a screw into the center of each mounting hole marking Allow the head of the screw to protrude approximately inch 9 To hold the handset...

Page 237: ...on Initiation Protocol SIP mode Details about each of the modes are described in the Specifications chapter For complete information about supported features buttons and light emitting diode LED indications for multi protocol endpoints in ITP or SIP mode see the Multi Protocol Endpoints Supported Features Buttons and LED Indications document part no 835 2840 To change the modes on Models 8600 8620...

Page 238: ...ow the status of the firmware download and to discourage the unintentional interruption of the process for example unplugging the endpoint because nothing appears to be happening Table 5 15 shows the update progress displays If an error occurs during the firmware download process the endpoint displays an error message as described in Download Error Message Displays on page 5 121 Table 5 15 Firmwar...

Page 239: ...d an error in erasing the flash chips If this occurs try two or three downloads before returning the endpoint for repair HARDWARE FAILURE FLASH PROGRAM Error State Flash Program The boot code encountered an error while programming the flash chips If this occurs try two or three downloads before returning the endpoint for repair HARDWARE FAILURE MEMORY MAP Error State Memory Map The hardware memory...

Page 240: ...uld also indicate that the TFTP server does not have permission for the endpoint to retrieve the file ERROR TFTP FAIL START Error State TFTP Fail Start The TFTP server failed to start due to lack of resources If this occurs reboot the endpoint ERROR BAD FLASH Error State Bad Flash The endpoint is unable to program the new firmware to the flash device If this occurs continuously return the endpoint...

Page 241: ...g IP Card Module The application code is attempting to find a local IP resource Inter Tel 5000 platform by using the reply from the LAN broadcast The first line contains the hexadecimal Ethernet address of the endpoint while the second and third lines inform the user of the endpoint IP address The rest of the LCD panel informs the user that the endpoint is attempting to find the IP address and its...

Page 242: ... address the endpoint is trying to use that the address is in use by another device and the MAC address of that device DSP FAILURE DSP Failure The application code displays the DSP Failure message if there was an error bus error while accessing the DSP If this occurs try two or three downloads before returning the endpoint for repair After two or three failed attempts send in the endpoint for repa...

Page 243: ...oint failed to start TFTP client This problem could be due to an insufficient file descriptor for TFTP etc ERROR BAD FLASH The image download process failed because of a faulty flash memory device or the flash file system is corrupted If the user encounters this error replace the device ERROR TFTP TIMEOUT The endpoint failed to communicate with the TFTP server This error could be due to bad networ...

Page 244: ...s applicable program the endpoint in accordance with the procedure on programming a four port single line module in the Inter Tel 5000 Features and Programming Guide part no 580 8006 If required install a SLM 8 module in the Digital Expansion Interface chassis in accordance with the procedure Installing an Eight Port Single Line Module SLM 8 on page 5 76 As applicable program the endpoint in accor...

Page 245: ...the coiled handset cord to the handset and to the handset jack on the bottom of the endpoint Place the handset on hook The bottom of the Model 8500 8520 and 8560 endpoints have molded channels designed to hold the handset and line cords For best results when connecting a handset uncoil a portion of the handset cord and push the cord into the channel so that the flat side of the cord is against the...

Page 246: ... the endpoint for repair 5 Lift and replace the handset The endpoint rings momentarily and all of the LEDs go out Display endpoints show TESTING KEY MATRIX NN where NN is a two digit number 6 One at a time press each of the buttons on the endpoint in any order If the button is functioning properly a key tone or a DTMF tone for Executive and Professional keypad buttons is heard and on display endpo...

Page 247: ... Lift and replace the handset The endpoint rings momentarily Display endpoints show TESTING KEY MATRIX 9 One at a time press each of the buttons on the endpoint in any order If the button is functioning properly a key tone is heard the LED lights red and a specific code is shown on the display The proper code for each button is diagrammed in Figure 5 56 on page 5 127 If the signal is not heard or ...

Page 248: ...NT STANDARD OR ASSOCIATE DISPLAY ENDPOINT EXECUTIVE OR PROFESSIONAL DISPLAY ENDPOINT 20 28 30 38 52 5A 50 58 55 33 23 2B 51 59 54 21 29 31 39 5C 5D 24 2D 3C 4C 25 34 3D 45 2C 35 44 4D 26 2E 36 3E 5E 56 4E 46 30 38 40 48 52 5A 50 58 55 33 23 2B 51 59 54 31 39 41 49 5C 5D 24 2D 3C 4C 25 34 3D 45 2C 35 44 4D 20 21 52 5A 50 58 55 33 23 2B 51 59 54 48 49 5C 5D 24 2D 3C 4C 25 34 3D 45 2C 35 44 4D 20 28 ...

Page 249: ...DEL 8520 ENDPOINT MODEL 8500 ENDPOINT 26 2E 36 3E 5E 56 4E 46 LAMP 52 33 76 77 50 20 30 28 38 40 24 2D 3C 4C 45 3D 34 25 2C 35 44 4D 58 48 5F A0 5A 2B 49 23 51 59 21 29 31 39 41 5D 5C LAMP 50 77 76 33 20 30 28 38 40 24 2D 3C 4C 45 3D 34 25 2C 35 44 4D 58 48 5F A0 5A 2B 49 23 51 59 21 29 31 39 41 5D 5C 52 50 77 76 33 20 30 28 38 40 24 2D 3C 4C 45 3D 34 25 2C 35 44 4D 58 48 2B 49 23 59 21 29 31 39 5...

Page 250: ...e the PCDPM to keyset interface cable through the knockout in the bottom half of the endpoint See Figure 5 75 on page 5 190 3 Using a ruler mark the location of the endpoint mounting holes on the wall The centers of the two perpendicular mounting holes on the back of the endpoint are four inches apart 4 Drive a screw into the center of each mounting hole marking Allow the head of the screw to prot...

Page 251: ...ilt prior to May 2005 3 Use a sharp blade to cut out the rectangular portion of the adhesive label covering the wall mount knockout see diagram at right The following instructions apply to endpoints that have a support mechanism see illustration below that fits into holes in the base To wall mount Model 8000 Series digital endpoints having a support mechanism 1 Collapse the support mechanism compl...

Page 252: ...ply to endpoints that have release buttons located on the bottom endpoint housing To disengage the locking mechanism in the base push in both buttons To lock the base in position release the buttons To wall mount Model 8000 Series endpoints with release buttons on bottom housing 1 Close the base completely so that it lies flat against the endpoint Rivet hole 1 on the base aligns with the rivet hol...

Page 253: ...nts or the Model 8500 endpoint 1 Remove the coiled handset cord from the handset jack on the bottom of the endpoint Leave the handset in the cradle 2 Insert the headset modular plug into the jack Plug in the headset power source if used 3 If the headset has an ON OFF switch turn ON the headset 4 On the endpoint press the Special button and enter the Headset Enable feature code default value is 315...

Page 254: ...e SLA on the MDF backboard and mark the location of the mounting screw holes on the wall Set the SLA aside 3 Drive a screw into the center of each mounting hole marking allowing the heads of the screws to protrude slightly Use screws of sufficient strength to support the SLA 4 Hang the SLA on the screws If necessary adjust the screws to ensure the SLA is held firmly in place Setting Hybrid Balance...

Page 255: ...ck assemblies mounted in steps 1 and 2 a Run one pair cable between the corresponding modular jack assemblies b Wire each end of the one pair cables onto their respective modular jack assemblies For a wiring diagram see Figure 5 57 on page 5 133 4 Plug one end of a two pair mod to mod line cord into each RJ jack and plug the other end into the corresponding modular jack assembly beside it 5 At the...

Page 256: ...ion Manager 2 From the DB Studio screen select System Communication Server Digital Expansion Interface n Bay n that is equipped with a Digital Endpoint Module 16 3 In the right side pane click an available Port and from the drop down menu click Dual DID The Create DID Extension window displays not shown Single Line Endpoint Modular Jack Assemblies Endpoint Modular Jack Assembly SLA AC Transformer ...

Page 257: ...dures for upgrading Inter Tel 5000 systems See page 5 149 for information on upgrading to version 2 4 Upgrade Scenarios An upgrade may involve one of the following scenarios Increase only the system software release such as going from v2 0 Release 3 to v2 0 Release 4 Increase the system software version such as going from v2 1 to v2 2 Install a system with greater capacity such as going from an In...

Page 258: ...ctions provided with the software for saving converting and restoring software See Upgrading System and Application Software on page 5 137 for information 5 If adding external voice processing see the Enterprise Messaging Installation Manual part no 780 8006 or the Voice Processing Unit Installation Manual part no 835 2890 6 Install a system battery back up such as an uninterruptable power supply ...

Page 259: ...Version 2 x on page 5 146 During an initial install no additional software is needed Everything the system needs is on the compact flash card When there is an update to the system or module software the software is downloaded to a PC for example a laptop then transferred through a TFTP server to the Inter Tel 5000 platform using the Administrative Web Session interface For information about a TFTP...

Page 260: ...opriate directories you set up if applicable c From an Internet Explorer window enter the URL to access the Administrative Web Session interface on the Inter Tel 5000 platform you want to upgrade 4 Enter the Inter Tel 5000 platform username and password to log on The default username is it5k and the default password is itpassw 5 Click System Upgrade from the navigation panel on the left side of th...

Page 261: ...ges with a check box are not currently installed If a package or application is available for upgrade a check box is available next to the package name Some applications can be individually selected deselected If an application requires another application or is otherwise dependent on any part of the package you cannot deselect that component Please read the important note on the next page DataBas...

Page 262: ...nostics or log files are also updated for the application system file or utility upgraded For specific information or messages that appear about the files and applications upgraded or installed see the Diagnostics and Troubleshooting chapter in the Inter Tel 5000 Features and Programming Guide part no 580 8006 IMPORTANT Space Limitations If installing voice prompts keep in mind space limitations o...

Page 263: ...version installed Do the following 1 Complete step 1 on page 5 137 through step 5 on page 5 138 2 Click the package name you want to remove 3 Click Remove to remove the selected package 4 Install the previous version of the package you removed 5 Reboot the system if prompted See step 2 on page 5 35 If you chose the Update All option the system will reboot if needed NOTICE Upgrading system software...

Page 264: ... Tel Inc does not provide support for this TFTP server It is shown here as an example only For DB Programming information discussed in this procedure refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 To set TFTP server properties 1 Launch the TFTP server application and click the Settings button Figure 5 60 Example TFTP Server Configuration This is the IP address for the ...

Page 265: ...P Server For example this is the TFTP server running on this computer TFTP Service Standard 3 Advanced TFTP Options o Show Progress Bar Displays file transfer information o Use Tftpd32 only on this interface IP address This should match the IP address for the computer on which the Inter Tel CS 5200 CS 5400 or CS 5600 system files are located In the example above DB Programming is set to this same ...

Page 266: ...Web Session pages and do the following a Click the Advanced View link at the top of the window and then navigate to the IP Settings tab Click the IP Access Control link in the navigation bar b Print this page If any rules are listed here you will need to recreate them after installing the new memory card An example IP Access Control page appears on the next page See the notice that follows 3 Perfo...

Page 267: ...ce Mail is disabled 10 Check for any software updates and install them if necessary See page 5 137 for details Although the larger CF card has all the software included always check for the latest software updates to the system at the Inter Tel edGe TechCentral Software Downloads www inter tel com software Web site You will be prompted to reboot if a reboot is needed If using the Upgrade All optio...

Page 268: ...ents apply to the Processor Module PM 1 and the Processor Expansion Card PEC 1 in the Inter Tel CS 5200 5400 5600 Base Server These port assignments do not apply to the Processing Server PS 1 All DB Programming occurs through the Base Server unless the site is installing a PS 1 The Inter Tel 5000 platform does not support IP networking through a Network Address Translation NAT device Upgrade Assum...

Page 269: ...mware from the onboard TFTP server Mitel Models 5212 5224 5330 5340 subsequent updates can be initiated through the Admin Web Session pages Inter Tel Models 8600 8620 8622 8662 optionally existing endpoints can be updated through Admin Web Session pages For all other Inter Tel 5000 supported endpoints firmware downloads are performed as before v2 4 or as discussed in this document beginning on pag...

Page 270: ...tem Upgrade Web page the installed packages are displayed along with the other system packages that are installed during the Inter Tel 5000 system upgrade On a system upgrade from an earlier release for example Inter Tel 5000 Release 2 3 not containing endpoint firmware the Inter Tel IP endpoint firmware packages are not automatically installed but the Mitel IP endpoint firmware IS automatically i...

Page 271: ... license From v2 x you can upgrade the license directly to v2 4 For details about licensing required to upgrade to v2 4 see Licensing Options for v2 4 on page 3 13 To upgrade the system to version 2 4 1 This upgrade assumes the following The system is at version 2 x If not at version 2 x refer to the main installation manual for information necessary to get to this version You are using IE v6 x or...

Page 272: ...Programming you will not need to enter it in the Admin Web Session upgrade page each time you want to access the TFTP server Also see TFTP Server Configuration Example on page 5 142 for a TFTP server setup example 5 From an Internet Explorer IE window access the Inter Tel edGe TechCentral Software Downloads www inter tel com software Web site and download the upgrade files to the computer running ...

Page 273: ...The following screen appears 9 Do the following a TFTP Address Type the IP address of the TFTP server holding the v2 4 upgrade files Make sure this IP address setting points to a separate TFTP server not to the onboard TFTP server on the Inter Tel 5000 b Click Change Location 10 Click Update at the bottom of the page to see a list of available packages and applications An example is shown on the n...

Page 274: ...Chapter 5 Installation Procedure Upgrading the System to Version 2 4 Page 5 152 Inter Tel 5000 Installation Manual Issue 2 4 May 2008 ...

Page 275: ...ide part no 580 8006 13 Restart the browser and start another Admin Web Session after upgrading from v2 3 or earlier version This allows all upgrade changes to take affect and to access the redesigned Admin Web Session pages The new Web Session page appears as shown in the following example 14 Do one of the following If you want to make the Inter Tel IP endpoint firmware available on the onboard T...

Page 276: ...so the VoIP suitability of any Internet connection can change at any time with no advance notice Inter Tel cannot guarantee any voice quality when connected to the public Internet Therefore Inter Tel is not responsible for network quality issues that are caused by using the public Internet For recommended guidelines on IP network specifications refer to the main installation manual Possible Networ...

Page 277: ...ired connection is less likely to interrupt the upgrade The Mitel Models 5212 and 5224 are not suported for remote teleworker locations When using a Mitel Model 5330 or 5340 from a remote teleworker location make sure port 69 is open on the corporate firewall to allow communication to Inter Tel 5000 server Mitel IP endpoints use DHCP option 128 for TFTP communication and DHCP option 129 for the ca...

Page 278: ... attached peripheral such as a conference unit or a DSS BLF console reserved for future use 4 Optional Plug the headset cord into the headset port on the back of the endpoint Thread the headset cord through one of the slots on either side of the base unit as shown for the handset cord in Figure 5 61 on page 5 156 5 Optional for Model 5224 reserved for future use For the LAN powered 5224 endpoint e...

Page 279: ...crews provided found in a separate package with the endpoint 4 Do one of the following Mounting on a wall Insert two mounting screws 3 1 4 inches 8 25 cm apart Allow about 3 16 of an inch 0 5 cm between the wall and screw heads for mounting the endpoint Use 10 screws 1 to 1 5 inches 2 5 to 4 cm in length for mounting screws and anchoring devices suitable for the wall Mounting on a wall plate a Plu...

Page 280: ... type of error The system is down An incorrect MAC address is entered in DB Programming for the endpoint An endpoint entered into DB Programming with an incorrect MAC address will still appear to download the initial configuration files however the display error message indicates that the endpoint is not configured in the system DHCP Discovery Option 128 Missing appears on the endpoint display Ver...

Page 281: ... the Windows provide Option 43 type the following ASCII character string after clicking once in the ASCII column id ipphone mitel com sw_tftp inter tel 5000 base server IP address call_srv inter tel 5000 base server IP address vlan 1 l2p 6 dscp 46 o Setting several options Options 128 and 129 Option 128 provides the TFTP address and Option 129 provides call control information Both should be set t...

Page 282: ...point issues 2 While the endpoint is powering up press both volume buttons and then release one of the volume buttons 3 Using the dialpad buttons enter cfg 234 4 Configure the network information for each endpoint a Press YES at the Network Parameters screen b Keep pressing NO until you get to the Modify Static Values screen c Press YES at the Modify Static Values screen The Static Network Parms m...

Page 283: ...on details what must be done to configure the Mitel 5330 5340 endpoints for teleworkers To configure the Mitel IP endpoints for teleworkers 1 Make sure the Inter Tel 5000 system is up and running and then make sure you have done the following if applicable Configured the Mitel IP endpoints in DB Programming refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 Also read Notic...

Page 284: ...rocedures to use when upgrading your Inter Tel 5000 platform Table 5 23 Possible Upgrade Scenarios for Inter Tel 5000 v2 0 or Later From Existing To Desired Result Process and Procedures to Use System Version System Version CS 5200 1 1 CS 5200 2 x Upgrading Only Software on page 5 163 1 2 2 x CS 5200 1 1 CS 5400 2 x Upgrading from CS 5200 v1 x or v2 x to CS 5400 v2 x on page 5 164 1 2 2 x 2 0 2 x ...

Page 285: ... later See Upgrading System and Application Software on page 5 137 6 Install applicable licensing for the upgraded version 7 Restore saved databases See Restoring the Database on page 5 94 8 Perform a full save of the database and voice processor data after the upgrade is complete 9 Verify results by performing the following or similar tests Listen and confirm 2 way audio on IP to digital endpoint...

Page 286: ...ter Tel 5000 Features and Programming Guide part no 580 8006 To upgrade an Inter Tel CS 5200 system running v1 x to a CS 5400 running v2 x 1 Perform a complete Voice Processor save to one or more thumb drives and a database save to a PC or other adequate data storage device 2 Run DB Test on the saved database and verify that no problems exist with the database structure 3 Use the DB Conversion too...

Page 287: ... performing the following upgrade process and procedures read Network Environment Requirements on page 5 146 and Upgrade Assumptions on page 5 146 This section describes the parts and materials and the process and applicable procedures required to upgrade an Inter Tel CS 5400 system to a CS 5600 system Parts and Materials Upgrading an Inter Tel CS 5400 system running v1 x with or without Digital E...

Page 288: ... 3 Convert the Inter Tel CS 5400 database to a CS 5600 database For the detailed procedure see Converting a Database from One Version to Another on page 5 89 4 Upgrade the Inter Tel CS 5400 system software to v2 0 or later For the detailed procedure see Upgrading a System on page 5 135 5 While the system is rebooting as a result of the upgrade remove the USB security key from the Inter Tel CS 5400...

Page 289: ...Programming 1 From the PS 1 IP address start a DB Programming session If a PS 1 is not connected to a Base Server the Connection Wizard appears Follow the instructions in the Connection Wizard to make the Base Server PS 1 Connection When you click Finish the Connection Wizard closes the DB Programming session To continue restart the DB Programming session For details about using this wizard refer ...

Page 290: ...rt on the front of the PS 1 accepts the Inter Tel 5600 system security key See Figure 5 26 on page 5 52 The security key holds the Inter Tel 5000 master license information This master license includes BVM configuration information and when inserted disables the BVM license information on the Base Server In this configuration the Base Server does not need a security key You must first connect an I...

Page 291: ...f the Inter Tel 5000 Base Server chassis The music source can be used for music on hold and background music Figure 5 63 Music On Hold Connection For the music on hold feature music silence ringback or tick tones can be assigned on a station by station basis For more information refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 Using background music and paging on a hard ...

Page 292: ... and plug it into the earphone jack on the music source if available If the earphone jack is padded so that the optimal volume level cannot be reached connecting to the speaker output terminals may be more effective 3 Plug in the AC power cord for the music source DO NOT use the same power outlet used for the Inter Tel 5000 Base Server Turn on the AC power to the music source Also Inter Tel recomm...

Page 293: ... the manufacturer instructions 3 Connect the paging speaker s to the amplifier using speaker cable 4 Plug in the amplifier AC power cord do not use the outlet for the Inter Tel 5000 Base Server Also Inter Tel recommends using an UPS 5 Set the amplifier volume control to the lowest setting and turn on the amplifier 6 Do one of the following If installing the paging equipment on an endpoint speaker ...

Page 294: ...documentation provided with those units For an illustration of how an external voice processing PC attaches to an Inter Tel CS 5200 5400 5600 Base Server see Figure 5 65 on page 5 174 For sample diagrams of the assembled voice processing PC see Figure 5 39 on page 5 74 For DB Programming tasks in this procedure refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 To attach a...

Page 295: ...rise Messaging EM or a Voice Processing Unit VPU And for proper configuration DB Programming requires that the voice processor type is identified Once the VP is physically connected the system senses which type it is As with previous versions a voice processor connected to an Inter Tel 5000 platform auto enables when the system boots up To avoid the risk of overwriting an established database with...

Page 296: ...Inter Tel CS 5200 5400 Connection Back of Inter Tel 5000 Base Server Optional DB 15 adapter to Cable to external VM DB 15 PCM part no 813 1806 LAN Ethernet to LAN via Ethernet to LAN via switch Inter Tel 5000 Base Server to VM only switch Ethernet to LAN via switch SWITCH see Figure 4 22 Components Use a switch instead of a hub Hubs blindly transmit traffic from all ports to all other ports increa...

Page 297: ...om the system 5 Check connection state information while the IP SLA is connecting to the IPR application The following LEDs show connection state information as described below online Indicates a connection between the IP SLA and system call processing SL STATUS Flashes in time with ringing voltage and is lit when the endpoint is off hook IP STATUS Lights when there is a valid Ethernet connection ...

Page 298: ... the IP SLA in Download Mode To place the IP SLA in download mode 1 Power down the IP SLA by either removing the cable from the power jack if present or by removing the cable from the 10BASE T jack 2 Press and hold the DEFAULT button using a pinhole tool while reconnecting power to the IP SLA The online and SL STATUS LEDs start flashing alternately 3 Remove the pinhole tool from the DEFAULT button...

Page 299: ...anager within Call Processing is modified to have Caller ID receivers as an attribute for this device type and to use the local Caller ID receiver If the service type is set to Caller ID Caller ID messages are passed up through the IP resource application to Call Processing By default it is set to None WARNING Possible Delay in Local Emergency Response to Remote Sites IP and SIP endpoint users sho...

Page 300: ...points may require gateway access to nearby emergency responders Emergency Call phone numbers include 911 the default for Inter Tel systems located in the United States USA 999 the default for Inter Tel systems located in the European market and used primarily in the United Kingdom UK If applicable 112 an emergency number used widely in Europe outside of the UK Any emergency number such as for a p...

Page 301: ...ike any other CO trunk in the system They support transferring trunks putting trunks on hold and connecting trunks to conferences similar to other CO trunks in the system They support making and receiving calls by any endpoint They support peer to peer audio by IP endpoints They reside in CO trunk groups like other trunks so that SIP trunk calls can be routed using Automatic Route Selection ARS Th...

Page 302: ...or later use 3 Turn the endpoint over so that the Mini DSS access panels located on the bottom of the endpoint are accessible The recess beneath the top access panel houses the pin connector for the Mini DSS cable 4 Remove the screws from the access panels and set them aside for later use 5 Remove the access panels from the endpoint The endpoint access panels can be returned to Inter Tel for recyc...

Page 303: ... Page 5 181 Figure 5 68 Mini DSS Installation Figure 5 69 Model 8660 with Attached Mini DSS For illustration clarity the endpoint base is not shown Mini DSS Bottom 8660 Endpoint Bottom Top Access Panel Cable Pin Connector Bottom Access Cable 1 Panel Mini DSS Faceplate Endpoint Facemats Mini DSS Facemats ...

Page 304: ... the model of endpoint Each suitable digital endpoint supports up to four DSS BLF units and each Inter Tel 5000 platform supports a total of 20 DSS BLF units As described in the following sections to install a DSS BLF unit on a digital endpoint carry out the following process and associated procedures 1 Gather installation equipment and materials 2 Install Personal Computer Data Port Module PCDPM ...

Page 305: ...l Display endpoint or Model 8520 or 8560 endpoint may be equipped with a PC Data Port Module PCDPM For the Executive and Standard Display endpoints PCDPM part no 550 3018 PB2585 in Europe or 550 3014 PB2548 A is required For the Professional and Associate display endpoints PCDPM part no 550 3018 is required Models 8520 and 8560 endpoints require PCDPM part no 550 8400 The original model PCDPM part...

Page 306: ...ansformers when they are used for OHVA only or have attached MDPMs AC DSS BLF PC OUTPUT DEVICE Data device or single line endpoint AC AC transformer required ENDPOINT PCDPM PCDPM PCDPM PCDPM PCDPM SLA AC Single line endpoint or DID trunk AC PCDPM AC For Off Hook Voice Announce only AC DSS BLF The AC transformer for the PCDPM is only required if using part no 550 3014 PB2548 A AC MDPM AC DSS BLF AC...

Page 307: ...part no 813 1632 Pin 1 of the cable indicated by the stripe on the edge of the cable must correspond to pin 1 on the KEYSET connector indicated by the silk screen label on the PCDPM The connector is keyed so that it can be installed in only one way 6 Plug the free end of the PCDPM to keyset interface cable into connector J3 on the control board where the plastic knockout was previously removed Use...

Page 308: ...ee pins on the outside Gently press the module into place until the connector is securely positioned into place as shown below 3 Attach the module to the display endpoint using the two mounting screws 4 Plug the appropriate end of the PCDPM to MDPM interface cable part no 813 1566 into the MDPM connector J1 shown above on the module The other end of the cable will later be attached to the MDPM aft...

Page 309: ...point base to a fully extended position 3 Gently slide the access panel off the endpoint to expose the PCDPM pin connector J10 on the endpoint control board 4 Align the PCDPM J3 connector with the board J10 connector and plug the PCDPM into place on the endpoint board see Figure 5 74 on page 5 190 If a Modem Data Port Module will be attached to the PC Data Port Module plug the appropriate end of t...

Page 310: ... If the endpoint will be wall mounted open the back of the endpoint and reroute the Module to Keyset Interface cable through this knockout over to connector J3 on the control board TO CHASSIS J3 TO HANDSET PCDPM RS232 CONNECTOR MDPM CONNECTOR To Modem Data TO DSS BLF UNIT OR PC OUTPUT DEVICE J1 P1 Older PCDPMs part no 550 3014 require AC transformers when they are connected to DSS BLF units only P...

Page 311: ...ociate Display Endpoints MODEM DATA PORT MODULE BACK OF DIGITAL ENDPOINT PC DATA PORT MODULE CE Top Cover Removed PCDPM to MDPM Interface Cable PCDPM to KEYSET Interface Cable RS232 CABLE OR DSS to DSS INTERFACE CABLE P1 J1 J2 J1 P1 Inside of Baseplate PCDPM to RS232 INTERFACE CABLE 813 1631 PCDPM to MDPM Interface Cable 813 1566 BACK OF DISPLAY ENDPOINT WITH PCDPM J2 J1 Back of the Unit PC OR OUT...

Page 312: ...a Model 8520 or 8560 Endpoint Figure 5 75 MDPM Cable Connection in a Model 8520 or 8560 Endpoint PCDPM ACCESS PANEL SCREW MODEL 8560 ENDPOINT BACK J10 PIN J3 CONNECTOR CABLE SLOTS J2 J1 BACK CONNECTOR 2 LE PCDPM to MDP INTERFACE CAB 813 1566 SS BLE BOTTOM OF ENDPOINT WITH PCDPM BACK CE MODEM DATA PORT MODULE J1 J2 Base not shown for illustrative purposes J1 J2 ...

Page 313: ...rd is unplugged from its modular jack on the endpoint 2 Plug the free end of the PCDPM to MDPM interface cable into connector J1 on the MDPM The other end of the cable was previously attached to the PCDPM see page 5 194 3 Insert the endpoint line cord which would normally be connected to a CO jack into the modular jack J2 on the MDPM 4 Plug the main AC transformer unit into an AC power source Do n...

Page 314: ...iate Display endpoints use PCDPM part no 550 3018 An external AC transformer is not required For the Models 8520 and 8560 endpoints use PCDPM part no 550 8400 An external AC transformer is not required For details see PCDPM installation instructions included with the unit To Executive Standard Professional or Associate Display Endpoints To connect the PCDPM cable 1 Install the PCDPM for an Executi...

Page 315: ... To Chassis PCDPM To MDPM Connector J1 J1 P1 Older PCDPMs part no 550 3014 require AC transformers when they are connected to DSS BLF units only or to PC output devices only PCDPMs do not require AC transformers when they are used for OHVA only or have attached MDPMs For a diagram of AC transformer requirements see the Specifications chapter Also some early PCDPM to MDPM cables may have the stripe...

Page 316: ...to DSS Interface Cable DSS to DSS Interface Cable Same as the PCDPM to Endpoint Interface Cable shown above P1 Modem Data Back of Digital Endpoint PC Data Port Module PCDPM to MDPM PCDPM to Endpoint P1 J1 J2 J1 Inside of Baseplate Back of 2nd Back of 1st J1 J1 J1 J2 J2 J1 J3 J3 J4 J4 DSS BLF Unit Board Connector Board DSS BLF Unit Inside of Baseplate Port Module Top Cover Removed Interface Cable 8...

Page 317: ...onal or Associate Display Endpoints J2 J1 P4 PCDPM to MDPM Interface Cable 813 1566 PCDPM to DSS Interface Cable 813 1519 DSS to DSS Interface Cable 813 1519 Back of Display Endpoint with PCDPM J2 J1 Back of Unit Modem Data Port Module Back of 1st 12 row DSS BLF Unit Connector Board Same as Daisy Chain Cable P1 J1 J2 DSS to DSS Cable J2 J1 P4 Back of 2nd 12 row DSS BLF Unit Connector Board ...

Page 318: ...Page 5 196 Inter Tel 5000 Installation Manual Issue 2 4 May 2008 Figure 5 81 Model 8520 or 8560 Endpoint PCDPM Installation Figure 5 82 Model 8520 or 8560 Endpoint PCDPM Cable Connections PCDPM Access Panel Screw Model 8560 Endpoint Back J10 Pin J3 Connector Cable Slots J2 J1 Back Connector ...

Page 319: ... 2 4 May 2008 Page 5 197 PCDPM to MDPM PCDPM to DSS DSS to DSS Bottom of Endpoint with PCDPM J2 J1 Back Modem Data Port Module Bottom of 1st DSS Unit Bottom of 2nd DSS Unit J1 J2 Base not shown for illustrative purposes J2 J1 J1 J2 Interface Cable 813 1519 Same as DSS to DSS Cable Interface Cable 813 1519 Interface Cable 813 1566 ...

Page 320: ...other end of the cable will later be attached to the MDPM after it is installed 3 Carefully thread the cables connected to the PCDPM through the slots on the access panel Re attach the access panel to the endpoint 4 Secure the access panel to the PCDPM and the endpoint using the mounting screw supplied in the PCDPM kit 5 Do either of the following If a Modem Data Port Module will be attached to th...

Page 321: ...to the power connector J4 on the baseplate connector board in the second unit The transformer will later be plugged into an AC power source If more than one DSS BLF unit is installed on an endpoint each unit must be equipped with an AC transformer In addition if using PCDPM part no 550 3014 on the corresponding endpoint the PCDPM also must be equipped with an AC transformer PCDPM part no 550 3018 ...

Page 322: ...nector J1 on the baseplate connector board in the second unit d Plug the AC transformer cable into the power connector P1 on the baseplate connector board in the second unit The transformer will later be plugged into an AC power source If more than one 12 row DSS BLF Unit is installed on an endpoint each unit must be equipped with an AC transformer In addition the PCDPM on the corresponding endpoi...

Page 323: ...ation Select DSS Busy Lamp Field BLF Equipment 6 9 Analog Single Line Modules 6 10 Batteries 6 10 Endpoints Softphones and Related Endpoints 6 11 Documentation 6 12 Endpoints and Endpoint Features 6 13 Mitel IP Endpoints 6 17 SIP Only Softphone 6 20 Additional Feature Information 6 26 Integrated Speakerphone 6 26 Liquid Crystal Display LCD 6 26 Message Lamp 6 26 Electret Circuitry 6 26 Optional He...

Page 324: ...e applicable e mail address and phone number Replacement Parts This section provides reference information intended to help the customer order and stock replacement parts for the Inter Tel CS 5200 CS 5400 and CS 5600 Communication Servers Parts Ordering Procedure When ordering equipment for the Inter Tel 5000 platform provide the following information to the order processing clerk Company name Pur...

Page 325: ...eing maintained in inventory Customers may join or leave the installed base or existing customers may modify their systems or purchase new equipment As well changes to hardware firmware and software may affect the currency or effectivity of the revision levels being maintained in the dealer or branch spare parts inventory Parts and Part Numbers For reference purposes only the following tables list...

Page 326: ...00 Base Server Includes Inter Tel CS 5200 5400 Base System Chassis 580 1000 Processor Module 1 PM 1 580 2000 Inter Tel 5000 Compact Flash Card 512 MB 841 0274 841 0278 Inter Tel CS 5200 License Base 840 0238 Inter Tel 5000 v2 2 software 840 0726 Inter Tel 5000 v2 2 CD ROM 841 0658 Inter Tel 5000 Software License Key 841 0219 Inter Tel 5000 Enabler License 99 Nodes 840 0459 Software Site License 99...

Page 327: ...924 Quintum AFT 400 gateway See SIP Gateway on page 5 179 for details 590 5349 IP Gateway Trunk License Determines the number of IP gateway trunks in the system when using an external IP gateway One IP Gateway Trunk License required per gateway trunk port 840 0234 IP Single Line Adapter IP SLA Requires one Category C license 770 3000 ISDN Basic Rate Module BRM S Two Port Sold only in the UK 580 22...

Page 328: ...v1 2 to v2 0 Upgrade License 840 0623 Call Processing Application Snap In Inter Tel 5000 v1 0 License 840 0237 IP Endpoints Category A IP Endpoint 840 0226 Category B IP Endpoint 840 0414 Category C IP Endpoint 840 0415 Category D Licensea 840 0416 IP Networking To implement you must contact an Inter Tel Sales Engineer for network qualification CS 5200 IP Networking 840 0224 CS 5400 IP Networking ...

Page 329: ... 840 0240 Inter Tel CS 5400 to CS 5600 Base 840 0625 Miscellaneous Licenses Single Node Connection License System Manager 840 0268 Call Processing Application Snap In Inter Tel 5000 v1 0 License 840 0237 T1 Second Port 840 0759 Enterprise Messaging Database Manager v1 0 IT5000 v2 1 v2 2 v2 3 841 0864 Enterprise Messaging Database Manager v1 1 IT5000 v2 2 v2 3 841 0820 Enterprise Messaging Database...

Page 330: ...v2 3 841 0816 Spanish Prompts for VPU v2 3 841 0817 Japanese Prompts for VPU v2 3 841 0818 Release X All Prompts v2 3 841 0819 Enterprise Messaging Database Manager for v2 3 841 0820 PS 1 Recovery CD ROM US 841 0842 PS 1 Recovery CD ROM European 841 0843 Inter Tel 5000 DB Programming Installation v2 4 841 0885 All U S Applications v2 4 841 0886 All U K Applications v2 4 841 0887 All Prompts v2 4 8...

Page 331: ... Digital Endpoint Module DEM 16 Adapter Quad RJ 45 to Amp 15 ft See Table 6 8 on page 6 8 PCDPM to Endpoint Interface Cable See Table 6 10 on page 6 9 PCDPM to MDPM Interface Cable See Table 6 10 on page 6 9 Table 6 10 DSS BLF Units Data Port Modules and Transformers Description Part No Europe 16 Key Mini DSS 550 8416 Model 8450 50 Button 10 row x 5 column 550 8450 60 Button 12 row x 5 column 560 ...

Page 332: ...400 5600 Base Server A system can support only one SLM 4 The eight port single line module SLM 8 is installed in a DEI bay and a system can support up to six SLM 8 modules Batteries Table 6 12 identifies the batteries that can be replaced on the Inter Tel 5000 platforms Table 6 11 Single Line Modules Description Part No Four port Single Line Module SLM 4 580 2100 Eight port Single Line Module SLM ...

Page 333: ...50 8664 Model 8665 2 Line Display 802 11b Wireless IP Endpoint 550 8665 Model 8668 2 Line Display 802 11b Wireless IP Endpoint 550 8668 Model 8690 Multi Protocol Multimedia Touchscreen Endpoint 550 8690 Internet Protocol Single Line Adapter IP SLA 770 3000 Mitel Model 5212 IP Endpoint 50004890 Mitel Model 5224 IP Endpoint 50004894 Mitel Model 5330 IP Endpoint 50005804 Mitel Model 5340 IP Endpoint ...

Page 334: ...50 8024 Model 8620 8622 Endpoint User Quick Reference Guide ITP Mode 550 8119 Model 8560 8660 Endpoint User Guide 550 8112 Model 8662 Endpoint User Quick Reference Guide ITP Mode 550 8117 Model 8690 Endpoint User Quick Reference Guide ITP Mode 550 8116 Model 8690 Endpoint User Quick Reference Guide SIP Mode 550 8025 Mitel Model 5212 5224 IP Endpoint User Guide 550 8122 Mitel Model 5212 5224 IP End...

Page 335: ...6 1 through Figure 6 13 show endpoints and endpoint features supported on the Inter Tel CS 5200 CS 5400 and CS 5600 platforms Figure 6 1 Model 8600 Endpoint RING AND VOICE VOLUME CONTROLS SPECIAL BUTTON MESSAGE LAMP CALL AND KEYPAD SPEAKERPHONE ON OFF CONTROL SPEAKER MICROPHONE UNDERNEATH INTERCOM BUTTONS HOLD RED BUTTON HEARING AID COMPATIBLE HAC HANDSET ...

Page 336: ...L AND INTERCOM 2 LINE LCD DISPLAY BUTTONS KEYPAD BUTTONS RING AND VOICE VOLUME CONTROLS SPEAKERPHONE ON OFF CONTROL SPEAKER HEARING AID COMPATIBLE HAC HANDSET PROGRAMMABLE MICROPHONE UNDERNEATH DEDICATED HEADSET JACK UNDERNEATH HOLD RED BUTTON SPECIAL BUTTON NOTE The Model 8622 provides two Ethernet ports on the bottom of the endpoint The Model 8620 provides one port ...

Page 337: ...AY BUTTONS 12 KEY PUSHBUTTON KEYPAD VOLUME CONTROLS SPEAKERPHONE ON OFF CONTROL SPEAKER HEARING AID COMPATIBLE HAC HANDSET RING AND VOICE INTERCOM BUTTONS HOLD BUTTON RED PROGRAMMABLE MICROPHONE UNDERNEATH DEDICATED HEADSET JACK UNDERNEATH MENU BUTTONS MENU BUTTONS SPECIAL BUTTON NOTE The Model 8660 provides two Ethernet ports on the bottom of the endpoint The Model 8662 provides one port ...

Page 338: ...point Features Page 6 16 Inter Tel 5000 Installation Manual Issue 2 4 May 2008 Figure 6 4 Model 8690 Endpoint STYLUS MESSAGE LAMP TOUCH SCREEN SPEAKER SPEAKER HEARING AID COMPATIBLE HAC HANDSET MICROPHONE DEDICATED HEADSET JACK UNDERNEATH ...

Page 339: ...e Figures in this section show Mitel 5000 series IP endpoints Figure 6 5 Mitel Model 5212 Figure 6 6 Mitel Model 5224 Ring Message Indicator LCD Handset Dialpad Programmable buttons Feature Speaker buttons buttons Ring Message Indicator LCD Handset Dialpad Feature Speaker Programmable buttons Display buttons buttons buttons ...

Page 340: ...gure 6 7 Mitel Model 5330 Figure 6 8 Mitel Model 5340 Ring Message Indicator LCD Handset Dialpad Programmable buttons Feature Speaker buttons buttons Navigation page buttons Ring Message Indicator LCD Handset Dialpad Programmable buttons Feature Speaker buttons buttons Navigation page buttons Menu buttons ...

Page 341: ...ls 5330 and 5340 Activates the Application menu Models 5212 and 5224 Activates the Directory Special Activates features while on active calls The Special button does not cancel features The Star button cancels features Redial Calls the last external number dialed Does not redial internal numbers Hold Places the current call on hold Left backspace when entering dialpad characters Transfer Transfers...

Page 342: ...es depending on the Softphone status The possible icons are RESUME and TRANS Transfer 5 SPD DIAL Displays Speed Dial List Changes to CNF Conference or RESUME depending on Softphone status 6 Keyboard Opens the soft keyboard 7 Help Shows the version status and online help 8 Options Contains the Connection Media Preferences and Diagnostics options 9 Phone Contains the Call Log Speed Dial DND and Mess...

Page 343: ...IP Only Softphone Inter Tel 5000 Installation Manual Issue 2 4 May 2008 Page 6 21 Figure 6 9 Model 8601 Softphone 1 13 8 18 16 3 2 4 5 7 9 6 17 DEFAULT MODEL 8601 DISPLAY 1 3 2 12 10 11 19 MINIMIZED MODEL 8601 DISPLAY 14 15 ...

Page 344: ... 6 23 are Inter Tel legacy instruments Figure 6 10 Axxess IP PhonePlus LAN POWER OUT TO PC POWER LEDs Bottom Front MENU MENU KEYPAD BUTTONS BUTTONS PROGRAMMABLE SPEAKER HEARING AID COMPATIBLE HAC HANDSET MICROPHONE UNDERNEATH BUTTONS VOLUME BUTTON SPECIAL BUTTON SPEAKERPHONE ON OFF CONTROL CALL INTERCOM AND PROGRAMMABLE BUTTONS 6 LINE LCD DISPLAY CALL INTERCOM AND PROGRAMMABLE BUTTONS ...

Page 345: ...nePlus D C BARREL JACK HANDSET JACK LCD CONTRAST KNOB PORT 3 DC and LAN POWER PORT 1 PORT 2 Bottom LEDs Front Back MESSAGE LAMP 6 LINE LCD MENU DISPLAY BUTTONS SPEAKER KEYPAD MICROPHONE UNDERNEATH RING AND VOICE VOLUME CONTROL SPEAKER BUTTON HOLD BUTTON RED SPECIAL BUTTON CALL INTERCOM AND PROGRAMMABLE BUTTONS Center is Positive ...

Page 346: ... Installation Manual Issue 2 4 May 2008 Figure 6 12 Model 8664 Wireless Endpoint EARPIECE DISPLAY MENU BUTTONS POWER OFF END CALL MENU LINE FUNCTION POWER ON START CALL MICROPHONE DOWN SELECT UP VOLUME BUTTONS CHARGING CONTACTS HEADSET JACK 12 KEY PUSHBUTTON KEYPAD ...

Page 347: ...ion Manual Issue 2 4 May 2008 Page 6 25 Figure 6 13 Model 8665 Wireless Endpoint EARPIECE DISPLAY MENU BUTTONS POWER OFF END CALL MENU LINE FUNCTION POWER ON START CALL MICROPHONE DOWN SELECT UP VOLUME BUTTONS CHARGING CONTACTS HEADSET JACK 12 KEY PUSHBUTTON KEYPAD ...

Page 348: ...p Models 8600 8620 8622 8660 8662 8690 and the IP PhonePlus models are equipped with a Message Lamp located in the upper right hand corner of the endpoints By default this lamp is programmed to indicate when a message is waiting However the lamp can be programmed for a different feature using the keymap in DB Programming For details refer to the Inter Tel 5000 Features and Programming Guide part n...

Page 349: ...endpoints have dedicated headset jacks on the rear of the endpoint This allows the endset to have a headset and handset plugged in simultaneously The headset however must still be enabled using the feature code The Speaker button on the Model 8620 8622 and Model 8660 endsets is used to turn the headset on and off and to indicate when the headset is not in use In addition the hookswitch is enabled ...

Page 350: ...equires License 375 The Agent Help feature allows an endpoint user to request help from a designated Agent Help Extension during a two or three party call Agent Help Reject Requires License 376 When a request for help call rings the Agent Help Extension can choose to join the call or enter this feature code to reject the request Answer Ringing Call 351 Answers the call that has been ringing or hol...

Page 351: ...nference 5 Connects from three to four parties in a conference A conference consists of any combination of inside and outside parties Inter Tel endpoints use the CNF button Data 340 Allows operation of a data device attached to a digital endpoint Requires a modem equipped data device Supported on Inter Tel 5000 systems equipped with appropriate digital interface equipment Default Endpoint 394 This...

Page 352: ...ature code can be used to toggle the feature ON or OFF Hold Individual 336 Places a call on hold so that it can be picked up directly at that endpoint or through a reverse transfer from any other endpoint Inter Tel endpoints use the HOLD button Hold System 335 Places an outside call on system hold It can be picked up directly at any endpoint that has an individual trunk button and has allowed answ...

Page 353: ... an ongoing call in their designated Record A Call mailbox Users can retrieve the recorded messages later just as they would any other mailbox messages Redial 380 Redials the last outside telephone number dialed or saved at the endpoint up to 48 digits Also used to save numbers at endpoints programmed for last number saved Inter Tel endpoints activate with the REDIAL button Redirect Call 331 Allow...

Page 354: ...pervisor to take away a call from the hunt group member agent Switch Keymap 399 Not used on single line endpoints Allows a user to switch between standard and alternate keymaps System Forward Enable System Forward Disable System Forward On Off 352 353 354 Enables or disables the database programmed System Forwarding feature for this endpoint The on off feature code can be used to toggle the featur...

Page 355: ...00 Displays the IP address of the endpoint Displays the system date and time extension number and status for IP and digital endpoints The IP address is not displayed in IP mode Table 6 21 SIP Default Feature Codes Feature Code Feature Code Answer Ringing Call 351 Hold Individual 336 Call Forward All Calls 355 LCD Contrast 303 Conference 5 Message 365 Do Not Disturb 370 Microphone Mute On Off 314 D...

Page 356: ...n Off 325 Automatic Line Answer 350 Program Buttons 397 Background Music On Off 313 Program Station Password 392 Call Forward All Calls 355 Queue Callback Request 6 Call Forward If Busy 357 Record A Call 385 Call Forward If No Answer 356 Redial 380 Call Forward No Answer Busy 358 Redirect Call 331 Conference 5 Reminder Message 305 Default Station 394 Reminder Message Cancel 306 Directory 307 Remot...

Page 357: ...em Administrator Default Feature Codes Feature Code Europe Automatic Diagnostics Delivery On Off 9823 Clear Network Alarm 9851 Clear System Alarm 9850 Compression On Off 9982 9182 Compression Statistics 9981 9181 Diagnostics On Off 9900 9100 Enable Network Day 9862 Enable Network Night 9861 Modem Disable 9867 Modem Enable 9866 Modem Reset 9869 Night Ring On Off 9860 Periodic Diagnostics On Off 982...

Page 358: ...26 ASAI Snoop On 9927 9127 Heap Dump 9943 9143 Dump Extension 9933 9133 Dump Node Information 9936 9136 Heap Statistics 9947 9147 ISDN View 9948 9148 Major Reset 9962 9162 Mark As Leaks 9945 9145 Mark As Quiescent 9946 9146 Minor Reset 9964 9164 Network Freeze Zone System Histories 9939 9139 Network Unfreeze Zone System Histories 9989 9189 Network Groups 9963 9163 Print Auxdata 9972 9172 Print Mes...

Page 359: ... Acronyms Abbreviation Spelled Out Meaning ACD Automatic Call Distribution ADD Automatic Diagnostics Delivery AIC Audio Interface Card Enterprise Messaging Unit AIS Alarm Indication Signal AMIS Audio Messaging Interchange Specification ANI Automatic Number Identification ANSI American National Standards Institute ARM Asynchronous Response Mode ARS Automatic Route Selection ASAI Adjunct Switch Appl...

Page 360: ...sturb DNIS Dialed Number Identification Service DNS Domain Name Server DSL Digital Subscriber Loop DSP Digital Signal Processor DSS Direct Station Selection DTMF Dual Tone Multi Frequency E M Ear and Mouth EM Enterprise Messaging EMI Electromagnetic Interference EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FCC Federal Communications Commission FEBE Far End Block Error F...

Page 361: ...ail Extensions MIS Management Information Systems MOH Music On Hold MRA Material Return Authorization N A Not Available or Not Applicable as appropriate NAT Network Address Translation NLP Non Linear Process NT Network Terminator NTP Network Time Protocol OAI Open Architecture Interface OLM OnLine Monitor OPX Off Premises Extension OSA Operator System Access OHVA Off Hook Voice Announce P2P Peer t...

Page 362: ...le SMDR Station Message Detail Recording SMTP Simple Mail Transfer Protocol SRA Shared Resource Allocation SSL Software Site License T1M Single port T1 E1 PRI module T1M 2 Dual port T1 E1 PRI module TCP Transmission Control Protocol TCR Transceiver TDM Time Division Multiplex TE Terminal Equipment TFTP Trivial File Transfer Protocol TTS Text to speech TX Transmit UC Unified Communicator UCD Unifor...

Page 363: ... channel or bearer channel is the basic component of ISDN interfaces A B channel can transmit or receive voice or data at up to 64 000 bits per second 64 kbps B Channel Negotiation Currently not supported on Inter Tel 5000 platforms This allows the system to request the channel that will be used for each call When the system requests a specific B channel for an outgoing call the network decides wh...

Page 364: ...nication Multi Rate ISDN Currently not supported on Inter Tel 5000 platforms A type of switched digital service that allows the user to dial up on demand any number of combined B channels N X 64 kbps Currently not supported on Inter Tel 5000 platforms A switched digital service type that combines the B channels into a single bit stream Applications for this service include video conferencing and L...

Page 365: ...System Side Echo Canceller The System Side Echo Canceller cancels out echo originating from the system such as from a single line endpoint or the handset of a digital endpoint Two Stage Caller Identification ANI DNIS A two stage address service that provides both the caller s telephone number and the dialed number It combines the ANI and the DNIS features previously described User to User Informat...

Page 366: ......

Page 367: ...RI Networking A 6 T1 PRI and E1 PRI Programming A 7 IP Networking A 11 IP Networking Programming Example A 11 IP Resource Programming A 12 Extension Numbers A 15 Programming Off Node Extension Numbers A 15 Wildcard Character X in Off Node Extensions A 16 Node Programming A 17 Sample Node Programming A 18 Node Programming Procedures A 21 Network Operation of System Features A 22 Network Wide Alarms...

Page 368: ...ogy for information on network topology including firewalls and NAT The system supports several private networking configurations Between any two networked systems there can be any combination of T1 PRI or E1 PRI modules The Networking Wizard allows you to quickly configure the system for IP Networking or T1 E1 PRI Networking For additional information refer to the Inter Tel 5000 Features and Prog...

Page 369: ...ectly to each other through the IP Resource application and the IP Network Nodes with different networking types can also communicate with each other but not directly To communicate with a dissimilar node the call must be routed through a node with the same networking type For example if Phoenix needs to call Dallas the call must first go through Austin For Austin to speak with San Diego the call ...

Page 370: ...data on the network What type of drop and insert devices will be included in the network plan How will the network be configured How will the trunks connect to the network Will all the trunks connect to one node or will the trunks be distributed Call patterns for each node should be determined to configure the appropriate amount of channels necessary for the network connections Remember to include...

Page 371: ...h trunks to handle the peak traffic Limit the maximum number of display endpoints to 206 per node Redistribute the load by adding another node if necessary Eliminate data errors whenever possible Currently the system can experience slowdowns during error dumps The most common preventable errors are o T1 errors o Fiber errors o Glare Ensure the Inter Tel system and central office are programmed to ...

Page 372: ...etworking The Inter Tel CS 5400 or CS 5600 provides 6 networking IP resources To increase the number of IP networking resources you must have the IP Networking license With the IP Networking license in place you can then decrease the resource allocations for endpoints faxing or networking resources Refer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 for details Additionally...

Page 373: ...same node trunk group The system allows up to 3 node trunk groups per node one for each T1 PRI or E1 PRI configuration The procedure below needs to be completed on each node networking to the other For example you want to network node 1 to node 2 Indicated steps in this procedure need to be completed on node 1 and on node 2 Also all extensions on each node networked to the other must be different ...

Page 374: ... have the PRI software feature license part no 840 0227 3 Set the reference clock for both nodes In the Communication Server folder double click Reference Clock List One one of the nodes set the value to Masters for Private Network On the other node set the value to Slaves to Public Network One node must be set to Slaves to Public Network and the other node must be set to Masters for Private Netwo...

Page 375: ...e Line Build Out value and select the option from the list 5 Double click the remote node extension System Devices and Feature Codes Nodes you created in step 1 on page A 7 6 Perform the following on each node that will network to the other a Under the Node Trunk IP Connection Groups folder right click in the empty area and select Add to Node Trunk IP Connection Groups List b Select Node IP Connec...

Page 376: ...ress value Enter the IP address of the node to which you are networking e Repeat step 7 on the other node networking to this node 8 On the nodes networked to each other validate that the nodes are networked It may take up to 15 20 minutes for all networked connections to take place a On one of the nodes select Operations Import Export Devices and attempt to import or export the endpoints to or fro...

Page 377: ...d with a minimum number of hops through other nodes This will have significant impact on the network layout The network does not allow one node to use the resources from another node DSP resources etc with the exception of external page ports and message print output IP Networking Planning sheets are included at the end of this section for your convenience IP Networking Programming Example This se...

Page 378: ...fer to the Inter Tel 5000 Features and Programming Guide part no 580 8006 as applicable To program the database 1 Under System Communication Server add and equip a T1M or T1M 2 module for networking 2 When prompted enter the P6XXY extension for example P6010 for the local node 3 Under System Devices and Feature Codes Nodes create all of the remote nodes Program the Description and Username for eac...

Page 379: ...ction Group folder a Double click the remote node extension under System Devices and Feature Codes IP Connections There should be a P8XXX extension listed under the Node IP Connection Groups field b Double click the P8XXX extension to access the folder for that node IP connection group c Double click the Off Node IP Connections field to display the remote nodes programmed for that IP connection gr...

Page 380: ...ies where the off node extensions reside For example if P8000 includes the off node IP connection extension for connecting to Node 2 use TO NODE 2 as the description username for P8000 9 Under System Devices and Feature Codes Nodes 97XXX Node Trunk IP Connection add the Node IP Connection Group extension P8XXX to the appropriate node for example the remote node created in step 3 on page A 12 10 Re...

Page 381: ...s an extension conflict on another node the node with the conflict ignores the new extension in favor of the previous extension number Also note that if the network is unable to route the broadcast message to a node that node will not be able to receive and re broadcast the new information and it must be entered manually If Message Print is enabled error messages will indicate any unsuccessful bro...

Page 382: ...tensions There will be no entry for wildcard extensions in the IC Directory DSS buttons cannot be programmed for the individual devices the wildcard extension is representing For example if the off node device 4 14XX exists the user is restricted from programming extensions 1400 1499 as a DSS BLF button As a result of this action the system displays an error message INVALID EXTENSION NUMBER and th...

Page 383: ...tions to the node A search algorithm that determines whether the node trunk groups are accessed in linear or distributed order o Linear The node first attempts to route through the first node trunk group listed in the route If the node is unable to route through that node trunk group it attempts to route through the second node trunk group listed in the route The node continues to attempt to route...

Page 384: ...0 Node Trunk Grp 97501 Node Trunk Grp 97502 NODE 4 Trunk Grp 92030 Node Trunk Grp 97501 Node Trunk Grp 97502 NODE 3 Trunk Grp 92020 Node Trunk Grp 97502 LOCAL SERVICE LOCAL SERVICE LOCAL SERVICE LONG DIST SERVICE LONG DIST SERVICE Node Trunk Grp 97501 Table A 2 Sample Network Node Routing Plan Node Route Group Node Description Node Trunk Groups Search Type Programming for Node 1 NRG 02 97002 2 To ...

Page 385: ...intermediate nodes 3 Because the network has already routed the call through Node 1 Node 2 will not use Node Trunk Group 97501 and routes the call through its Node Trunk Group 97502 4 Node 3 routes the call through its Node Trunk Group 97502 to Node 4 It will not use 97501 because the call came from Node 2 Figure A 4 Example Call Path Through Nodes Determining in what order to list the Node Trunk ...

Page 386: ...tributed search type is best for balancing traffic when there are multiple hop paths between nodes In the example shown below the path to Node 3 from Node 1 has two hops using either Node Trunk Group Therefore the route from Node 1 to Node 3 should be Distributed to balance the call traffic Node Route Group Node Description Node Trunk Groups Search Type Programming for Node 1 NRG 02 97002 2 To Nod...

Page 387: ...des create the Node 2 Set the remote node number to the destination node 3 Name the node for example To Node X 4 Repeat for all nodes T1M or T1M 2 Modules To program the T1M or T1M 2 modules 1 Program the module bays then program B channels and extension numbers for the circuits 2 Select the module to program then set the ISDN Switch Type to Private Network This will automatically place the trunks...

Page 388: ... 9861 The default feature code for Enable Network Day is 9862 The Night Ring On Off feature code 9860 affects only the node on which the administrator resides o Set Network Date And Time Administrators can synchronize the time of day date and day of week across the network The default feature code for the synchronize network time of day feature is 9810 Note that administrators can still set the ti...

Page 389: ... hunt group endpoint monitoring can not occur across nodes Trunk Groups o Trunk Lists All trunks in a trunk group must reside on the same node as the trunk group o Outgoing Access Because the network does not allow users to directly access trunks on other nodes each trunk group s Outgoing Access must contain only endpoints on the local node Users must use ARS to access trunks on other nodes Once a...

Page 390: ...n the other nodes Secondary Extension Keys The primary endpoint and the secondary endpoint must reside on the same node A secondary extension cannot be a phantom extension Music On Hold and Background Music Each node has a music source If a caller on Node 1 is holding for a user on Node 2 the caller hears the music on node 2 Note that if a caller is holding for a user on Node 1 and the call moves ...

Page 391: ...nsion does not need to reside on the same node as the user requesting Agent Help System Forwarding System forward points can reside on other nodes Call Forwarding The network allows the user to program a manual forward destination to endpoints on another node System Speed Dial Each node in a network has its own system speed dial numbers System speed dial numbers can be used only on the node on whe...

Page 392: ...places a call using a trunk group on Node B the SMDR report for Node A will show the outgoing call to Node B and the SMDR reports on Node B will show the incoming call from Node A and the outgoing call on the trunk group o The call record type for network SMDR records is NET o If the node SMDR output port is a node the network sends SMDR records to the specified node o You cannot select a node as ...

Page 393: ...on node 3 03 001 15 30 03 20 M6009 WRN EG CP Corrupted Queue Was Cleared HISTORY QUEUE o Message Print will not route diagnostic messages that apply to another node except during manual Message Print requests o Message Print will not send messages during a startup or reset The system will wait one minute before starting to send messages Startup messages will only be printed locally o Messages may ...

Page 394: ...lay alarms sent by other nodes in the network To differentiate between network wide and local alarms network wide alarms appear on administrator endpoints preceded by NET ALARM and local system alarms are preceded with SYS ALARM On remote nodes network wide alarms will indicate the name of the node on which the alarm occurred The node name is obtained from the node username Clearing Network Alarms...

Page 395: ...d or ARS route calls to other nodes If so show these routes on the map Where will the SMDR and Message Print output port s be located If they cross between Nodes show them on the map Does each node have a local trunk group for emergency calls Draw and label the local trunk groups for each node Which nodes will have Voice Processing Units Draw the Voice Processing Unit s on the appropriate Node s R...

Page 396: ...Node Number Voice Mail Application Number Message Notification Retrieval Application Number Record A Call Application Number Network Primary Attendant Node 1 Range Of Extensions Node 2 Range Of Extensions Node 3 Range Of Extensions Node 4 Range Of Extensions Node 5 Range Of Extensions Node 6 Range Of Extensions Node 7 Range Of Extensions Node 8 Range Of Extensions Local Extension Numbers Local Tru...

Page 397: ...55 255 252 0 255 255 252 0 255 255 252 0 Default Gateway 192 168 0 20 0 192 168 0 20 0 192 168 0 20 0 192 168 0 20 0 a The system automatically assigns the Node Trunk IP Connection Group extension numbers Node 5 Node 6 Node 7 Node 8 Node 9 Extensions 1500 1599 1600 1699 1700 1799 1800 1899 1900 1999 Area Code 216 914 802 440 203 Nodes Node Route Group 97005 97006 97007 97008 97009 IP Connection Gr...

Page 398: ...up Node IP Connection Groupa IPRA Networking IPRA Station MGCP IPPhone Plus Subnet Default Gateway a The system automatically assigns the Node Trunk IP Connection Group extension numbers Node 5 Node 6 Node 7 Node 8 Node 9 Extensions Area Code Nodes Node Route Group IP Connection Group Node IP Connection Groupa IPRA Networking IPRA Station MGCP IPPhone Plus Subnet Default Gateway a The system autom...

Page 399: ...sal for IP Gateway Trunks B 17 Firewall Configuration B 18 Inter Tel Private Networking B 18 Remote Administration B 18 Remote Maintenance and Diagnostics B 19 Internal Session Initiation Protocol SIP B 19 Port Usage Summary B 20 Comparison of Inter Tel Advanced Communications Platforms B 21 Example Cisco Configuration Commands B 22 Private Network With Near end NAT Traversal B 22 Non NAT DMZ Conf...

Page 400: ...en an organization s network and the Internet A firewall generally prevents access from the Internet to an inside network while allowing access from the inside network to the Internet Some firewalls also provide the capability for a special network called a DMZ that is placed between the Internet and the internal network Inter Tel Private Networking This is the protocol used by the Inter Tel CS 52...

Page 401: ...ons based on IP address Modern routers often contain some firewall functionality SIP Session Initiation Protocol This protocol is an IETF standard for Internet telephony conferencing etc It is a peer to peer text based protocol focused on signaling setup and teardown SIP is not a media protocol SIP Server SIP server is an Inter Tel product that provides connectivity to SIP endpoints SPI Stateful P...

Page 402: ...ddresses in only the IP packet headers The root of the problem is that some protocols carry IP addresses in the IP packet payload As a result private IP addresses are sometimes communicated out to the public Internet By design these private IP addresses are not accessible It is also possible to configure persistent or static NAT assignments in which a specific outside address is associated with a ...

Page 403: ...nks The Inter Tel 5000 platform communicates to endpoints through the internet protocol IP There is an Inter Tel proprietary protocol known as Inter Tel Proprietary mode ITP as well as the industry standards protocol SIP MGCP OAI and RTP Voice to from the Inter Tel 5000 platform Peer to peer voice ITP Inter Tel Protocol TFTP Trivial File Transfer Protocol MGCP Media Gateway Control Protocol SIP Se...

Page 404: ... peripheral components such as Unified Communicator SIP Server etc For complete functionality System Manager requires significant connectivity to and from the managed devices These requirements are outside the scope of this appendix They are described in the System Manager Installation and Maintenance Manual part no 835 2743 Topology Requirements With regard to network topology discussed in this a...

Page 405: ...entation there are no restrictions on topology as long as all IP devices are on the same private network as shown the following illustration IMPORTANT Although VPN links avoid the security and NAT addressing issues the encryption of VPN traffic sometimes introduces significant delays making it unsuitable for VoIP communications This is a function of the network connections and the networking equip...

Page 406: ...c NAT assignment in the near end NAT Program the CS 5200 5400 5600 to know its NATed address along with which endpoints are connecting from the Internet See Configuring Near End NAT Traversal for IP Endpoints on page B 13 Provide VPN connectivity between the private network and the network containing the IP endpoint Network an additional Inter Tel CS 5200 5400 5600 using PRI networking and place i...

Page 407: ...ommunications In network terminology this is usually configured using a topology known as a DMZ DeMilitarized Zone 1 Devices in a DMZ network are accessible from the Internet in very specific ways according to the source and destination addresses and the applications that they support However the devices in the DMZ have very limited access into the private LAN to protect it should these devices be...

Page 408: ...rm a Network Address Translation NAT function described in Terminology on page B 2 in which private IP addresses are converted to public IP addresses as packets go out through the firewall As a general rule IP telephony devices do not perform well when the communications must pass through a device performing NAT Internet Untrusted Private Network Trusted DMZ Network Communication from the Internet...

Page 409: ... The firewall can still provide some protection from the public Internet but it does not translate the IP addresses or port numbers An example is shown in the following illustration Internet LAN Remote or home office Firewall NAT LAN Non NAT DMZ Inter Tel 5x00 Public IP Address es DB Programming OAI Apps Diagnostics Monitor System Monitor Router Firewall NAT Public Interface Private NAT Interface ...

Page 410: ...e Firewall NAT LAN Non NAT DMZ Inter Tel 5x00 Public IP Address es DB Programming OAI Apps Diagnostics Monitor System Monitor Router Firewall NAT Public Interface Private NAT Interface Non NAT DMZ Interface UC SIP Server Enterprise Conferencing IP Endpoint IP Endpoint IP Endpoint IP Endpoint LAN Remote or home office Firewall NAT LAN Non NAT DMZ Inter Tel 5x00 Public IP Address es DB Programming O...

Page 411: ...o IP addresses so it requires two static NAT assignments The static NAT assignment and the IP endpoint configuration are illustrated below Internet Office Firewall NAT Site A Private Addresses IP Endpoint Private Address Inter Tel CS 5x00 192 168 1 17 Private Address IP Endpoint Private Address Home Office LAN Home Office Router for example Linksys Configure the NAT device to perform a static NAT ...

Page 412: ...older for the newly created IP endpoint from the Internet set the NAT Address Type to NAT as shown in the example below 5 Configure the IP endpoint that is on the Internet to communicate with the Inter Tel CS 5200 public NAT address You can do this through the IP endpoint setup sequence or through the IP endpoint Web page The address to use is the public address associated with Inter Tel CS 5200 m...

Page 413: ...firewalls support tromboning so avoid this configuration if possible The following diagram illustrates tromboning Internet Office Firewall NAT Public IP 208 13 17 33 Private IP 192 168 1 1 Site A Private Addresses IP Endpoint Private Address Inter Tel CS 5x00 192 168 1 2 Private Address IP Endpoint Private Address Home Office LAN Home Office Router for example Linksys Accessing the outside NATed a...

Page 414: ...with the Inter Tel CS 5400 public NAT address You can do this through the IP endpoint setup sequence or through the IP endpoint Web page The address to use is the public address associated with Inter Tel CS 5400 main IP address regardless of whether the system is an Inter Tel CS 5200 or an Inter Tel CS 5400 6 For the internal IP endpoints those in the internal network with private addresses set th...

Page 415: ...gure the static NAT assignments and the Inter Tel CS 5200 5400 5600 NAT IP Address assignments as described in step 1 on page B 14 CS 5200 or step 1 on page B 16 CS 5400 This includes the information in the IMPORTANT notes 2 Do the following according to the gateway type For an MGCP Gateway set the NAT Address Type to NAT For a SIP Trunk gateway an example screen is shown below 3 Repeat this proce...

Page 416: ...ially important when applications are opened to the Internet Inter Tel Private Networking This is the protocol used to allow Inter Tel CS 5200 5400 5600 systems to communicate with each other or to communicate with an Inter Tel Axxess system To allow Inter Tel Private Networking to the Internet allow TCP port 5570 Remote Administration These are the protocols that provide the capability to perform...

Page 417: ...s in that it does not function well when passing through NAT In the diagram below this means that the SIP server cannot communicate with the internal SIP endpoint The SIP server must be in the DMZ because its communication with the Inter Tel CS 5200 5400 5600 system cannot pass through NAT The only solution to this problem is to utilize a SIP aware firewall that can perform the appropriate adjustm...

Page 418: ...allow communication with a Web server which uses HTTP and TCP port 80 This configuration would prevent the server from being accessed as a mail server which uses SMTP and TCP port 25 For security reasons all ports should be disabled except those that are specifically required The default state for many routers is to disallow everything but this practice varies from one manufacturer to another A fi...

Page 419: ...ch operates on Inter Tel proprietary technology Table B 1 Port Assignments Type Default Ports and Protocol Comments for Firewall Voice Over IP 6004 6246 UDP RTP 6005 7039 UDP RTCP Enable only if using VoIP outside the firewall Inter Tel Protocol ITP 5566 TCP ITP Call Control 5567 UDP ITP Call Control Enable only if using ITP IP endpoints outside the firewall SIP Trunks and Endpoints 5060 UDP SIP E...

Page 420: ...hey are only a guideline Private Network With Near end NAT Traversal The following diagram shows a configuration example Internet Office Firewall NAT Public IP 208 13 17 33 Private IP 192 168 1 1 Site A Private Addresses IP Endpoint Private Address Inter Tel CS 5x00 192 168 1 2 Private Address IP Endpoint Private Address Home Office LAN Home Office Router for example Linksys Configure the NAT devi...

Page 421: ...mit ip 192 168 1 0 0 0 0 255 any deny ip any any The following section sets up the connection to the Internet NAT is enabled between the Internet and the internal LAN Traffic from the Internet is filtered using the access group called Internet interface Serial0 0 description connected to Internet ip address 208 13 17 33 255 255 255 252 ip access group s0in in ip nat outside The following section d...

Page 422: ... 5200 5400 5600 ip nat inside source static 192 168 1 2 208 13 17 2 The following commands set up the dynamic NAT configuration to use a pool of public addresses This is not specific to this example but it is included here to contrast static vs dynamic NAT ip nat translation timeout 86400 ip nat translation tcp timeout 86400 ip nat translation udp timeout 300 ip nat translation dns timeout 60 ip n...

Page 423: ...2 168 100 1 255 255 255 0 ip access group e0in in ip nat inside ip inspect inspector in The following section defines the access control list the rules for traffic coming from the internal LAN into the router As a general rule this example allows just about anything to go out from the trusted LAN Access Control List e0in ip access list extended e0in permit ip 192 168 100 0 0 0 0 255 any deny ip an...

Page 424: ...p access list extended s0in permit tcp any host 208 132 23 66 eq 5566 permit udp any host 208 132 23 66 eq 5567 permit udp any host 208 132 23 66 range 6004 6247 deny ip any any The following section sets up the connection to the DMZ NAT is not enabled between the Internet and the DMZ Traffic from the Internet is filtered using the access group called DMZ The inspect statement enables the stateful...

Page 425: ...nct function so they should be evaluated individually to determine the need ip access list extended s0in permit tcp any host 208 132 23 66 eq 5566 permit udp any host 208 132 23 66 eq 5567 permit tcp any host 208 132 23 66 eq 5570 permit tcp any host 208 132 23 66 eq 4000 permit tcp any host 208 132 23 66 eq 4444 permit tcp any host 208 132 23 66 eq 80 permit tcp any host 208 132 23 66 eq 22 permi...

Page 426: ...e makes use of access policies that allow you to apply multiple access control lists to a specific interface ITP Endpoints and Inter Tel Private Networking The following example illustrates the configuration for ITP endpoints and Inter Tel Private Networking The following commands define the VLANs within the switch This is necessary to be able to route firewall between the LAN and the DMZ vlan 1 n...

Page 427: ...licy Public no shutdown The following commands define access lists for different kinds of traffic Defining the lists do not have any effect until they are applied to the interfaces ip access list extended web permit ip any any ip access list extended Voice permit udp any host 208 132 23 66 range 6004 6243 log ip access list extended ITP permit tcp any host 208 132 23 66 eq 5566 log permit udp any ...

Page 428: ... Access policies are also applied to each interface The access policies are defined as follows interface vlan 1 ip address 192 168 1 1 255 255 255 0 access policy Private no shutdown Internet Office Firewall NAT Public IP 208 13 17 33 Private IP 192 168 1 1 Site A Private Addresses IP Endpoint Private Address Inter Tel CS 5x00 192 168 1 2 Private Address IP Endpoint Private Address Home Office LAN...

Page 429: ...ands define an access list so that we can communicate with the internal trusted network ip access list extended self remark Traffic to NetVanta permit ip any any log o The following commands define the set of communications coming from any internal hosts except the Inter Tel CS 5200 5400 5600 ip access list standard PrivateHosts deny host 192 168 1 2 permit any log o The following commands define ...

Page 430: ...the interface to the public untrusted network In the Public policy class you are only translating and therefore allowing the ports required for ITP endpoint as defined in the access list InIT5KMain ip policy class Public nat destination list InIT5KMain address 192 168 1 2 Non NATed DMZ Configuration The following examples illustrate the configuration for ITP endpoints and Inter Tel Private Network...

Page 431: ...n The following commands define access lists for the different traffic types Defining the lists does not have any effect until they are applied to the interfaces ip access list extended web permit ip any any ip access list extended Voice permit udp any host 208 132 23 66 range 6004 6247 log ip access list extended ITP permit tcp any host 208 132 23 66 eq 5566 log permit udp any host 208 132 23 66 ...

Page 432: ......

Page 433: ...ist of Licenses C 2 Abbreviations C 3 GNU Public License C 4 Preamble C 4 Terms and Conditions for Copying Distribution and Modification C 5 No Warranty C 8 GNU Lesser General Public License C 8 Preamble C 8 Terms and Conditions for Copying Distribution and Modification C 10 No Warranty C 14 Lighttpd C 15 MD5 C 15 Embedded Configurable Operating System C 16 SoX C 16 Requests for Source Code C 16 ...

Page 434: ...ranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA GNU Lesser General Public License Used by the following software see page C 8 for details o Glibc...

Page 435: ...U GNU s Not Unix GPL General Public License LGPL Lesser GPL NOTICE The licenses contained in this section are represented as they appear in the original sources with one exception In the original Terms And Conditions For Copying Distribution And Modification the numbered paragraphs begin with number zero 0 In the Inter Tel version the numbered paragraphs begin with number one 1 References to those...

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Page 437: ...der the terms of Section 2 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all th...

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Page 440: ...th Floor Boston MA 02110 1301 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed This is the first released version of the Lesser GPL It also counts as the successor of the GNU Library Public License version 2 hence the version number 2 1 Preamble The licenses for most software are designed to take away your freedom to share and...

Page 441: ... or using a shared library the combination of the two is legally speaking a combined work a derivative of the original library The ordinary General Public License therefore permits such linking only if the entire combination fits its criteria of freedom The Lesser General Public License permits more lax criteria for linking other code with the library We call this license the Lesser General Public...

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Page 444: ...code and or source code so that the user can modify the Library and then relink to produce a modified executable containing the modified Library It is understood that the user who changes the contents of definitions files in the Library will not necessarily be able to recompile the application to use the modified definitions b Use a suitable shared library mechanism for linking with the Library A ...

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Page 446: ...with these write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally No Warranty BECAUSE THE LIBRA...

Page 447: ...ER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS ...

Page 448: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE SoX SoX is distributed under the GNU GPL and GNU LGPL To be precise the sox program is distributed under the GPL while the library libsox in which most of SoX s functionality resides is dual licensed Note that some optional...

Page 449: ...1 Assembling Main Distribution Frame MDF backboard 5 60 Assembling and Cabling the Main Distribution Frame 5 60 Assembly Wiring for T1 PRI Trunks 5 30 Associate Display Endpoint headset 5 131 PCDPM cable connections 5 189 5 195 self test matrix 5 126 Attaching 6 Row and 50 Key Models 5 199 Attaching a 12 Row Model 5 200 Attaching a Voice Processing Unit VPU 5 172 Attaching DEI Units and External V...

Page 450: ...5 80 BRM S Module 5 48 BRM S online Off line Handling and LED Descriptions 5 49 Built In Dual Loop Start and Dual Single Line Ports 5 27 Built In Ports for WAN Fail Survivability 5 27 Burst Rate BR 4 54 BVM Forward to E Mail Characteristics 4 37 BVM Licenses Time Slot Group Ports and IP Resources Allo cated 4 36 BVM See Basic Voice Mail BVM Voice Mail Ports 4 37 C Cables 6 9 PCDPM 5 196 Cables and...

Page 451: ...sor Module PM 1 5 37 Computer Telephony Integration CTI B 6 Conferencing resources 4 19 resources on Processor Module PM 1 4 19 Configuration network 5 7 A 6 Configuring Near End NAT Traversal for IP Endpoints B 13 Configuring Near End NAT Traversal for IP Gateway Trunks B 17 Connecting cables to a European System 5 80 cables to a US System 5 78 optional Off Premises Extensions OPX 5 60 T1 and PRI...

Page 452: ... US Only 5 133 Digital Capability 3 9 Digital Display and Basic Digital Endpoints Self Test Key Matrix 5 126 Digital Endpoint Modem Data Port Module MDPM Installation 5 191 Digital Endpoint Module 3 9 4 34 cable terminations for European system 5 81 connecting station cables to a US system 5 78 description 4 34 speakerphone DSP resource 3 9 switching matrix 3 9 tone generator 3 9 Digital Endpoint ...

Page 453: ...Test 5 85 Electromagnetic Interference EMI 5 26 5 78 Embedded Configurable Operating System C 16 EMC and Safety Regulatory Standards 4 43 Enable Basic Voice Mail or Disable Basic Voice Mail 5 93 END OF TERMS AND CONDITIONS C 8 C 14 Endpoint Cabling 5 20 5 55 Endpoint Capacities of Inter Tel 5000 Platforms 4 17 Endpoint Feature Codes 6 28 Endpoint LED Flash Rates 4 45 Endpoint License Activation Pr...

Page 454: ...ion 5 142 Example VPU or DEI Connection to Inter Tel 5000 Base Server 5 73 Executive Display Endpoint headset 5 131 installation of PCDPM 5 188 PCDPM cable connections 5 189 self test 5 124 Executive Display Phone display 6 26 PCDPM cable connection 5 194 PCDPM installation 5 185 5 192 5 193 phone self test matrix 5 126 Executive or Standard Display Endpoint PCDPM Cable Connec tions 5 194 Expanded...

Page 455: ...ry 3 21 Hard Wired Non IP Gateway Trunking 4 38 Haul Mode 4 27 Hazard identification 2 6 Hazard Identification Methods 2 6 Hazard Identification Notices and Notes 2 6 Headset Jack 6 27 Headsets 6 27 installation 5 131 Hookflash single line endpoint 4 49 Hops 4 54 Humidity 4 4 Hunt Groups playback devices 4 51 Hybrid Balance 4 29 I IEC International Electrical Cord 5 103 Image Download Error Messag...

Page 456: ... Back of Base Server 4 23 Interfaces on Front of Base Server 4 22 Internal Session Initiation Protocol SIP B 19 Internet Protocol Resource Application IPRA 3 11 4 21 networking 4 21 Internet Protocol Resources 3 11 4 21 Inter Tel 5000 Base Server Chassis 5 13 Inter Tel 5000 Equipment and Peripheral Cables 6 9 Inter Tel 5000 Platform Licenses and Security Key 6 6 Inter Tel 5000 System Kits 6 3 Inte...

Page 457: ...dpoints and Inter Tel Private Networking B 28 ITP Endpoints Inter Tel Networking and Remote Admin Diag nostics B 27 ITP Endpoints Inter Tel Networking Remote Admin Diagnos tics and SIP Endpoints B 27 ITP Mode 5 115 J Jacks 5 30 headset 6 27 RJ48C 5 29 span 4 26 L Labeling Station Cable and Mapping Circuit Numbers 5 58 Latency see Network Delay 4 53 Laying cable 5 20 Laying Out Cable Runs 5 20 LBO ...

Page 458: ...ntenance Tasks 5 87 Manual system reset 4 22 Master for Private Network A 6 Maximum Licensing Capacities 4 16 MD5 C 15 MDF See Main Distribution Frame MDPM 3 11 install and attach DSS BLF 5 191 MDPM Cable Connection in a Model 8520 or 8560 Endpoint 5 190 Message Lamp 6 26 Message Waiting single line endpoints 3 10 Method A T1 PRI Trunks Terminated on RJ 48C Jacks Near the MDF 5 29 Method B T1 PRI ...

Page 459: ...2 Endpoint 6 15 Model 8662 5 106 Model 8664 Wireless Endpoint 6 24 Model 8665 Wireless Endpoint 6 25 Model 8668 installation reference 5 10 part number 6 11 Model 8690 5 106 5 107 Model 8690 Connection Interfaces 5 107 Model 8690 Endpoint 6 16 Models 8600 8620 and 8662 5 106 Models 8600 8620 8622 and 8662 5 106 Models 8620 8662 and 8690 5 118 Models 8620 8622 and 8662 Dimensions 4 40 Models 8620 8...

Page 460: ... Networking 3 20 Networking IP Resources IP networking 4 21 Networking Terminology 6 41 Networks private trusted B 7 public untrusted B 9 Network Wide Alarms A 28 NEXT See Near end Crosstalk No Warranty C 8 C 14 Node IP Connection Group 3 20 Node Programming A 17 A 21 Node Programming Procedures A 21 Nodes A 21 number A 21 programming A 17 A 21 programming procedure A 21 programming trunk groups A...

Page 461: ...8560 Endpoint 5 190 PCDPM Installation in an Executive or Standard Display End point 5 188 PCDPM Installation on Executive or Standard Display Endpoints 5 193 PCDPM to MDPM Cables Stripe Orientation For 5 193 PCM connection 4 23 PCMCIA 5 107 PEC 1 See Processor Expansion Card Performance Criteria 4 53 Performing the Digital Endpoint Self Test 5 124 Peripheral 4 59 Peripheral Equipment 4 59 Persona...

Page 462: ...or Module with Processor Expansion Card 4 20 Product Description 3 1 Professional Display Endpoint headset 5 131 PCDPM cable connection 5 189 PCDPM cable connections 5 189 5 195 self test matrix 5 126 Professional Display Phone display 6 26 Programming off node extension numbers A 15 Programming an SLA for Dual DID Trunks 5 134 Programming Code 5 117 Programming for Node 1 A 11 Programming Off Nod...

Page 463: ... 182 on IP SLA units 4 49 optional handset amplifier 4 50 Single Line Module Pinouts 5 76 Single Line Module 4 Port capacity 4 15 specifications 4 30 Single Line Module 8 Port capacity 4 15 specifications 4 34 Single Line Modules 5 122 Single Line Modules 6 10 Single Node with ITP Endpoints B 25 Single T1 E1 PRI Module Faceplate LED Summary 5 47 Single T1 E1 PRI Module LED Summary 5 47 Single T1 E...

Page 464: ... SMDR output device 4 59 5 99 output device placement 5 9 Stations cabling 5 57 5 58 cabling loop limits 5 83 line jack units 5 57 modular jacks 5 57 Summary for Installing a New System or for Upgrading 5 54 Surge Spike Protection 4 6 Switching Matrix on DKSC 3 9 System alarms clearing A 28 clock 4 19 upgrading 5 136 System Administrator Default Feature Codes 6 35 System Alarm 203 5 93 System Alar...

Page 465: ...ng 4 28 TCP B 20 TCP Failed Error Message 5 120 Technical Certification Requirement 5 6 Technical Support Contact Information 6 2 Temperature 4 4 Temporary Files 4 37 Temporary Files Voice Mail 4 37 Terminating Cables at Digital Endpoint Locations 5 57 Terminating the Cables at Station Locations 5 57 Terminology B 2 Terms and Conditions for Copying Distribution and Modification C 5 C 10 TFTP Trivi...

Page 466: ...ninterruptible Power Supply UPS Monitoring 4 7 USB Flash Drives 4 24 USB Hub Compatibility Chart for the Inter Tel CS 5200 5400 Platform 4 8 USB Hub Compatibility Chart for the Inter Tel CS 5600 Platform 4 8 USB Security Key 3 12 4 22 USB Security Key for the PS 1 Unit 3 13 USB Security Key Port Compatibility 5 19 USB B for local On Line Monitoring 4 22 USB B Port 5 99 USB B Serial Driver 5 99 Usi...

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Page 468: ...Part No 580 8000 Issue 2 4 May 2008 A691 9111A ...

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