Canon imagePRESS C800 Series, Troubleshooting Manual

Page: 35 / 256

Chapter 1
1-21
above mentioned symptom.
The symptom is more likely to be generated under a high humidity environment as the force of electrostatic attraction between paper and toner is weakened.
The area at 81mm from the leading edge of a sheet touches the pre-registration roller, the area at 258mm touches the vertical path roller 1 of the cassette 1 and the
area at 354mm touches the vertical path roller 2 of the cassette 2.
Service work
1) Have the customer log in from System Management Mode in user mode.
2) Go to Preferences > Paper Settings > Paper Type Management Settings, select an appropriate paper type from among the list, press "Duplicate" button and then
"OK" button.
3) Enter any name as the duplicated paper type and press "OK" button.
4) Select the paper type duplicated in the step 3) and press "Details/Edit".
5) Select "Adj. Secondary Transfer Volt." and press "Change".
[Note] In case adjust secondary transfer voltage will not be displayed on the control panel, change the setting value of Service Mode > Mode List > COPIER >
Option > DSPLY-SW > IMGC-ADJ to "1" and perform a power-cycle of main power (off/on). The value is "0" by default.