Xerox WC5545F, Service Manual

Page: 269 / 2320

August 2007
2-77
WorkCentre 5687 Family
03-340, 03-416
Status Indicator RAPs
03-340, 03-416 Image Processing PWB to Network
Controller Fault RAP
03-340 The image processing PWB to the network controller communications have failed after
three retries.
03-416 The network controller software version supplied at power on is not compatible with the
image processing software.
Initial Actions
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
• Switch off the machine, then switch on the machine, GP 14.
• Ensure the network controller is working correctly, refer to 16A Network Controller RAP.
• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
domly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP.
• Ask the customer if the network controller regularly fails to boot up and the machine dis-
plays the message Network Controller Unavailable. If this condition is fixed when the
machine is switched off, then switched on, install a network controller replacement kit, PL
16.10 Item 15.
Procedure
1. (32-55 ppm Only) Ensure that the connectors that follow are securely connected:
• P/J101 and P/J156 on the riser PWB, PL 3.15 Item 3.
• P/J101 on the image processing PWB, PL 3.20 Item 3.
• P/J156 on the FireWire PWB, PL 3.15 Item 6.
• Port 1 or Port 2 on the FireWire PWB, PL 3.15 Item 6.
• The FireWire connections on the network controller PWB, PL 16.10 Item 1 at Port 1
or Port 2.
2. (65-87 ppm Only) Ensure that the connectors that follow are securely connected:
• P/J101 and P/J156 on the riser PWB, PL 3.11 Item 6.
• P/J101 on the image processing PWB, PL 3.10 Item 3.
• P/J156 on the FireWire PWB, PL 3.11 Item 7.
• Port 1 or Port 2 on the FireWire PWB, PL 3.11 Item 7.
• The FireWire connections on the network controller PWB, PL 16.10 Item 1 at Port 1
or Port 2.
3. Go to Flag 1. Check the cable. If necessary, install a new network controller - firewire
cable, PL 16.10 Item 12.
4. Go to Flag 2. Check the voltages. Refer to:
• 01B 0V Distribution RAP.
• 01D +3.3V Distribution RAP.
• 01E +5V Distribution RAP.
• 01F +12V Distribution RAP.
5. If the fault was detected during a software upgrade, or if the fault is 03-416, reload the
software, GP 4 Machine Software.
6. Switch off the machine, GP 14. Note which ports the network controller - image processor
cable, PL 16.10 Item 12 is connected to. Connect the cable between the three remaining
combination of ports. After each change of port, switch the machine on, GP 14, and check
if the fault is still present. If a bad port is identified, ensure it is documented in the service
log book.
7. To check the image processing module to network controller communications, print test
pattern 19, refer to dC606. If the fault is still present, perform the steps that follow or install
new components as necessary:
• Reload the software, GP 4.
• Network controller - firewire cable, PL 16.10 Item 12.
• Image processing FireWire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL
3.11 Item 7.
• Riser PWB, (32-55 ppm) PL 3.15 Item 3 or (65-87 ppm) PL 3.11 Item 6.
• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
• Network controller replacement kit, PL 16.10 Item 15.
NOTE: The network controller power cord is connected to PJ23, refer to 01C AC
Power RAP.