AT&T MERLIN LEGEND Release 3.1, System Programming Manual

Page: 167 / 887

QCC Optional Features
Common Administrative Procedures
3–31
Summary: Hold Return
Programmable by System manager
Mode All
Idle Condition Not required
Planning Form Form 6a, Optional Operator Features
Factory Setting Calls remain on hold
Valid Entries Remain on hold, Return to QCC queue
Inspect No
Copy Option No
Console Procedure
Operator
®
Queued Call
®
Hold Rtrn
®
Return to Queue
or
Remain on Hold
®
Enter
®
Exit
®
Exit
PC Procedure
3
®
2
®
1
®
1
or
2
®
0
®
5
®
5
Procedure: Hold Return
Console Display/Instructions Additional Information PC
1 Select the Operator menu.
System Programming: >
Make a selection
System
Extensions
SysRenumber Options
_
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
3
2 Select Queued Call.
System Operator:
Make a selection
Positions
_
Queued Call
Hold Timer
DLC Hold
Exit
2
3 Select Hold Return.
Queued Call Operator: >
Make a selection
_
Hold Rtrn InQue Alert
HoldRelease Call Types
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
1