AT&T MERLIN LEGEND Release 3.1, System Programming Manual

Page: 171 / 887

QCC Optional Features
Common Administrative Procedures
3–35
Console Display/Instructions Additional Information PC
3 Select Threshold.
Queued Call Operator: >
Make a selection
Hold Rtrn
InQue Alert
HoldRelease Call Types
_
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
3
4 Erase the current threshold (
xx
).
Queued Over Threshold:
Enter maximum number for
Queue (0 to 99)
xx
Backspace
Exit
Enter
Press Drop .
A+P
5 Enter the maximum number of calls allowed in QCC queue before operators are
notified (
nn = 0 to 99).
Use 0 to specify that operators
are not notified.
Dial or type [ nn ].
Û
6 Save your entry.
Select
Enter Enter
.
0
7 Return to the System Programming menu.
Select
Exit Exit
two times.
55
Elevate Priority
Use this procedure to specify the length of time before calls waiting in the QCC
queue are automatically reprioritized to a higher level. If priority is set to 0, calls
are not prioritized.
Summary: Elevate Priority
Programmable by System manager
Mode Hybrid/PBX
Idle Condition Not required
Planning Form Form 6a, Optional Operator Features
Factory Setting 0 seconds