Matrox Iris GT MIL, Installation And Technical Reference, Page: 240 / 256

240 Appendix J: Troubleshooting
Problems with accessing the Matrox Iris
portal website
The following sections describe typical solutions for when you cannot access the
Matrox Iris portal website.
Your Matrox Iris GT is directly connected to your computer or a
network that uses static IP addresses
The following table describes typical solutions for access problems when your
Matrox Iris GT is directly connected to your computer (in a peer-to-peer
configuration) or a network that uses static IP addresses. Note that, if your Matrox
Iris GT uses DHCP, refer to the
Your Matrox Iris GT is connected to a network that
uses DHCP subsection, later in this section.
Item Situation Typical messages What to do Where to get more
information
A Microsoft Internet
Explorer cannot
connect to the Matrox
Iris portal website
using the name of your
Matrox Iris GT (for
example
//iris080123 ).
"Internet Explorer
cannot display the
web page."
OR
"No standard web
pages containing all
your search terms
were found. Your
search -
iris080123 -
did not match any
documents."
a
1. Verify that the Power, User, and Status LEDs of your
Matrox Iris GT are green and that the LEDs are not
reporting an error. If this is not the item, contact
technical support.
2. Use the Matrox IrisBootParams utility to determine
your Matrox Iris GT’s IP address and whether it is using
DHCP or static addressing. It is recommended that
DHCP is deselected when using static addressing.
3. Try using the IP address instead of the name of your
Matrox Iris GT. If this does not work, refer to item B in
this table.
Reading the state of
your Matrox Iris GT
section, in
Chapter 2: Powering
and connecting to your
Matrox Iris GT
.
Appendix G: Reading
the LEDs
.
Matrox IrisBootParams
utility
section, in
Appendix H: Matrox
Iris GT utilities
.
Determining a static IP
address for Matrox
Iris GT
section, in
Chapter 4: Configuring
your Matrox Iris GT to
work with your
computer directly
.
B Microsoft Internet
Explorer cannot
connect to the Matrox
Iris portal website
when using the smart
camera’s IP address
(for example
//169.254.1.3).
As above in item A. 1. Make sure that your computer and your Matrox
Iris GT have IP addresses on the same subnet and have
the same subnet mask.
2. Reboot your Matrox Iris GT.
3. Try item C.
Determining a static IP
address for Matrox
Iris GT
section, in
Chapter 4: Configuring
your Matrox Iris GT to
work with your
computer directly
.