Xerox WC5545F, Service Manual

Page: 2198 / 2320

August 2007
6-306
WorkCentre 5687 Family
dC314
General Procedures & Information
dC314 Network Connectivity Tests
Purpose
To assist the SA and CSE to isolate the cause of printing, feature network scanning, or network
fax problems. The test will interrogate each device on the network so that they respond with
their identity and other information. The data files will be stored on the network controller (files
deleted at next boot) and can be retrieved. Refer to GP 5 Portable Workstation and Tools.
Description
The network interface tests that can be performed are:
1. TCP/IP
• Network controller interface where host discovered (Enet).
• Device name.
• Device subnet mask.
• Device IP address.
• Device media access control (MAC) address.
• Gateway IP address.
2. Novell (IPX)
• Frame type (local network devices only).
• Server name.
• Print queue name.
• Server internal network number.
• Server node (media access control) address.
• Server NOS version number.
• Hop count to device (local net), extended test.
• Is the printer attached to file server status.
• Is the printer attached to print queue status.
• NDPS enabled
3. NetBIOS/NetBEUI
• No data need be collected as the network controller has a dynamic internal name
table stored in RAM.
4. AppleTalk
• ESS port id.
• Device type (router, print server, file server, workstation etc.).
• NBP registered device name, such as:
– Appleshare file server name or;
– Novell PAP server name or;
– PAP printer registered name.
• Device NBP protocol address.
• Device media access control (MAC) address.
• Network number.
• Zone name.
• Sub zone names.
• Device OS version number.
• Hop count to device.
Procedure
1. Enter diagnostics, GP 1.
2. Select, Network Routines, dC 314 Network Connectivity Test.
NOTE: If the network controller is not available the dC314 Network Connectivity Test but-
ton is grayed out and disabled.
3. Touch the appropriate test button.
NOTE: The feature button is grayed out and disabled for unavailable protocols.
4. Touch Start Test and follow the on-screen instructions.