AT&T MERLIN LEGEND Release 3.1, System Programming Manual

Page: 168 / 887

QCC Optional Features
3–32
Common Administrative Procedures
Console Display/Instructions Additional Information PC
4 Specify whether calls on hold return to the QCC queue or remain on hold when
the hold timer expires twice.
Queued Call Hold Return:
Select one
_
Return to Queue
_
Remain on Hold
Select
Return to Queue Return to Queue
or
1
Exit Enter Remain on Hold Remain on Hold
.
2
5 Save your entry.
Select
Enter Enter
.
0
6 Return to the System Programming menu.
Select
Exit Exit
two times.
55
Automatic Hold or Release
Use this procedure to specify whether a call in progress (on a call button) is
automatically put on hold (Automatic Hold) or disconnected (Automatic Release)
when the operator presses another button.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Summary: Automatic Hold or Release
Programmable by System manager
Mode All
Idle Condition Not required
Planning Form Form 6a, Optional Operator Features
Factory Setting Automatic Release
Valid Entries Auto Hold, Auto Release
Inspect No
Copy Option No
Console Procedure
Operator
®
Queued Call
®
HoldRelease
®
Auto Hold
or
Auto Release
®
Enter
®
Exit
®
Exit
PC Procedure
3
®
2
®
2
®
1
or
2
®
0
®
5
®
5