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How to remove

Jammed Paper

Rev.1

C910/C910dm/C920wt/C9600/C9650/

C9655/C9800/C9850/C9800mfp/

C9850mfp/ES3640/ES3640a3/ES3640e/

ES9410/ES9410dm/ES9420wt

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Summary of Contents for C910

Page 1: ...How to remove Jammed Paper Rev 1 C910 C910dm C920wt C9600 C9650 C9655 C9800 C9850 C9800mfp C9850mfp ES3640 ES3640a3 ES3640e ES9410 ES9410dm ES9420wt...

Page 2: ...t does please ensure that no parts of paper are left inside the printer Check the error code displayed on the panel and remove the jammed paper by following the procedures described in this document P...

Page 3: ...e paper jam Error Code Location on Printer Refer to Page 370 Duplex Unit 4 371 Duplex Unit 4 372 Duplex Unit 4 373 Duplex Unit 4 380 Side Cover 6 381 Inside Printer 6 382 Inside Printer 6 383 Inside P...

Page 4: ...g the lever Error 370 371 372 373 383 A paper jam has occurred in the Duplex Unit 1 If a Finisher unit is attached to your printer unit press the lever to separate the Finisher unit from the printer 2...

Page 5: ...p the cover and remove any jammed paper Then lower the front top cover and slide it back into the locking position 9 To unlock the duplex rear cover grip the cover in the middle and push it inwards un...

Page 6: ...p cover 2 3 Grip the image drum handle and squeeze tight to unlock the image drum basket 4 When you hear a click the basket can be carefully lifted up 5 Carefully remove any paper from the belt Error...

Page 7: ...s jammed in the fuser unit push the lock lever in the direction of the arrow 1 to release the unit Then holding onto the handle 2 lift the fuser unit out of the printer and place it on a flat surface...

Page 8: ...12 Lower the image drum basket into position and check it is locked 13 Close the top cover and ensure it is latched closed 14 Lower the scanner unit 8...

Page 9: ...rpose Tray 1 If in use close the Multi Purpose Tray 2 Lift the release lever up and pull open the side cover 3 Carefully remove the jammed paper 4 Close the side cover 5 The Multi Purpose Tray can be...

Page 10: ...the basic principles are the same for Tray 2 3 and 4 2 Squeeze the catch on Paper Tray 1 and open the side cover 3 If the paper guide has become detached from the side cover pull it down towards the...

Page 11: ...release button and open the front cover 2 Gently remove the jammed paper 3 If the edge of the document cannot be seen in the ADF unit lift the document cover up 4 Pull the release button 1 in the dire...

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