Xerox WC5545F, Service Manual

Page: 185 / 2320

August 2007
1-5
WorkCentre 5687 Family
SCP 4
Service Call Procedures
SCP 4 Fault Analysis
Use the Fault Analysis to identify a fault.
Initial Actions
• Switch off the machine, then switch on the machine, GP 14.
• If the machine cannot be switched off, go to 03-374 Power Off Failure RAP.
Procedure
Use the machine in all modes until the fault is found.
Go to the correct procedure for the machine fault. When the fault is cleared, go to SCP 5 Sub-
system Maintenance.
• Power Up Problems
• Sleep Mode Problems
• User Interface Problems
• Messages, Fault Codes and Status Codes
• DADH Problems
• Paper Supply and Paper Feed Problems
• OCT Problems
• 1K LCSS Problems
• 2K LCSS Problems
• HCSS BM Problems
• HCSS Problems
• HVF, HVF BM, PPI and Tri-Folder Problems
• Fax Problems
• Other Problems
• Xerographic Module (XRU) Handling
Power Up Problems
• Go to the OF3 Dead Machine RAP if the machine has the problems that follow:
– The machine will not power up.
– There is no information on the user interface.
– There is no LED illumination on the user interface.
• If all the panel lights are on, the UI touch screen is illuminated and the machine then pow-
ers off. Go to the OF3 Dead Machine RAP.
• If the UI displays ‘system unavailable’ or the machine does not come to a ‘Ready to scan
your job’ state. Go to the OF5 Boot Up Failure RAP.
Sleep Mode Problems
• If the machine fails to enter or exit sleep mode, go to the 01K Sleep Mode RAP.
User Interface Problems
• Go to the OF3 Dead Machine RAP if the machine has the problems that follow:
– The machine is silent.
– There is no information on the user interface.
– There is no LED illumination on the user interface.
• If the user interface is not illuminated, go to the OF2 UI Touch Screen Failure RAP.
• If the user interface is illuminated, but there is no information, go to the 02-309 UI Control
Panel Button or Touch Screen RAP.
Messages, Fault Codes and Status Codes
• If the machine has the problems that follow, go to the 19-401, 19-402, 19-403 Out of
Memory Resources RAP.
– A message that there is not enough memory to complete the job.
– The machine does not print a complex job.
– The customer reports that the print speed is slow.
• If a status code or message is displayed, but not a fault code, go to OF4 Status Code and
Message RAP.
• If a fault code is displayed, go to the Status Indicator RAP for that code.
• If a fault code and the message ‘Mark Service Unavailable’ is displayed, perform the Sta-
tus Indicator RAP for that code. If the fault continues after you performed the RAP, go to
the 03B Mark Service Unavailable RAP.
• If the user interface does not display the features for output devices that are installed, per-
form one of the procedures that follow:
– 03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error RAP.
– 11-050-110, 11-360-110 Staple Head Operation Failure RAP.
DADH Problems
• If the DADH does not detect the documents in the DADH input tray, go to 05B Document
Present Failure RAP.
• If the DADH has a fault, but not a fault code, go to the 05A DADH Other Faults RAP.
• If the DADH has detected a document of the wrong size. Perform the procedures that fol-
low:
– 14A Scanning Document Size RAP.
– 05C Document Size Sensor Failure RAP.
Paper Supply and Paper Feed Problems
• For the paper supply problems that do not have a fault code, perform the procedures that
follow, as appropriate:
– 07A Tray 1 and 2 Empty RAP.
– 07B Tray 3 and 4 False Paper Level RAP.
– 07C Bypass Tray RAP.
– 07D Tray 1 and 2 Wrong Size Paper RAP.
– 07E Tray 3 or Tray 4 Out Of Paper RAP.
– 07F Tray Out of Service RAP.
– 07G Tray 5 Empty RAP
• If tray 5 is not set to the correct paper size, perform ADJ 7.2 Tray 5 Paper Tray Guide Set-
ting.
• If the machine produces a multifeed, go to the OF8 Multifeed RAP.