AT&T MERLIN LEGEND Release 3.1, System Programming Manual

Page: 157 / 887

System Operator Positions
Common Administrative Procedures
3–21
Primary Operator Positions
The primary operator position is the extension to which your call is directed when
0 is dialed on a System Access button. The first extension jack on the first MLX
module in your system is assigned as the primary operator position. If your
system has QCC operator positions, this position must be changed from the
factory setting (DLC) to a QCC operator position. (The primary operator
extension cannot be changed from the first extension on the first MLX module).
QCC System Operator Positions
This procedure applies to Hybrid/PBX systems only. Note that both QCC and
DLC operator positions can be assigned with this procedure, although its
primary purpose is to assign QCC operator positions.
QCC operators serve as central answering positions for all incoming calls.
Incoming calls are held in the QCC queue and are directed to each QCC
operator in a prioritized sequence. The calls are received one at a time,
regardless of the number of incoming calls to the system.
Additional QCC operator positions can be assigned only to the first and fifth
extension jacks of the MLX modules. A maximum of four QCC operator positions
can be assigned. Use this procedure to specify QCC operator positions that
serve as central answering positions for all incoming calls.
!
IMPORTANT:
If you want to add or remove QCC operator positions, the following
conditions apply:
■
If other QCC positions remain in your system, the primary QCC
operator position cannot be removed.
■
When QCC operator positions are added, the primary QCC operator
position should be the first one added
.
■
If QCC operator positions are being removed, the primary QCC
operator position must be the last one removed.