Matrox Iris GT MIL, Installation And Technical Reference, Page: 242 / 256

242 Appendix J: Troubleshooting
Your Matrox Iris GT is connected to a network that uses DHCP
The following table describes typical solutions for access problems when your
Matrox Iris GT is connected to a network that uses DHCP. Note that, if your
Matrox Iris GT does not use DHCP, refer to the
Your Matrox Iris GT is directly
connected to your computer or a network that uses static IP addresses subsection, earlier
in this section.
F Unable to find your
Matrox Iris GT through
various means (for
example, using
Microsoft Windows
Explorer, Internet
Explorer, or ping). As above in item A.
OR
Windows cannot
find... Check the
spelling and try
again..." Before unplugging your Matrox Iris GT from a network
that uses DHCP, go to the
General network settings
page, accessible from the Administration utility page.
of the Matrox Iris portal website, and clear the Matrox
Iris GT default authentication domain field.
a. Note that if Microsoft Internet Explorer cannot find the URL specified, it mighty search the internet for the specified address.
Item Situation Typical messages What to do Where to get more
information
Item Situation Typical messages What to do Where to get more
information
A Microsoft Internet
Explorer cannot
connect to the
View
utility page of the
Matrox Iris portal
website when using
the name of your
Matrox Iris GT (for
example
//iris080123 ).
"Internet Explorer
cannot display the
web page."
OR
"No standard web
pages containing all
your search terms
were found. Your
search -
iris080123 -
did not match any
documents."
a
1. Verify that the Power, Status, and User LEDs of your
Matrox Iris GT are green. If they are not, contact
technical support.
2. Use the Matrox IrisBootParams utility to determine
whether your Matrox Iris GT and your computer both use
DHCP.
Reading the state of
your Matrox Iris GT
section, in
Chapter 2: Powering
and connecting to
your Matrox Iris GT
.
Matrox
IrisBootParams utility
section, in
Appendix H: Matrox
Iris GT utilities
.
Chapter 3: Configurin
g your Matrox Iris GT
to work on a network
.
B After changing the IP
address of your
Matrox Iris GT from
one subnet to another,
connections fail. Web page cannot be
displayed. Connecting to your Matrox Iris GT using its
IrisName
can
produce a temporary latency, or even fail. Most of the
time this problem resolves itself the next time your DNS
server refreshes its information. If it does not, refer to
item C.
C After changing
subnets, your Matrox
Iris GT still tries to
respond to its old IP
address. Web page cannot be
displayed. Eventually, the problem should resolve itself. Contact
your network administrator if the problem persists.
a. Note that if Microsoft Internet Explorer cannot find the URL specified, it mighty search the internet for the specified address.