InfoPrint 5504-R40, User Manual

Page: 315 / 402

Fault Messages
315
ENTER to Stop Yes Normal message when
a test print pattern that
will run continuously
has been enabled. Press the ENTER key to stop
printing the test pattern.
ERROR: DC
PROGRAM
NOT VALID
Yes/No The printer cannot find
the data controller
program or the
validation checksum is
corrupt. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: DRAM AT
ADDRESS
XXXXXXXX Yes/No The printer found a
defective memory
location. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: FLASH
DID NOT PROGRAM
Yes/No The printer
encountered an error
trying to program flash
memory. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: IPDS needs
300 DPI Head
Yes The printer has
detected a 203 DPI
printhead installed with
IPDS software
downloaded. IPDS
software only supports
the 300 DPI printhead. Power off the printer and
replace the 203 DPI printhead
with a 300 DPI printhead.
ERROR: NO DRAM
DETECTED Yes/No The printer could not
find any DRAM. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
ERROR: PROGRAM
NEEDS MORE
DRAM
Yes/No The program exceeds
the memory limitations
of the printer. Download a smaller program.
ERROR: PROGRAM
NEEDS MORE
FLASH
Yes/No The printer requires
more flash memory in
order to run the
downloaded program. Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution