Advanced Guide
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Troubleshooting
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Problems with Scanning/Printing Film
> Cannot Scan Film
Cannot Scan Film
Check 1: Make sure that the FAU (Film Adapter Unit) Protective Sheet is
removed from the Document Cover.
Check 2: Make sure that the Film Guide is placed correctly on the Platen.
Check 3: Make sure that the calibration window is not blocked.
Do not block the calibration window on the Film Guide with film or other items.
Check 4: Make sure that the Document Cover is closed properly.
Check 5: The machine may be locked.
Close the running software program and slide the Scanner Lock Switch to the release position (
).
Then, restart the machine.
Check 6: Make sure that ScanGear (scanner driver) is set for scanning film.
In ScanGear (scanner driver), set Select Source in Basic Mode to Negative Film(Color) or Positive
Film(Color), or set Select Source in Advanced Mode to Color Negative Film, Color Positive Film, Black
and White Negative Film or Black and White Positive Film.
Check 7: In Preferences of MP Navigator EX, select your model and click
OK.
Check 8: In the dialog box that opens by clicking an icon in the One-click
Mode screen of MP Navigator EX, set Document Type to film or Auto Mode,
then click Apply.
Check 9: Set the appropriate output resolution and scan again.
If the computer has stopped operating, restart it and scan again.
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Cannot Scan Film
Summary of Contents for MP980 series
Page 18: ...Page top Page 18 of 947 pages Printing Photos Saved on the Memory Card ...
Page 29: ...Page top Page 29 of 947 pages Making Copies ...
Page 62: ...Page top Page 62 of 947 pages Printing Documents Macintosh ...
Page 75: ...Page top Page 75 of 947 pages Loading Paper ...
Page 100: ...Page top Page 100 of 947 pages When Printing Becomes Faint or Colors Are Incorrect ...
Page 103: ...Page top Page 103 of 947 pages Examining the Nozzle Check Pattern ...
Page 105: ...Page top Page 105 of 947 pages Cleaning the Print Head ...
Page 107: ...Page top Page 107 of 947 pages Cleaning the Print Head Deeply ...
Page 159: ...Page top Page 159 of 947 pages Selecting a Photo ...
Page 161: ...Page top Page 161 of 947 pages Editing ...
Page 163: ...Page top Page 163 of 947 pages Printing ...
Page 240: ...Page top Page 240 of 947 pages Attaching Comments to Photos ...
Page 244: ...See Help for details on each dialog box Page top Page 244 of 947 pages Setting Holidays ...
Page 317: ...Page top Page 317 of 947 pages Setting Paper Dimensions Custom Size ...
Page 332: ...Page top Page 332 of 947 pages Printing with ICC Profiles ...
Page 468: ...Printing Photos Sending via E mail Editing Files Page top Page 468 of 947 pages Saving ...
Page 520: ...taskbar and click Cancel Printing Page top Page 520 of 947 pages Print Document Dialog Box ...
Page 746: ...Page top Page 746 of 947 pages Printing with Computers ...
Page 780: ...Page top Page 780 of 947 pages If an Error Occurs ...
Page 870: ...Page top Page 870 of 947 pages Before Printing on Art Paper ...
Page 882: ...Before Installing the MP Drivers Page top Page 882 of 947 pages Installing the MP Drivers ...