InfoPrint 5504-R40, User Manual

Page: 318 / 402

318
Chapter 6
Restore The Printer To Operation
FILE SYS WRITE
Check Flash
Yes/No Problem writing to flash
memory. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
FILE UPLOADING
Please Wait
Yes File is uploading to
PNE. Wait for upload completion
before accessing printer front
panel.
FPGA FILE
NOT FOUND
Yes/No The program file was
not downloaded
successfully. 1. Download the program file
again.
2. If the message reappears,
contact your authorized
customer service
representative.
FRAMING ERROR Yes Serial framing error
over a serial interface. Match the serial interface
settings of the printer to those
of the host computer.
GAP NOT
DETECTED
See Manual
Yes The printer is set for
Gap or Mark sensing,
but a gap, notch, or
black mark is not being
detected.
The lower media
sensor is not
positioned correctly.
When Advanced Gap
or Advanced Notch is
selected, the upper
media sensor is not
positioned above the
lower media sensor.
Gap/Mark Threshold is
set too high or Paper
Out Threshold is set
too low.
1. Check that the setting of
the Gap/Mark Sensor in
the CALIBRATE CTRL
menu matches the
installed media.
2. Check the position of the
lower and upper media
sensors. (See “Positioning
The Media Sensors” on
page 54.)
3. Clean the sensor assembly
and paper path.
4. Run Auto Calibrate to
improve the sensor’s ability
to detect the media in use.
5. Run the Media Profile
printout in the CALIBRATE
CTRL menu.
6. Run Manual Calibrate.
(See “Running Manual
Calibrate” on page 66.)
7. Manually change the Gap/
Mark Threshold and/or
Paper Out Threshold
values.
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution