Docomo N-09A, Instruction Manual

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Appendix
/Troubleshooting
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Software updates are performed via SSL/TLS communications with the server at DOCOMO. It is therefore
necessary to have a valid CA certificate. (The CA certificate is valid at the time of purchase. Configuring the
settings → p.201).
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Please make sure that the battery is fully charged when performing software updates.
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It is recommended that you perform software updates when the FOMA terminal is stationary and in a
location with good signal quality (three bars for the antenna icon).
* If the reception becomes poor and then the download is interrupted, try to update again in a location with good
signal quality.
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Updating the software with “PIN1 code entry set” set to “ON” displays the PIN1 code entry screen at
automatic restart after installing the software. You cannot make or receive a call or use other communication
functions if you do not enter the correct PIN1 code.
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You cannot download the update software:
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You cannot rewrite the updated software:
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Other functions are not available while software is being updated, though voice calls can be answered while
downloading.
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If the software has already been updated, “No update is needed Please continue to use as before” appears
when you check for new software updates.
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After updating the software, the displayed i-mode Center storage status icon disappears. Also, if the receive
option is set to “ON” and mail is received while updating the software, the mail notification screen may not
appear after software is updated.
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When software is updated, the unique information (model, serial number, etc.) of your FOMA terminal is
automatically transmitted to the server at DOCOMO. We do not use the transmitted information for any
purposes other than Software Update.
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If the update fails, the message “Rewrite failed” will appear and all operations will become unavailable. In
this case, please seek advice at a repair counter designated by DOCOMO.
• When the FOMA card (UIM) is not inserted • When the FOMA card (UIM) is invalid
• When PIN lock is set • When PIN Unlock Code (PUK Code) is locked
• When date and time is not set • When Omakase Lock is set
• In Self mode • When “ ” is displayed
• When packet dialing is restricted • While using mova terminal with Dual Network service
• During 64 KB data communications • During international roaming
When the reserved time comes while another function is active, download starts after finishing the function
(download cannot start depending on the active function).
• When Omakase Lock is set • While other functions are active
• When “ ” is displayed • During international roaming
• When the battery is not charged enough for software update rewriting
If the auto-update rewriting fails, rewriting is performed again at Set auto-update time (next day or one
week later).
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Never remove the battery pack while updating software. Doing so may cause the update to fail.
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It is possible to perform software updates while keeping your Phonebook entries, camera images,
downloaded data and other data saved on the FOMA terminal intact. However, note that in some cases
data cannot be protected depending on the condition of your FOMA terminal (malfunction, damage, water
exposure, etc.). It is recommended that you back up necessary data. (Please note that it may not be
possible to back up some data such as downloaded data.)
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In case of Now update or Reserved update, when the software update is completed without operation for
confirmation, you will see the desktop icon “
” (Update complete) on the standby screen. Select “ ”
and enter your security code to see the detail results of the update.