InfoPrint 5504-R40, User Manual

Page: 309 / 402

Fault Messages
309
CLEARING
PROGRAM
FROM FLASH
Yes Emulation software
successfully loaded
into printer RAM and
the checksum
matched. The old
program is now being
deleted from flash
memory. No action required.
CONTRAST TOO
LOW
Check media
Yes Data validation error:
symbol contrast.
1. Adjust heat or change
media.
2. Disable symbol contrast
error reports.
CUTTER FAULT
Jam or Cut Fail
Yes 1. Cutter assembly is
not in the closed
position.
2. Cutter option was
not able to
complete a full cut
cycle due to a jam.
3. Cutter PCBA
detected current
overload and
opened circuit
breaker on cutter
PCBA.
1. Place the cutter assembly
in the closed (up) position.
2. Clear obstruction from the
cutter assembly.
3. Insure media thickness is
within specification.
Wait a few minutes for the
cutter circuit breaker to
automatically reset.
Press PAUSE to clear the
fault message and resume
printing.
DEACTIVATING
HOST SERIAL
Yes Normal message that
displays when you set
Battery Monitor =
Enable in the
BATTERY CONTROL
menu. No action required.
DIAGNOSTICS
PASSED
Yes The printer passed its
memory and hardware
initialization tests. No action required.
DIRECT THERMAL
Remove Ribbon
Yes This is the normal
reminder message
when you change the
Print Mode setting from
Transfer to Direct in the
QUICK SETUP or
MEDIA CONTROL
menu. 1. Remove ribbon from the
ribbon supply and ribbon
take-up spindles in the
printer.
2. If ribbon is required for
printing, change the Print
Mode back to Transfer.
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution