InfoPrint 5504-R40, User Manual

Page: 329 / 402

Fault Messages
329
RFID TAG
FAILED:Check Media Yes Failed tag. Error
displays in STOP
mode, causing printer
to halt. Initiate reprint of the label from
the host. When the error is
cleared, the label with the
failed tag moves forward to the
next TOF position.
RFID MAX
RETRY:Check
System Yes Failed tag. Error
displays in
OVERSTRIKE mode.
Each failed label prints
with the OVERSTRIKE
pattern; the form retries
until the label retry
count is exhausted. Clear the error. When the error
is cleared, the label with the
failed tag moves forward such
that the next label is in position.
RIBBON BROKEN
Reload Ribbon
Yes Ribbon is broken
between the ribbon
take up spindle and the
printhead. Reattach ribbon.
RIBBON FAULT
Timeout
Yes In the CT emulation
with a coax interface,
the ribbon has not
moved for 10 minutes
after PAUSE was
pressed to clear a
ribbon fault. 1. Clean the printer.
2. Power off, wait 15
seconds, then power back
on again. If the message
persists, contact your
authorized customer
service representative.
RIBBON LOAD BAD
Reload Ribbon
Yes Ribbon was incorrectly
loaded on the take-up
or supply spindle. 1. Reload the ribbon
correctly. For ribbon
loading instructions, see
page 40.
Ribbon Low Yes 1. The supply spool is
getting low.
2. If there is a large
amount of ribbon
still on the supply
spool, then the
Ribbon Low
message is being
displayed falsely.
1. Replace ribbon.
2. Disable Ribbon Low in the
MEDIA CONTROL menu.
RIBBON OUT
Load Ribbon
Yes 1. The ribbon supply
spool is empty.
2. The ribbon has
broken.
1. Replace ribbon.
2. Reinstall ribbon.
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution