InfoPrint 5504-R40, User Manual

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Chapter 6
Restore The Printer To Operation
ERROR: PROGRAM
NOT COMPATIBLE
Yes The printer is not
compatible with the
downloaded program. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: PROGRAM
NOT VALID
Yes The printer does not
see a program in flash
memory. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: SECURITY
KEY NOT
DETECTED Yes/No The security key is not
present or has failed. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: SHORT AT
ADDRESS XXXX Yes/No Hardware failure in
DRAM or Main PCBA
controller circuitry. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: WRITING
TO FLASH
Yes/No Hardware or software
fault in flash memory. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: WRONG
CHECKSUM
Yes/No The printer received
the complete program
but the checksum did
not match. The data
may have been
corrupted during
download. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR
OCCURRED
FLUSHING QUEUES Yes An interim message
displays while the
printer discards host
data it cannot use
because a fault
condition exists. While
this message displays,
the asterisk (*) rotates. Wait. When the asterisk (*)
stops rotating, a different fault
message will appear;
troubleshoot the final
message.
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution