InfoPrint 5504-R40, User Manual

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Solving Other Printer Problems
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Solving Other Printer Problems
Table 16. Printer Problems and Solutions
Symptom Solution/Explanation
Communications Failures. 1. Check the interface cable.
2. Check the configuration to ensure the correct interface is
enabled.
3. Verify the printer is receiving data by viewing the Job In
Process indicator on the control panel.
CONTROL PANEL
LCD message display is
illuminated and the printer
appears to be working, but
nothing is printing. 1. Verify that the active emulation set on the control panel
matches the emulation data sent to the printer.
2. Verify that the SFCC selection on the control panel
matches the SFCC utilized within the emulation data that
is sent to the printer.
3. Verify that the labels are the correct type (direct or thermal
transfer).
4. Check that the printhead assembly is properly closed by
pressing down on both sides of the pivoting deck. Make
sure the latches on each side of the pivoting deck are
locked.
5. Verify that the ribbon and media are compatible;
incompatibility can cause extremely light printing. Match
the ribbon to the type of media being used.
6. Check the used sections of ribbon for a printed image.
Often times when ribbon and media are incompatible, the
image can be seen on the ribbon but it will not transfer to
the media.
7. Check that the Print Intensity is correct. Set the Print
Intensity in the QUICK SETUP menu, MEDIA CONTROL
menu, or via the host software.
8. Check that the Label Width parameter value does not
exceed the width of the media installed. Set the Label
Width in the QUICK SETUP or MEDIA CONTROL menu.
9. Run the TEST PRINT Checkerboard test pattern.
10. Remove the printhead completely and re-install it ensuring
the cables are correctly seated.