AT&T MERLIN LEGEND Release 3.1, System Programming Manual

Page: 156 / 887

System Operator Positions
3–20
Common Administrative Procedures
System Operator Positions
Use the following procedures to add an operator position or to change an
existing operator position.
The Queued Call Console (QCC) operator position is available only for
Hybrid/PBX systems. The Direct-Line Console (DLC) operator position is
available in any mode and must be programmed if you have Call Management
Systems connected to any operator extension jacks.
Table 3–1 shows the maximum number of operator positions allowed for any one
system.
Table 3–1. Maximum Number of Operator Positions
Position Type Type of Telephone Maximum Positions
QCC MLX-20L 4
DLC MLX-20L 8
MLX-28D
Analog multiline telephones
MERLIN II Display Consoles
Total QCC + DLC 8
Any combination of operator positions can be assigned as long as no more than
four operator positions are QCCs and the total number of operator positions
does not exceed eight.
If you want to designate a new operator position and the system already has the
maximum number of operator positions, you must change an existing operator
position to a nonoperator position before you designate a new operator position.
NOTE:
When you change an extension to an operator position, or vice versa, the system
returns the port (extension jack) type of that extension to the factory setting. You
must reprogram lines and any features for that telephone or console. You may
also need to change any attached accessory equipment and optional features.