IBM Netfinity 3500 M10, User Handbook Manual

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Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM
computers that are not connected to a network. Technical support is
provided for IBM computers and IBM or non-IBM options,
operating systems, and application programs on the Supported
Products list.
This service includes technical support for:
Ÿ
Installing and configuring your out-of-warranty IBM computer
Ÿ
Installing and configuring non-IBM options in IBM computers
Ÿ
Using IBM operating systems in IBM and non-IBM computers
Ÿ
Using application programs and games
Ÿ
Tuning performance
Ÿ
Installing device drivers remotely
Ÿ
Setting up and using multimedia devices
Ÿ
Identifying system problems
Ÿ
Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit. For more information about purchasing Enhanced
PC Support, see “Ordering support line services” on page 208.
900-number operating system and hardware support line
In the U.S., if you prefer to obtain technical support on a pay-as-you
go basis, you can use the 900-number support line. The 900-number
support line provides support for IBM PC products that are out of
the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be
notified of the charge per minute.
Network and server support line
Network and Server Support is available for simple or complex
networks made up of IBM servers and workstations using major
network operating systems. In addition, many popular non-IBM
adapters and network interface cards are supported.
Chapter 7. Getting help, service, and information
207