AT&T MERLIN LEGEND Release 3.1, System Programming Manual

Page: 182 / 887

QCC Optional Features
3–46
Common Administrative Procedures
Console Display/Instructions Additional Information PC
6 Enter a coverage group number (
nn
= 1 to 30).
Group Coverage Calls:
Enter coverage group
(1-30) queue is receiver
Backspace
Exit
Enter
Dial or type [ nn ].
Û
7 Save your entry.
Select
Enter Enter
.
0
8 Erase the current priority level ( x ).
**** Priority:
**** = option name selected in Step 4
Enter queue priority
(1-7)
x
Backspace
Exit
Enter
Press Drop .
A
+
P
9 Enter a queue priority level ( n = 1 to 7).
Dial or type [ n ].
Û
10 Save your entry.
Select
Enter Enter
.
0
11 Return to the System Programming menu.
Select
Exit Exit
four times.
5555
Message Center Operation
Use this procedure to designate one or more QCC operator positions to operate
as a message center. The following options are automatically set for the
message center position:
■
Incoming calls are not directed to this position.
■
Returning calls are directed to this position (return from extending and
operator parked calls).
■
All group coverage calls are directed to this position.
■
All DID calls to invalid destinations are directed to this position.
Designating message center operation does not change any call type option
programming, except that the call types mentioned above are added to the calls
received at the QCC Message Center.