IBM Netfinity 3500 M10, User Handbook Manual

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In addition, the latest device driver updates are available.
The IBM Bulletin Board System (BBS) can be reached 24 hours a
day, 7 days a week. Modem speeds of up to 14 400 baud are
supported. Long distance telephone charges might apply. To access
the IBM BBS:
Ÿ
In the U.S., call 1-919-517-0001.
Ÿ
In Canada:
– In Montreal, call 514-938-3022.
– In Toronto, call 905-316-4255 or 416-956-7877.
– In Vancouver, call 604-664-6464.
Commercial online services, such as America Online (AOL), contain
information about IBM products. (For AOL, use the “Go to”
keyword IBM Connect.)
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in
the U.S. and Canada you can receive by fax marketing and technical
information on many topics, including hardware, operating systems,
and local area networks (LANs). You can call the IBM Automated
Fax System 24 hours a day, 7 days a week. Follow the recorded
instructions, and the requested information will be sent to your fax
machine.
To access the IBM Automated Fax System, do the following:
Ÿ
In the U.S., call 1-800-426-3395.
Ÿ
In Canada, call 1-800-465-3299.
Getting help online
Online Housecall is a remote communication tool that allows an
IBM technical-support representative to access your PC by modem.
Many problems can be remotely diagnosed and corrected quickly
and easily. In addition to a modem, a remote-access application
program is required. This service is not available for servers. There
might be a charge for this service, depending on the request.
Chapter 7. Getting help, service, and information
203