Telematrix MARQUIS 9600 Series User Manual Download Page 1

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9600 SERIES VOIP

SIP 2017

USER GUIDE

9600IPMWD5, 9600IPMWD, 1-Line IP Handset Kit
9602IPMWD5, 9602IPMWD, 2-Line IP Handset Kit

Summary of Contents for MARQUIS 9600 Series

Page 1: ...9600 SERIES VOIP SIP 2017 USER GUIDE 9600IPMWD5 9600IPMWD 1 Line IP Handset Kit 9602IPMWD5 9602IPMWD 2 Line IP Handset Kit ...

Page 2: ...n Independent Conversations 11 3 Web Interface Settings 11 3 1 Home Page Summary of Network Parameters 11 3 2 Network Settings 12 3 2 1 WAN Settings 12 3 2 2 Basic Settings 12 3 2 3 DHCP 12 3 2 4 Static IP Settings 12 3 2 5 PPPOE Settings Point to Point Protocol over Ethernet 12 3 2 6 802 1X Settings 12 3 2 7 LLDP Settings 13 3 2 8 LAN Settings 13 3 3 VoIP Settings 13 3 3 1 Primary Register 13 3 3...

Page 3: ...plastic overlay 3 Up to 2 rows of 0 5 or 10 Memory keys 4 Dial Pad 5 Redial key 6 Handset Locate key 7 Volume s increase and Volume t decrease keys 8 1 line Row with Mute and Speaker keys 2 line Row with Hold Line 1 Line 2 Mute and Speaker keys 9 Message Waiting Indicator MWI light 10 Charging Indicator 11 In Use Ringer indicator 1 2 3 4 5 6 7 8 9 10 11 ...

Page 4: ...Message Waiting Indicator MWI light 2 Cordless handset 3 Handset faceplate with plastic overlay 4 Cordless handset charging stand 5 Battery charging light 6 1 line Row with Talk Hold and Mute keys 2 line Row with Line 1 Hold Conf and Line 2 keys 7 Dial pad 8 Row with Redial Volume controls and FNC keys 1 4 5 3 2 6 7 8 ...

Page 5: ...xport that config file and use it as a template configuration file in the Mass Configuration tool For Cloud based systems installers there is a new zero touch method of deployment that employs a re direction server allowing the installer to simply place a phone on the network where the phone will attempt to reach an address of https provision cetis com during its boot up process At that address th...

Page 6: ...corded device the handset coil cord is simply plugged into the proper port on the base This manual will illustrate how to setup the phone through the keypad and web interface 1 1 Overview of Hardware 1 1 1 BASE UNIT The base unit has a WAN interface and LAN interface for a total of two network ports The default WAN interface is a DHCP Client The user will connect the WAN interface to a PoE switch ...

Page 7: ...711u G 723 1 G 729 G 722 Voice Quality VAD Voice Activity Detection AGC Automatic Gain Control AEC Automatic Echo Cancellation SRTP Secure Real Time Transport Protocol Call Function Call Hold Call Forward Call Waiting Caller ID DTMF IN Band SIP Info RFC2833 Tone Ring Tone Dial Tone Ring Back Tone Busy Tone Phone Function Volume Adjustment Speed Dial Key IP Assignment IP Static IP DHCP PPPoE Securi...

Page 8: ...ig 1 space _ 2 Dialing 2 Config 2 a b c A B C 3 Dialing 3 Config 3 d e f D E F 4 Dialing 4 Config 4 g h I G H I 5 Dialing 5 Config 5 j k l J K L Keys Mode Function Display 6 Dialing 6 Config 6 m n o M N O 7 Dialing 7 Config 7 p q r s P Q R S 8 Dialing 8 Config 8 t u v T U V 9 Dialing 9 Config 9 w x y z W X Y Z 0 Dialing 0 Config 0 Dialing Config Dialing Dial as the first number or finish number si...

Page 9: ... character after the last digit to immediately send the digits to the SIP server 2 Place a call using the speakerphone The phone has an active keypad That means pressing a number on the dial pad will take Line 1 off hook dial the number and then dial as the ending character after the last digit to immediately send the digits to the SIP server 2 1 2 HOLD AND RESUME 1 You can hold and resume calls O...

Page 10: ... A would press the Transfer key a speed dial programmed with transfer function and call user C After the call between user A and user C is connected user A would hang up to leave the call and finalize the transfer function to connect user B with user C 2 1 8 CALL PARK The Hold key can be configured to utilize a Call Park function Call Park is essentially sending an active call to a place holder on...

Page 11: ...ne 2 key on the base to switch the conversation to the base 2 1 13 SWITCH BETWEEN LINE 1 AND LINE 2 When Line 1 is on Hold and Line 2 is active press the Line 1 key and Line 1 will no longer be on Hold Line 2 is now on Hold If Line 2 is on Hold and Line 1 is active press the Line 2 key for Line 2 to resume and for Line 1 to be placed on Hold 2 1 14 BASE PHONE AND CORDLESS HANDSET CAN MAINTAIN INDE...

Page 12: ...DHCP server in your local network the phone will automatically obtain WAN port network information from your DHCP server 3 2 4 STATIC IP SETTINGS If you wish to set the phone to a static IP address configure the IP address subnet mask and gateway here DNS servers configured under Basic Settings will be used Static IP Setting Required if Network Mode Is Set to Static IP Static IP Address Set static...

Page 13: ...such as laptops It has several modes of operation WAN LAN Mirror All WAN traffic is mirrored to the LAN port This can be used for diagnostic troubleshooting of the phones connection by plugging in a capture device such as a laptop with Wireshark into the LAN port Bridge LAN traffic is passed through the WAN port unaltered unless QoS settings are specified see appropriate section to the access swit...

Page 14: ...col Control MWI Subscribe Set Disable Enable message waiting through pull down menu including Disable MWI is disabled even if received NOTIFY message from the server indicating new voicemail phone will not prompt Enable Subscribe MWI is enabled and SUBSCRIBE will be sent if the server sends NOTIFY message indicating new voicemail received MWI LED will blink to prompt Enable No Subscribe MWI is ena...

Page 15: ...ons there are six choices G 711a G 711u G 729 G 723 1 G 722 iLBC Packet Data Size Size of the RTP packet size Default is 20 ms Voice VAD CNG VAD Enable or disable Voice Activated Detector function VAD can reduce RTP data to not send silence packet Default is Enabled CNG Enable or disable Comfort Noise Generation when silence is detected in the conversation Codec ID Settings DTMF Payload RFC2833 Se...

Page 16: ...efault is 4 s If warm line time is 0 s then hotline number will be sent right away after off hook If the range is 1 30 s and using 3 s as an example the hotline number will be sent 3 s later automatically without pressing any key As long as any key is pressed within that setting time the timer will be suspended and the hotline call will fail Forward Type Select the type of call forward Default is ...

Page 17: ...hown 3xxx will cause every 4 digit number dialed starting with a 3 to immediately dial without the 5 second timeout So dialing 3004 would immediately send those digits to the SIP PBX and dial without a delay 3 3 5 MULTICAST PAGING Multicast paging allows the phone to receive paging as defined in the listening address from an audio source on the network and is a useful safety feature in case of eme...

Page 18: ...ult is 40 Regarding QoS and VLAN ID In order to troubleshoot VLANs you may use the QuickKeys from the dial pad of VL 85 Show the VLAN ID VS 87 kp vlan id Set the VLAN ID Use value of 0 to turn off disable VLAN Example 8 7 1 2 3 0 will disable VLAN and should allow the phone to receive a DHCP address from the local network segment Any other valid number for a VLAN ID 2 4095 will set the VLAN ID to ...

Page 19: ...0 0 016 bin CE2 3 0 0 016 bin CE1 3 0 0 016 bin CM1 3 0 0 016 bin CM2 3 0 0 018 bin CD2 3 0 0 016 bin Field Name Decription Notify Reboot Auth SIP employs NOTIFY methods for things like Message Waiting Indication MWI but also can cause a SIP device to reboot There is a setting to disable require No Authentication or require authentication before accepting the Notify Require authentication does not...

Page 20: ...s disabled Server Address Set system log server s IP address or domain name Server Port Set system log server s port number Default port is 49494 but is User Definable Field Name Description Events Only Capture only significant events e g Registration Lost or IP address change or Reboot requested Events Plus Periodic Status Capture events as well as a periodic status as defined in the Interval Sta...

Page 21: ... new password of administrator mode again for verification Remote Administration CetisAdmin User Set the username of CetisAdmin account Default is admin CetisAdmin Password Set the password of CetisAdmin account Default is admin Verify Password Enter the new password of guest mode again for verification 3 6 4 SYSTEM ACTIONS Reset to factory default or reboot device is currently done on this System...

Page 22: ... set in this menu to act as transfer hold or mute on that handset 4 Tech Notes 4 1 LLDP Tech Notes WHAT IS LLDP LLDP Link Layer Discover Protocol is a standardized protocol for advertising the identity and abilities of a device It is useful for keeping inventory of connected devices It can also be extended to advertise power requirements VLAN information etc using LLDP MED extensions Cetis phones ...

Page 23: ...uration or LLDP MED HOW IS IT SET UP Before 802 1x can be made to work the authenticator switch and authentication server settings must be correct Configuration of our phones to support 802 1x is very simple 1 Log into phone s webUI 2 Go to Network Settings WAN Settings 3 Under 802 1X Settings a Enable 802 1x b Fill in User Name c Fill in Password 4 Apply settings at bottom 5 Press reboot prompt a...

Page 24: ...IP or wrong IP The access port is configured to only accept tagged VLANs To fix this you can use LLDP or 87 123 vlanID to place the phone on a VLAN that can get DHCP information 2 No IP There is no DHCP server on the untagged network of the access port Check DHCP configuration 3 No IP VLAN configuration was correct but there is a DHCP server misconfiguration Check that the phone has the right VLAN...

Page 25: ... After revising the VLAN ID successfully it announces the new VLAN ID and restarts the phone Example Set the VLAN ID Use value of 0 to turn off disable VLAN Example 8 7 1 2 3 0 will disable VLAN and should allow the phone to receive a DHCP address from the local network segment Any other valid number for a VLAN ID 1 4095 will set the VLAN ID to that number 11 89 keypad password TFTP server IP addr...

Page 26: ... of electric shock do not disassemble this product Take it to a qualified service facility if service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the appliance is subsequently used 9 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the fo...

Page 27: ...pproved by the party responsible for compliance could void the user s authority to operate the equipment Industry of Canada Requirements Note This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration o...

Page 28: ...his equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA On the bottom of this telephone is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company The USOC Jack for this equipment is RJ11C A plug and jack used to connect this equipment to the premises wiring ...

Page 29: ...mmission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this product does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer This telephone is hearing aid compatible These telephone devices are int...

Page 30: ...ons in this document subject to change without notice Cetis Teledex TeleMatrix and Scitec are trademarks or registered trademarks of Cetis Inc TMX 9600VoIP UG 112017 Toll Free 1 800 462 9446 Tel 1 719 638 8821 Email info telematrix net www telematrix net ...

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