IBM Netfinity 3500 M10, User Handbook Manual

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IBM Hardware Repair - If the problem is determined to be
caused by IBM hardware under warranty, trained service
personnel are available to provide the applicable level of service.
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Engineering Change Management - Occasionally, there might be
changes that are required after a product has been sold. IBM or
your reseller, if authorized by IBM, will make Engineering
Changes (ECs) available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
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Machine Type and Model
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Serial numbers of your IBM hardware products
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Description of the problem
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Exact wording of any error messages
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Hardware and software configuration information
If possible, be at your computer when you call.
The following items are not covered:
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Replacement or use of non-IBM parts or nonwarranted IBM
parts
Note: All warranted parts contain a 7-character identification in
the format IBM FRU XXXXXXX.
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Identification of software problem sources
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Configuration of BIOS as part of an installation or upgrade
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Changes, modifications, or upgrades to device drivers
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Installation and maintenance of network operating systems
(NOS)
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Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's
warranty terms.
Before you call for service
Many computer problems can be solved without outside assistance,
by using the online help or by looking in the online or printed
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Netfinity 3500 M10 User's Handbook