AT&T MERLIN LEGEND Release 3.1, System Programming Manual

Page: 186 / 887

QCC Optional Features
3–50
Common Administrative Procedures
Console Display/Instructions Additional Information PC
5 Save your entry.
Select
Enter Enter
.
0
6 Return to the System Programming menu.
Select
Exit Exit
two times.
55
Return Ring
Use this procedure to specify the number of rings before an unanswered
directed call is returned to the QCC queue or QCC Message Center position.
This option cannot be programmed for individual QCC operator positions. The
setting applies to all QCC operator positions.
NOTE:
If you want unanswered calls to proceed to voice mail, lengthen the return ring
setting.
Summary: Return Ring
Programmable by System manager
Mode Hybrid/PBX
Idle Condition Not required
Planning Form Form 6a, Optional Operator Features
Factory Setting 4 rings
Valid Entries 1 to 15 rings
Inspect No
Copy Option No
Console Procedure
Operator
®
Queued Call
®
Return Ring
®
Drop
® ®
Dial no.
of rings
®
Enter
®
Exit
®
Exit
PC Procedure
3
®
2
®
0
®
A
+
P
®
Type no. of rings
®
0
®
5
®
5