Canon imagePRESS C800 Series Troubleshooting Manual Download Page 142

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Chapter 1

1-128

Please explain steps to clean the Dustproof Glass.

Field Remedy

1) Open the Front Cover.

2) Remove the Toner Replacement Cover.

3) Remove the Toner Container Replacement Cover.

a) Dustproof Glass (Y)/(M)/(C)

a-1) Remove the Dustproof Glass cleaning tool [1] from the backside of the Toner Container Replacement Unit Inner Cover.

a-2) Insert the Dustproof Glass cleaning tool [1] into a cleaning hole [2] and clean the Dustproof Glass on the top side.

[Caution]

- Push the Dustproof Glass cleaning tool until it stops, and then pull it out.

- Push and pull the tool at least one time.

- Be sure to replace the Dustproof Glass cleaning Pad when it is soiled.

Summary of Contents for imagePRESS C800 Series

Page 1: ...Dec 2 2014 Troubleshooting Guide imagePRESS C800 Series...

Page 2: ......

Page 3: ...need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countri...

Page 4: ...quiring care to avoid combustion fire Indicates an item prohibiting disassembly to avoid electric shocks or problems Indicates an item requiring disconnection of the power plug from the electric outle...

Page 5: ...used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal m...

Page 6: ......

Page 7: ...aulty Detection 1 45 1 1 3 3 User Warning Message 1 50 1 1 3 4 Other Defect 1 51 1 1 4 Network 1 65 1 1 4 1 Connection Problem 1 65 1 1 5 Jam Main Unit 1 65 1 1 5 1 0210 020F jam code due to feeding a...

Page 8: ......

Page 9: ...Chapter 1 Correcting Faulty Images...

Page 10: ......

Page 11: ...l scanning direction 1 29 1 1 1 6 6 Vertical line on image 1 29 1 1 1 6 7 Image failure due to lines on Fixing Belt luster streaks patches of uneven gloss How to refresh Fixing Belt 1 30 1 1 1 6 8 Scr...

Page 12: ...on Unit M1 1 73 1 1 7 1 10 Specifications for Paper Folding Unit F1 1 73 1 1 7 1 11 Specifications for Output Tray A1 1 74 1 1 7 1 12 Specifications for Finisher AM1 1 75 1 1 7 1 13 Specifications for...

Page 13: ...pressure of ITB 1 173 1 1 7 1 67 Points to note after replacing Primary Transfer Roller 1 174 1 1 7 1 68 Points to note after replacing Fixing Belt Unit 1 174 1 1 7 1 69 Points to note after replacin...

Page 14: ......

Page 15: ...e to change the settings except for the system manager For more information on changing the settings contact your local authorized Canon dealer 1 Select Settings Registration Adjustment Maintenance Ad...

Page 16: ...the output first test page face down on the platen glass with the black strip along left edge and then press Start Scanning 2 4 Remove the first test page from the platen glass press Start Printing Se...

Page 17: ...ure to place the last output if the multiple third test pages are output To perform more precise full adjustment you can increase the number of sheets for test pages in Number of Sheets to Output for...

Page 18: ...ettings are made available by your local authorized Canon dealer Even if this function is displayed do not allow anyone to change the settings except for the system manager For more information on cha...

Page 19: ...experience in detecting slightly uneven den sities is required to manually adjust the density Print Server Correction When the imagePRESS Server is installed this mode enables you to correct uneven d...

Page 20: ...re is no uneven density 6 Press Store and Finish 7 The display returns to the screen of Correct Shading Repeat steps for visual correction until the shading is improved c To perform print server corre...

Page 21: ...mage Reader Unit H1 or the Auto Gradation Sensor A1 is attached If both the Duplex Color Image Reader Unit H1 and the Auto Gradation Sensor A1 are attached select the automatic gradation adjustment me...

Page 22: ...test page face down on the platen glass with the black bar along the top back edge of the platen glass press Start Scanning Reference Make sure to place the last output if the multiple test pages are...

Page 23: ...sed consecutively becomes higher so that toner transfers from the drum to ITB easier When a broader width of paper than that previously fed consecutively is fed a difference is generated in ITB resist...

Page 24: ...C ADJ to 1 and perform a power cycle of main power off on The value is 0 by default 6 If the adjust primary transfer voltage screen is displayed the presetting is completed 7 Select Cyan and Black in...

Page 25: ...Adjust Image Quality select Auto Adjust Gradation and press Full Adjust button to execute full adjust following to the message emerges on the screen 1 1 1 3 5 Uneven gloss Rain drop mark in high dens...

Page 26: ...he step 3 and press Details Edit 5 Select Adjust Gloss Fine Black and press Change Note In case Adjust Gloss Fine Black is not displayed on the control panel change the setting value of Service Mode M...

Page 27: ...y decrease 8 Output the image having shown the symptom and check that the symptom does not occur If the symptom no longer occurs the work is completed If the symp tom does not improve set the value to...

Page 28: ...re and high humidity environment if the speed of the registration roller is higher than that of the secondary transfer roller and the paper is fed in a sort of pushing manner the behavior of the paper...

Page 29: ...W IMGC ADJ to 1 and perform a power cycle of main power off on The value is 0 by default 6 If the adjust Paper Realignment Speed screen is displayed the presetting is completed 7 Select the adjust Pap...

Page 30: ...in the output Procedure for the color mismatch correction is below Field Remedy Press Settings Registrations Adjustment Maintenance Adjust Image Quality Auto Correct Color Mismatch press Start Caution...

Page 31: ...rence If you select 1 or 2 as a setting value the image may have a jagged appearance lighter density or stripe pattern If these print results may occur you may be able to eliminate the white gap by sp...

Page 32: ...the output first test page face down on the platen glass with the black strip along left edge and then press Start Scanning 2 4 Remove the first test page from the platen glass press Start Printing Se...

Page 33: ...sure to place the last output if the multiple third test pages are output To perform more precise full adjustment you can increase the number of sheets for test pages in Number of Sheets to Output for...

Page 34: ...stment first and then perform the color balance adjustment as the color balance may become unstable 1 1 1 5 2 Roller marks 0031 6958 Verified by Canon Inc Symptom If paper is picked up from the casset...

Page 35: ...er log in from System Management Mode in user mode 2 Go to Preferences Paper Settings Paper Type Management Settings select an appropriate paper type from among the list press Duplicate button and the...

Page 36: ...t occur If the symptom no longer occurs the work is completed If the symptom does not show an improvement go back to the step 7 and change the value by one at a time up to 7 1 1 1 5 3 White spots by d...

Page 37: ...other locations before the drum becomes dry when cleaning Always replace lint free paper after one use Cleaning Procedure for the Drum of Process Unit Y M C 1 Turn OFF the main power switch 2 Remove...

Page 38: ...t can copy perform following modes INIT ITB Select service mode COPIER FUNCTION INSTALL INIT ITB Creation of ITB edge profile press OK key During operation ACTIVE is displayed and OK is displayed afte...

Page 39: ...ettings Registration Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation Full Adjust Auto Correct Color Mismatch Settings Registration Adjustment Maintenance Adjust Image Quality Auto Co...

Page 40: ...er 1 1 26 2 Open the covers 2 1 Pull the lever above the feeder and open the document scan cover 2 2 Open the inside cover Caution Open the document scan cover carefully as not to scratch the platen g...

Page 41: ...Chapter 1 1 27 3 Clean the original scanning area of the feeder by using a cloth which is wrung after being dampened in water and then dry wipe with a soft dry cloth...

Page 42: ...ng steps Field Remedy 1 Load about 10 sheets of A4 size plain paper on the feeder 2 Select Settings Registration Adjustment Maintenance Maintenance Clean Feeder and press Start Reference It takes appr...

Page 43: ...refreshed during printing The Fixing Belt is automatically refreshed after printing a set number of sheets If the frequency and time for implementing a refresh needs to be changed select Settings Regi...

Page 44: ...and patches of uneven gloss on the Fixing Belt occurred these symptoms may be reduced by performing the following service mode and refreshing the Fixing Belt Service Mode COPIER Function CLEANING FXD...

Page 45: ...aper scrapes against foreign objects including paper dust accumulated on the guide a of the decurler unit Service work 1 Open the front cover and remove the supplied cleaning member a 2 Open the front...

Page 46: ...rove check other causes 1 1 1 6 9 Dents on an image at 25mm intervals due to soiled decurler rollers of decurler unit 0031 7353 Verified by Canon Inc Symptom Dents a on an image 25mm may appear at 25m...

Page 47: ...own the symptom and check that the symptom does not occur If the symptom does not improve check other causes 1 1 1 6 10 20mm or less length of streak on image development stain due to the toner clump...

Page 48: ...vant color of COLOR x to 1 and change the rest of colors to 0 Service Mode Mode List COPIER TEST PG PG PICK 1 Service Mode Mode List COPIER TEST PG PG QTY 50 Service Mode Mode List COPIER TEST PG 2 SI...

Page 49: ...t Clean using the lint free paper with ethanol or isopropyl alcohol Do not reuse any used lint free paper Caution If this symptom occurred on multiple Process Units remedy this issue one unit at a tim...

Page 50: ...Chapter 1 1 36 2 Remove 7 P Tightening Screws A from the Process Unit and then remove the Primary Charging Roller Unit...

Page 51: ...f from the Shaft Support It needs to be reinstalled If there is no issue with contacting install the Process Unit to the machine Caution Due to using the P tightening screw if the screw does not tight...

Page 52: ...right left sides within 2 5 divisions 1 division 1mm When the symptom occurs at the front side move the scale b toward the front c to lessen the image margin at the front side When the symptom occurs...

Page 53: ...on both right left sides b toward the front c to lessen the image margin at the front side When the symptom occurs at the rear side move the parts on both right left sides b toward the rear d to less...

Page 54: ...um cleaning blade Bk When the symptom has occurred with yellow magenta cyan replace the drum unit Note When to replace the drum unit perform Service Mode SITUATION Parts Replacement Drum Unit Y M C re...

Page 55: ...de When a high density image is transferred primarily discharging phenomenon d is generated at a spot where there is a difference of density of toner The part of the drum where the discharge phenomeno...

Page 56: ...acts to the drum after cleaning 4 Put the drum cleaning unit 1 and the drum Bk together with the 6 screws 2 by tightening them lightly just enough to hold them for a while 5 Holding the both ends rota...

Page 57: ...e COPIER Option IMG FIX LL DWN Level setting for low temperature environment mode 0 OFF 1 Level 1 2 Level 2 3 Level 3 4 Level 4 Caution As the value is larger fixing performance is improved but the ma...

Page 58: ...on The machine cannot operate when the main power is turned ON Field Remedy If the machine cannot operate when the main power is turned ON check the breaker If the breaker is switched to the OFF posit...

Page 59: ...y and check if the symptom does not occur If the symptom does not improve then check other factors 1 1 3 2 Malfunction Faulty Detection 1 1 3 2 1 Place the originals again is displayed due to disconne...

Page 60: ...on of the finisher needs to be checked Contact your service representative Printing is still possible may be displayed on delivery from the tray A or B of the finisher Cause The symptom occurs when an...

Page 61: ...ble 2 Check for disconnection of the connectors of the upper lower neat stack unit return roller lifting motors 2 1 Lift the tray A 1 in the direction of arrow 1 up to the upper limit where it stops 2...

Page 62: ...wer the tray A 1 do not to let it strike onto the neat stack unit lower 2 2 5 Remove the 3 screws 2 and the stack wall upper 1 2 6 Remove the 4 screws 2 and the neat stack unit upper cover left 1 2 7...

Page 63: ...it strike to the tray A 1 2 10 Remove the 2 screws 2 while lowering the shutter 1 in the direction of arrow remove the 5 screws 4 and the stack wall lower 3 2 11 Open the edge saddle 2 and the 6 wire...

Page 64: ...es again Reference Delete the unnecessary files stored in the Mail Box and Fax I Fax Inbox in the case of frequent display of memory full 1 1 3 3 2 Scanning will be canceled because the memory is full...

Page 65: ...of the fold placement is not nec essary Field Remedy a Change Fold Stitch Position 1 Press Settings Registration Adjustment Maintenance Adjust Action Change Fold Stitch Position 2 Select the paper siz...

Page 66: ...oving and then open the front cover of the finisher If the staple case is difficult to be pull out as the stapler unit is located at the back close the front cover of the finisher and wait for a few s...

Page 67: ...Chapter 1 1 53 4 Push up the bracket on the staple case 5 Remove all of the jammed and protruding staples from the staple cartridge...

Page 68: ...Chapter 1 1 54 6 Return the bracket on the staple case to its original position 7 Gently push the staple case back into the stapler unit until it is securely in place...

Page 69: ...ion If a staple jam occurs the location of a staple jam and procedures for clearing the jam are displayed If you press Close you can continue operations such as scanning originals even if the jammed p...

Page 70: ...ter 1 1 56 and are not involved in the paper or staple jam removal procedure Field Remedy 1 Open the front cover of the finisher 2 Pull out the saddle stitcher unit F C4 and then Pull out the staple c...

Page 71: ...Chapter 1 1 57 3 Hold the staple case by its left and right sides and lower the bracket on the staple case...

Page 72: ...Remove all of the jammed and protruding staples from the staple cartridge 5 Return the bracket on the staple case to its original position 6 Return the staple case to its original position in the sadd...

Page 73: ...ally reposition the staples in the saddle stitcher unit Settings Registration Adjustment Maintenance Adjust Action Saddle Stitch Staple Repositioning press Start 1 1 3 4 4 Cassette semi closed latch n...

Page 74: ...ve perform the work B subsequently To latch not locking perform the work B A Adjusting the cassette front cover A 1 Pull out the cassette 1 loosen the 2 adjustment screws 2 on the left side and adjust...

Page 75: ...that the amount the cassette if pulled in is reduced In the case of latch not locking Move the pull in guide 4 for 1 division of the scale down ward toward the front side B of the host machine so tha...

Page 76: ...cassette consumes the grease applied on the sliding part gradually This increases the sliding load and eventually the symptom above occurs Service work Apply the grease MOLYKOTE EM 50L GREASE to the...

Page 77: ...side of the cassette 2 Apply the grease on inner periphery of the roller of the left cassette rail unit 2 1 Remove the screw 1 and the left cassette rail unit 2 2 Remove the screw 1 remove the rail r...

Page 78: ...ery of the rail roller of the right cassette rail unit 3 1 Remove the 3 screws 2 and the hook 3 to remove the right middle front cover 1 1 3 2 Remove the 3 screws 1 and the right lower front cover 3 3...

Page 79: ...some hubs have the function called spanning tree If this function is enabled the device newly connected to the hub can make data communication with network 10 to 50 seconds time changes due to the con...

Page 80: ...imes may improve the symp tom Explain to the customer about this operation After performing the work below if an image of high density is printed out with thin coated paper under a high humidity envir...

Page 81: ...ccur 1046 jam Saddle vertical path sensor delay Cause The above mentioned symptom occurs when the connector of the saddle paper tapping HP sensor 1 of the saddle unit A is disconnected Service work 1...

Page 82: ...ws 3 to remove the rear cover 1 2 Check if the connectors of J277 J278 and J286 of the feed motor driver PCB are disconnected If no connector is disconnected check other factors discon nection of cabl...

Page 83: ...Color Image Reader Unit H1 T 1 1 Item Specifications Type Printer separated Stream feed Feeder No stream Reader Resolution for Reading 600 dpi x 600 dpi Number of Tones 256 Acceptable Originals sheet...

Page 84: ...x 19 1 4 100 mm x 148 mm to 330 2 mm x 487 7 mm 1 and Envelopes 2 3 1 Custom paper sizes which are smaller than 5 1 2 x 7 1 8 139 7 mm x 182 mm can be used only if they are standard paper sizes 2 The...

Page 85: ...ecks 20 lb bond 80 g mm Power Source Maximum Power Consumption 120 127 V AC 60 Hz 3 1 A 880 W or less Dimensions H x W x D 41 x 37 3 8 x 31 3 8 1 040 mm x 950 mm x 797 mm Weight Approximately 342 lb 1...

Page 86: ...ations Paper Size Weight Type See Specifications of the Stack Bypass B1 on p 41 Paper Capacity See Specifications of the Stack Bypass B1 on p 41 Weight 2 4 lb 1 1 kg If the basis weight of the paper i...

Page 87: ...to 300 g m2 Type Thin 2 14 lb bond to 16 lb bond 52 g m2 to 63 g m2 Thin 1 17 lb bond to 20 lb bond 64 g m2 to 79 g m2 Plain 1 20 lb bond to 24 lb bond 80 g m2 to 90 g m2 Plain 2 25 lb bond to 28 lb...

Page 88: ...H1 the Upright Control Panel D1 the Finisher AM1 or the Saddle Finisher AM2 are attached Item Specifications Paper Size Weight Type Size 13 x 19 12 5 8 x 17 11 16 12 x 18 11 x 17 LGL LTR LTRR EXEC STM...

Page 89: ...g m2 to 180 g m2 Heavy 4 67 lb cover to 80 lb cover 181 g m2 to 220 g m2 Heavy 5 82 lb cover to 140 lb index 221 g m2 to 256 g m2 Heavy 6 140 lb index to 110 lb cover 257 g m2 to 300 g m2 Color Recyc...

Page 90: ...Half Fold when the Paper Folding Unit F1 is attached Tray A Tray B 50 sheets 1 To stack 2 000 sheets or more LTR paper use Tray B first and then use Tray A for outputting paper 2 If the capacity value...

Page 91: ...olume may vary depending on the paper type LTR and EXEC 4 000 sheets or 19 1 4 490 mm in height LTRR 2 000 sheets or 11 1 4 285 mm in height 11 x 17 and LGL 1 500 sheets or 8 1 2 216 mm in height 13 x...

Page 92: ...t Power Source Maximum Power Consumption 120 240 V AC 50 60 Hz 8 A 500 W or less Dimensions H x W x D 48 3 4 x 31 1 2 x 31 1 4 1 239 mm x 800 mm x 792 mm Weight Approximately 397 lb 180 kg Installatio...

Page 93: ...ht Power Source From the finisher Dimensions H x W x D Inside the finisher Weight Approximately 6 7 lb 3 0 kg Paper Drawer Paper Capacity Upper middle and lower decks 550 sheets 20 lb bond 80 g m2 eac...

Page 94: ...apacity Upper and Lower trays 200 sheets 20 lb bond 80 g m2 each Paper Type Thin 1 to 2 Plain 1 to 2 Heavy 1 to 6 Color Recycled Pre Punched Tab Bond Letterhead Coated Textured and Vellum Paper Size 1...

Page 95: ...to their flaps are used the glue may melt due to the heat and pressure of the fixing unit Take particular care to spread the envelopes out in the direction that they will be fed Do not print on the ba...

Page 96: ...Chapter 1 1 82 Flap 3 Loading Envelopes into the paper drawer using the Envelope Feeder Attachment F1 3 1 Grip the handle and pull out the paper drawer until it stops...

Page 97: ...Chapter 1 1 83 3 2 Remove the Envelope Feeder Attachment F1 from its holder by lifting it up straight as shown below 3 3 Attach the Envelope Feeder Attachment F1 as shown below...

Page 98: ...Chapter 1 1 84 4 Load one envelope against the right wall of the paper drawer a If you are using Nagagata 3 or Kakugata 2...

Page 99: ...Chapter 1 1 85 1 Feeding Direction 2 Print Side Down b If you are using No 10 COM10 ISO C5 DL Monarch or Yougatanaga 3...

Page 100: ...nt Side Down Reference If the envelopes become creased even if you load them as shown in the above illustrations rotate the envelopes 180 degrees and load them as shown in the illustra tions below a I...

Page 101: ...Chapter 1 1 87 1 Feeding Direction 2 Print Side Down b If you are using No 10 COM10 ISO C5 DL Monarch or Yougatanaga 3...

Page 102: ...river screen If you copy on the envelopes rotate the original 180 degrees before placing it 5 Adjust the position of the paper drawer guides 5 1 Slide the front guide while squeezing it on the top to...

Page 103: ...use Make sure that the height of the envelope stack does not exceed the height limit mark The maximum height quantity of envelopes that can be loaded into the cassette is approximately 33 5 mm 1 3 8...

Page 104: ...osed position 1 1 7 1 17 How to load envelopes when picking up from Multi purpose Tray 0031 5490 Manual related Description Please explain how to load envelopes when picking up from the Multi purpose...

Page 105: ...loosen them as shown and then stack them together Repeat this step five times for each set of five envelopes Caution If envelopes are not neatly aligned before being loaded a problem with the paper s...

Page 106: ...press all the way around the envelopes by hand in the direction of the arrows to remove any curls Repeat this step five times for each set of five envelopes 5 Hold down the four corners of the envelo...

Page 107: ...aution If envelopes that have glue attached to their flaps are used the glue may melt due to the heat and pressure of the fixing unit Take particular care to spread the envelopes out in the direction...

Page 108: ...Chapter 1 1 94 Caution Do not print on the backside of the envelopes the side with the flap If the envelopes become filled with air flatten them by hand before loading them into the Stack Bypass B1...

Page 109: ...Chapter 1 1 95 Flap 6 Align envelopes in the direction shown in the illustration and load to the Stack Bypass B1 a If you are using Nagagata 3 or Kakugata 2...

Page 110: ...Chapter 1 1 96 Feeding Direction b If you are using No 10 COM10 Monarch DL ISO C5 or Yougatanaga 3...

Page 111: ...ve been followed repeat the procedures by feeding once for each envelope Fold the flap before loading the Envelope in the Stack Bypass B1 as shown in the illustration Reference If the envelopes become...

Page 112: ...Chapter 1 1 98 Feeding Direction b If you are using No 10 COM10 Monarch DL ISO C5 or Yougatanaga 3...

Page 113: ...al 180 degrees before placing it 7 Specify the envelope size If the displayed paper size is the same as the one you set in the Stack Bypass B1 proceed to step 8 If the displayed paper size is differen...

Page 114: ...Chapter 1 1 100 7 2 Select the envelope type press OK...

Page 115: ...side need to be output on the reverse side face down select Main Menu Copy Select Paper and then plain paper in the horizontal placement 1 1 7 1 19 How to load Transparencies 0031 5493 Manual related...

Page 116: ...he image may become dense When this happens adjust the density for the output image Reference You can load up to 250 sheets of Transparencies in a paper source other than the Stack Bypass B1 If a pape...

Page 117: ...the handle and pull out the paper drawer until it stops 2 Remove the Tab Feeding Attachment F1 from its holder by sliding it to the left and lifting it up and place it as shown below 2 1 Remove the Ta...

Page 118: ...104 2 2 Place the Tab Feeding Attachment F1 aligning to the mark for tab paper A4 LTR and fix the Tab Feeding Attachment F1 by fastening the blue screws 3 Load the tab paper face down with the tabs f...

Page 119: ...the upper part of the front guide Without releasing it slide the front guide to align it with the mark for tab paper A4 LTR 5 Gently push the paper drawer back into the machine until it clicks into pl...

Page 120: ...1 steps 5 to 6 are not necessary Proceed to step 7 5 Place the first test page face down on the platen glass with the black bar along the top back edge of the platen glass Press Start Scanning 6 Remov...

Page 121: ...Press Initialize When Using Full Adjust On OK 3 Perform Full Adjust 1 1 7 1 22 How to set Delivery Tray by functions 0031 5497 Manual related Description Please explain how to set the Delivery Tray b...

Page 122: ...tion Please explain cautions on enlarging A4 B5 A5 LTR STMT originals to A3 B4 11 x 17 LGL paper Field Remedy Place the original in the horizontal position and match to A4R B5R A5R LTRR STMTR guidelin...

Page 123: ...to adjust the density level for the darker high medium and lighter low density areas press OK 1 1 7 1 25 Perfect binding finishing size fine adjustment Perfect Binder D1 0031 5508 Manual related Desc...

Page 124: ...ing on the paper type if you increase the amount of glue by too much the glue may protrude from the booklet and remain inside the Perfect Binder D1 If the glue remains in the Perfect Binder D1 it may...

Page 125: ...xt and thin lines Gradation You can print with both smooth gradation and outlines which is best to print graphs and graphics that use gradation Error Diffusion Finer printing can be done than with Res...

Page 126: ...ol Panel is turned off 2 Press the test button on the Breaker which is located at the rear of machine with a ballpoint pen or other pointed object 3 Check that the Breaker Switch leans toward off O si...

Page 127: ...indicates the color mode used when the file was stored and whether it was stored with print settings The icons for files stored from a computer or using Store in Mail Box of the Copy function or file...

Page 128: ...ifications for Main Unit 0031 5631 Manual related Description Please explain specifications of the Main Unit Field Remedy Note that specifications are subject to change without notice for product impr...

Page 129: ...the machine does not startup quickly Returning from the Sleep mode 6 minutes At a room temperature of 20 degrees Celsius 68 degrees Fahrenheit in all above cases Activation time may vary depending on...

Page 130: ...80 70 B5R 72 63 A5R 80 70 13 x 19 38 33 12 5 8 x 17 3 4 40 35 12 x 18 40 35 11 x 17 40 35 LGL 46 41 LTR 80 70 LTRR 66 58 SMTR 80 70 The copy speed may vary depending on the settings for paper type pap...

Page 131: ...imum Power Consumption 3 520W or less Power Consumption When in the Sleep mode 1Wh Maximum Power Consumption 1 560W 2 500W or less Power Consumption When in the Sleep mode 1 5Wh When the main power sw...

Page 132: ...ue for all jobs rather than setting the color for Each job separately This mode is enabled if you select Full Color in Select Color for the Copy or Access Stored Files function or if the machine detec...

Page 133: ...in Remote UI Settings Registration Management Settings Data Management Import Export Individually 1 1 7 1 37 Points to note when replacing DC Controller PCB 0031 6143 Manual related Description When r...

Page 134: ...speed 4 Output the pattern generator for adjustment of the wire height Service Mode COPIER Function MISC P GRID ADJ Primary Charge Wire height adjusting PG output Caution PG can be output only under t...

Page 135: ...nd Refer to the replacement procedure of the Primary Charging Assembly to install the Primary Charging Assembly to the Host Machine and then output the test print to check the image 6 3 If the image a...

Page 136: ...ure of the Primary Charging Assembly to install the Primary Charging Assembly to the Host Machine and then output the test print to check the image 8 Execute the ITB neutral position adjustment Servic...

Page 137: ...er conditions other than those mentioned above NG is displayed and a blank paper is output This item must be executed after READY is displayed While WAIT is displayed This item is not executed even if...

Page 138: ...y unevenness execute the work in step 8 and later 7 1 Turn the plastic screw A counterclockwise to make a full round Refer to the replacement procedure of the Primary Charging Assembly to install the...

Page 139: ...mm x 483 0 mm 13 x 19 A3 SRA3 Ledger 279 4 mm x 431 8 mm 11 x 17 A3 305 0 mm x 457 0 mm 12 x 18 Ledger 279 4 mm x 431 8 mm 11 x 17 is supported with DCON Ver 4 01 or later Paper source Cassette 1 Und...

Page 140: ...ng Assembly to the Host Machine and then output the test print to check the image 6 3 If the image at the front side of the test print is still dark turn the plastic screw A clockwise to make a half r...

Page 141: ...cedure of the Primary Charging Assembly to install the Primary Charging Assembly to the Host Machine and then output the test print to check the image 8 Execute the ITB neutral position adjustment Ser...

Page 142: ...ve the Dustproof Glass cleaning tool 1 from the backside of the Toner Container Replacement Unit Inner Cover a 2 Insert the Dustproof Glass cleaning tool 1 into a cleaning hole 2 and clean the Dustpro...

Page 143: ...Bk b 1 Pull out the Dustproof Glass 1 and clean both sides of the Dustproof Glass with lint free paper 2 moistened with alcohol Caution When installing the Dustproof Glass insert it into the mounting...

Page 144: ...nged by the following method Field Remedy After selecting and setting from service mode COPIER Option IMG FIX FX WUT Setting the Fixing Assembly warm up time turn OFF and then ON the main power switch...

Page 145: ...ure textured 4 TMP EM5 Adjustment of fixing temperature textured 5 TMP EM6 Adjustment of fixing temperature textured 6 TMP EM7 Adjustment of fixing temperature textured 7 TMP EM8 Adjustment of fixing...

Page 146: ...the color displacement correction Settings Registration Adjustment Maintenance Adjust Image Quality Auto Correct Color Mismatch The following moire adjustment is for colors M C and K Since moire is n...

Page 147: ...re 5 reciprocation 3 Execute the ITB neutral position adjustment Service Mode COPIER Function INSTALL INIT ITB Creation of ITB edge profile 4 Execute the Auto Adjust Gradation Settings Registration Ad...

Page 148: ...ated process and set the target color to 1 b 3 2 Select Service Mode COPIER Function INSTALL INISET Exection Developing Ass y any color initial install mode b 4 Execute the ITB neutral position adjust...

Page 149: ...y FIXING FX U TM3 Display Fix Belt Unit running time 280mm s Service Mode COPIER Display FIXING FX U TM4 Display Fix Belt Unit running time 160mm s Service Mode COPIER Display FIXING FX U TM5 Display...

Page 150: ...ess the start key c How to check test print c 1 16 Gradation TYPE 4 Service Mode COPIER Display FIXING FX MTR5 Display Fixing Motor current VL log standby Service Mode COPIER Display FIXING FX R TM Di...

Page 151: ...s at the rear front it may be caused by fault of drum unit laser scanning system or transfer unit c 2 Full Area Half Tone TYPE 5 Reference Output by every developing color is available by specifying t...

Page 152: ...iate transfer secondary transfer unit or photosensitive drum drive unit Right angle accuracy and linearity If there is fault of right angle accuracy or linearity it may be caused by fault of laser sca...

Page 153: ...he Drum Unit of the color an error in the Developing Assembly or soiling on the laser light path If white or black lines occur at the same position with all the colors the possible cause is deteriorat...

Page 154: ...Chapter 1 1 140 YMCBk64 gradation test print can mainly check gradation performance of each color YMBCk at one time c 6 Full Color 16 gradation TYPE 14...

Page 155: ...rea it may be caused by fault of developing system or photosensitive drum or correction fault of laser scanning system 1 1 7 1 52 Overview of situation mode 0031 6212 Manual related Description Please...

Page 156: ...1 1 142 The following three points are made available depending on each situation a Display of related service mode when an adjustment is necessary b Display of causes and remedies c Display of relate...

Page 157: ...djustment 1st side Adjustment during HDD Replacement Left Edge Margin Leading Edge Margin Adjustment 2nd side Adjustment during Laser Scanner Unit Replacement Adjustment during Primary Charging Wire R...

Page 158: ...4 Manual related Description Please explain the actions to take on replacing the Drum Unit Field Remedy a Before replacing Drum Unit a 1 Disable Turn OFF the warm up rotation Service Mode COPIER Funct...

Page 159: ...sius Plain paper 2 147 degrees Celsius 144 degrees Celsius 141 degrees Celsius Thick paper 1 149 degrees Celsius 146 degrees Celsius 143 degrees Celsius Thick paper 2 154 degrees Celsius 151 degrees C...

Page 160: ...on Please explain how to check the Nip Width Field Remedy If paper wrinkles and fixing failures occurred check that the Fixing Nip Width is within the specified range However the Fixing Nip Width of t...

Page 161: ...quality or machine performance Canon is not responsible for any malfunction accident or damage caused by the use of counterfeit toner For more information see canon com counterfeit 1 1 7 1 62 How to r...

Page 162: ...Waste Toner Container can also be replaced by pressing 1 on the right lower Main Menu When the Waste Toner Container is full a screen with instructions on how to replace the Waste Toner Container app...

Page 163: ...st explosion due to static discharge If toner is accidentally ingested consult a physician immediately If toner gets onto hands or clothing wash it off immediately with cold water Washing it off with...

Page 164: ...enu Reference If instructions on how to replace the Waste Toner Container appears on the touch panel display this step is not necessary If printing follow the instruction on screen to pause the printi...

Page 165: ...Chapter 1 1 151 3 Pull the Tray all the way out...

Page 166: ...1 152 4 Remove the attached cap of the Waste Toner Container and close the mouth of Waste Toner Container Remove the cap 1 attached to the Waste Toner Container Close the mouth 2 of the Waste Toner C...

Page 167: ...Chapter 1 1 153 5 Remove the Waste Toner Container...

Page 168: ...154 Caution When removing the Waste Toner Container be careful not to tilt it This may cause the waste toner to spill 6 Insert a new Waste Toner Container Insert a new Waste Toner Container 1 Reinsert...

Page 169: ...Chapter 1 1 155 Caution Do not return the Tray with the cap still on the mouth of Waste Toner Container This may cause a failure 7 Close the Front Left Cover...

Page 170: ...replacement of the staple case is displayed on the Touch Panel display Finisher AM1 and Saddle Finisher AM2 are located in the following location of the overall view Caution Even when the cover of th...

Page 171: ...Chapter 1 1 157 Use only staple cases intended for use with this machine Steps for replacing the staple case for stapler unit is as follows 1 Open the Front Cover of the Finisher...

Page 172: ...Chapter 1 1 158 2 Pull out the staple cartridge holding it by the green tab...

Page 173: ...Chapter 1 1 159 3 Replace the staple case Remove the old staple case 1 Insert a new staple case 2...

Page 174: ...hapter 1 1 160 Caution Do not remove the tape securing staples before inserting to the cartridge Only 1 staple case can be inserted at a time 4 Push the staple cartridge back into its original positio...

Page 175: ...ced the animation screen indicating the replacement of the staple case is displayed on the Touch Panel display Saddle Finisher AM2 is located in the following location of the overall view Caution Even...

Page 176: ...er the staple case to a dealer before staples are depleted Use only staple cases intended for use with this machine Follow the procedure described below to replace the staple case of Saddle Stitch Uni...

Page 177: ...Chapter 1 1 163 2 Remove the saddle stitch staple cartridge from the Saddle Stitch Unit F C4 Pull out the Saddle Stitch Unit F C4 1 Remove the saddle stitch staple cartridge 2...

Page 178: ...Chapter 1 1 164 3 Push light blue parts on both side of the saddle stitch staple cartridge and open the Cover Press light blue parts on both side 1 Open the Cover 2...

Page 179: ...Chapter 1 1 165 4 Hold both left and right sides of the staple case to pull out and remove it Hold places indicated by arrows in step 3 1 Pull out and remove the empty staple cartridge 2...

Page 180: ...Chapter 1 1 166 5 Push in the new staple case until it clicks to insert it...

Page 181: ...Chapter 1 1 167 6 Close the Cover for the saddle stitch staple cartridge...

Page 182: ...erted far enough to match marks for the set position as indicated in the diagram Reference Follow steps 2 to 7 and replace other staple case in the Saddle Stitch Unit 8 Push the Saddle Stitch Unit F C...

Page 183: ...ease explain the actions to take when replacing the Potential Sensor Potential Control PCB Field Remedy Reference When replacing the Potential Sensor replace the Potential Control PCB Unit including t...

Page 184: ...all the ITB Unit to the machine 3 Connect a new cable 3 to the connector 2 of the new Potential Sensor 1 4 Install the Potential Sensor 1 to the 2 pin electrodes 4 for checking the Potential Sensor 1...

Page 185: ...of the Right Side Plate of the host machine and connect the 7 Wire Saddles 3 and the 2 connectors 4 7 Place the electrode 1 for checking the Potential Sensor on the Process Unit Inner Cover 2 and use...

Page 186: ...e Mode COPIER Function INSTALL AINR OFF ON OFF of warm up rotation deactivation 1 10 Execute the Potential Sensor adjustment Service Mode COPIER Function DPC OFST Adjustment Potential Control PCB dete...

Page 187: ...Sensor Protection Sheet with the marking line A to affix it be sure that the gap B between the marking line and the release paper is less than 0 5 mm 15 Install the Primary Charging Rail to the host...

Page 188: ...rimary Transfer Roller parts counter 2 Execute the ITB neutral position adjustment Service Mode COPIER Function INSTALL INIT ITB Creation of ITB edge profile 3 Execute the primary transfer ATVC Servic...

Page 189: ...Unit Range amount of grease to apply Amount of grease to cover grease applicable area on the gear teeth surface 2 Apply grease SE1107 to the tooth surface B of the gear 2 of the Fixing Drive Unit Rang...

Page 190: ...side A back side B and the C part of the Fixing Inlet Guide which comes in contact with the Sensor Flag with lint free paper 1 moistened with alcohol 5 Clean the Separation Plate 1 for inner delivery...

Page 191: ...h surface Service Mode COPIER Display FIXING FX U TM1 Display Fix Belt Unit STBY total run time Service Mode COPIER Display FIXING FX U TM2 Display Fix Belt Unit running time 321mm s Service Mode COPI...

Page 192: ...pter 1 1 178 2 Apply grease SE1107 to the tooth surface B of the gear 1 of the Fixing Drive Unit Range amount of grease to apply Amount of grease to cover grease applicable area on the gear teeth surf...

Page 193: ...ter 1 1 179 3 Clean the soiling of the Contact Roller 1 on the Pressure Belt Position Sensor and the oil dripped from the Pressure Belt to the bottom side A of the Fixing Lower Unit with lint free pap...

Page 194: ...Chapter 1 1 180 4 Clean the surface A of the Fixing Inlet Guide with lint free paper 1 moistened with alcohol...

Page 195: ...moistened with alcohol clean the Sensor Flag s surface side A back side B and the C part which comes in contact with the Fixing Inlet Guide 6 Clean the Separation Plate 1 for inner delivery Unit with...

Page 196: ...elt Unit STBY total running time Service Mode COPIER Display FIXING FX L TM2 Display of Press Belt Unit running time 1 1 SPEED Service Mode COPIER Display FIXING FX L TM3 Display of Press Belt Unit ru...

Page 197: ...step a and in the case of disposing the waste toner only refer to the step b a In the case of collecting waste toner by bringing back the Waste Toner Container a 1 Remove the Waste Toner Container Cap...

Page 198: ...ntainer and the Waste Toner container Cap to the host machine in reverse order b In the case of disposing the waste toner When disposing waste toner only prepare the waste toner collection tools Waste...

Page 199: ...Chapter 1 1 185 b 1 Take out the Waste Toner Container 1...

Page 200: ...Chapter 1 1 186 Caution Because the waste toner in the Waste Toner Container 1 may be scattered be sure to place the Waste Toner Container on a sheet of paper 2...

Page 201: ...Chapter 1 1 187 b 2 Install the Waste Toner Joint 1 to the Waste Toner Container 2...

Page 202: ...Chapter 1 1 188 b 3 Put the Waste Toner Bag 1 on the Waste Toner Joint and fix it with the Waste Toner Band 2...

Page 203: ...Move the waste toner 3 from the Waste Toner Container 1 to the Waste Toner Bag 2 Caution Do not put waste toner of more than one time in one bag When putting toner in The waste toner Bag be sure to pl...

Page 204: ...Chapter 1 1 190 b 5 Remove the Waste Toner Band b 6 Remove the Waste Toner Joint b 7 Remove the Waste Toner Bag from the Waste Toner Container and close the opening 1...

Page 205: ...Chapter 1 1 191 b 8 Fold the opening 1 of the Waste Toner Bag and fix it with packing tape 2 Caution Once the plastic bag is fixed with packing tape do not remove the tape...

Page 206: ...Chapter 1 1 192 b 9 Remove the Prism 1 1 Screw 2 1 Hook 3...

Page 207: ...Chapter 1 1 193 b 10 Clean the toner adhered to the 2 A parts on the prism...

Page 208: ...Chapter 1 1 194 b 11 Clean the toner adhered to the A part of the Waste Toner Container...

Page 209: ...sm Waste Toner Container 1 1 7 1 71 How to remove punch waste Puncher Unit BS1 BT1 BU1 0031 6475 Manual related Description Please explain how to remove the punch waste when the Puncher Unit BS1 BT1 B...

Page 210: ...Chapter 1 1 196 2 Pull out the punch waste tray...

Page 211: ...1 1 197 Reference Check that the guide F A2 is closed before pulling out the punch waste tray If the guide is open the punch waste tray cannot be pulled out Close the guide as shown in the illustratio...

Page 212: ...Chapter 1 1 198 3 Discard the punch waste into a receptacle Make sure that the punch waste tray is completely emptied...

Page 213: ...rn the punch waste tray to its original position Always make sure to insert the punch waste tray as far as it can go If the punch waste tray is not securely in place you cannot make copies or prints i...

Page 214: ...r 1 1 200 Reference Check that the guide F A2 is closed before inserting the punch waste tray If the guide is open the punch waste tray cannot be inserted Close the guide as shown in the illustration...

Page 215: ...1 1 7 1 72 How to remove staple waste Finisher AM1 Saddle Finisher AM2 0031 6476 Manual related Description Please explain how to remove the staple waste when Finisher AM1 Saddle Finisher AM2 is insta...

Page 216: ...Chapter 1 1 202 2 Below the stapler unit is the staple waste tray Pull out the staple waste tray...

Page 217: ...Chapter 1 1 203 3 Discard the staple waste...

Page 218: ...Chapter 1 1 204 4 Return the staple waste tray to its original position Make sure to insert the staple waste tray as far as it can go...

Page 219: ...related Description Steps for the replacement of the TPM PCB are different depending on if the TPM key is backed up or not due to having lost the USB memory with backup data for example If the TPM key...

Page 220: ...nse files Data saved from MEAP applications The password for the SMS Service Management Service login Service of MEAP If the password is changed it is returned to the default password User authenticat...

Page 221: ...equires the memory free space of several MBs 3 1 Insert the USB memory to the machine Caution Insert only one USB memory If the backup job is started with 2 or more USB memory connected a message indi...

Page 222: ...rmation 3 4 Click OK The backup of TPM key is started 3 5 Click OK on the Backup Completion screen and then remove the USB memory Caution In following cases a message indicating the failure to backup...

Page 223: ...formation iW Function Flow Settings Service Mode Settings Caution When exporting Service Mode Settings select Service Mode Copier Option USER SMD EXPT 1 and then export data SMD EXPT cannot be exporte...

Page 224: ...n Setting range From 0 to 3 Default 0 Frequency Interval the number of sheets on 80 g m2 A4 size conversion basis it differs according to the paper type Setting range From 300 to 30000 Default 3000 Te...

Page 225: ...e estimated life select the item enter the value and then press OK key Caution Clear the counter value after replacement When the counter value is cleared the values of FX U TM1 to 5 FXU STR FX1 RFRL...

Page 226: ...ely after replacing the HDD After performing the remedy after replacing HDD perform the following step to reinstall the card ID from imageWARE Accounting Manager 1 Select service mode COPIER FUNCTION...

Page 227: ...erefore in the case of a MEAP application where changes in settings are enabled when the device is restarted changes in settings are not reflected just by chang ing the settings Follow either of the r...

Page 228: ...ore tasks are continuously executed to make up for the delay Problem For example the tasks of Jan 1 Jan 2 and Jan 3 are executed after quick startup 1 1 7 2 FAQ on Send Specifications 1 1 7 2 1 E Mail...

Page 229: ...ttings Registration Set Destination If there is any required destination setting that has not yet been set after registering the Access number the screen for specifying the destination settings is dis...

Page 230: ...an SMTP server before sending SMTP Authentication e Sending without authenticating Field Remedy Settings Registrations Function Settings Send E Mail I Fax Settings Communication Settings set the e ma...

Page 231: ...host Caution To use the SMTP receiving function it is necessary to register the host name for the machine to the DNS server See TCP IPv4 Settings and TCP IPv6 Set tings Even if you select On for Allow...

Page 232: ...e POP password press OK 6 Specify the time interval to automatically check the POP server in POP Interval 7 Press Authent Encryption set POP AUTH Method 8 Set Allow SSL POP press OK If you want to sen...

Page 233: ...Press POP Server Enter the IP address or name for the POP server press OK 5 Press POP Login Name Enter the POP login name press OK 6 Press POP Password Enter the POP password press OK 7 Specify the t...

Page 234: ...ing in to an SMTP server before sending SMTP Authentication 1 Press SMTP Server Enter the IP address or name for the SMTP server press OK 2 Press E Mail Address Enter the e mail address press OK 3 Pre...

Page 235: ...reen when sending set Display Auth Screen When Send to On Reference Even if you select On for Allow SSL SMTP Send the data will not be encrypted if the SMTP host does not support encryption e Sending...

Page 236: ...ed in the memory media c How to store scanned images to the memory media a To use or display the memory media following settings must be set first If the System Management Settings is enabled followin...

Page 237: ...unction Settings Store Access Files Memory Media Settings Use Scan Print Function and set to ON 4 Turn off and then on the main power switch to enable these settings b How to print a file stored in th...

Page 238: ...layed Set any setting and then press Start Printing to start printing Reference Print settings can be changed but changed print settings cannot be saved c How to store scanned images to the memory med...

Page 239: ...Chapter 1 1 225 3 Press Memory Media 4 Select the target memory media...

Page 240: ...Chapter 1 1 226 5 Select the storage destination folder and then press Scan 6 Specify the desired scan settings...

Page 241: ...g a file name press File Name and then enter the name 7 Press the Start button If the following screen is displayed after the last batch of originals is scanned press Start Storing If originals are pl...

Page 242: ...om the Start menu right click Control Panel select Network and Internet click Network and Sharing Center Windows 8 Server 2012 Place the cursor on the top right bottom right of the desktop select Sett...

Page 243: ...0 Confirm the computer name For Windows Vista Server 2008 From the Start menu right click Computer select Properties click Change settings for Computer name domain and workgroup settings In the System...

Page 244: ...Computer Name Domain Changes dialog box click More Confirm NetBIOS computer name in the dialog box that appears Click Cancel repeatedly to close the dialog box 11 Set the user and password for access...

Page 245: ...ox enter the user name in User name enter the password in Password re enter the password in Confirm Password click Create Enter a user name not longer than 20 alphanumeric characters and a password no...

Page 246: ...you are using is 00 00 11 22 33 44 set CANON1122334400 12 Select the folder to share in Windows Explorer etc right click the folder select Properties 13 Enter the share name For Windows Vista Server 2...

Page 247: ...the address by pressing Search Host or entering the address using the keyboard on the touch panel display Server side settings set and confirmed in the above step Computer Name NetBIOS computer name...

Page 248: ...ny co jp share You can set User Name for the address using the following formats domain_name user_name up to 15 alphanumeric characters for the domain name and up to 20 for the user name If you specif...

Page 249: ...Chapter 1 1 235 Click Show All on the toolbar 3 Start the SMB service on Mac OS X Click Sharing in the System Preferences window Select File Sharing click Options...

Page 250: ...Chapter 1 1 236 Select Share files and folders using SMB Windows Select the account to be used...

Page 251: ...sent Sample setting Create a folder named SMB_Folder customizable in Go Home logged in user name Public Drop Box 5 Set the access permissions for the shared folder created in step 4 With the shared fo...

Page 252: ...nd Folder Path may not appear correctly or you may not be able to browse the directories If the language of the touch panel display differs from the computer used as a master browser Host Name and Fol...

Page 253: ...rt 0031 6632 Inspected by Canon Inc Description Please explain how to avoid printing Fax TX Report Field Remedy The Fax TX Report enables you to check whether documents were sent correctly to their in...

Page 254: ...Off 1 1 7 5 FAQ on I FAX Specifications 1 1 7 5 1 Number of registered Confidential Fax Inbox 0031 5624 Manual related Description Please explain the number of registered Confidential Fax Inbox Refer...

Page 255: ...Dec 2 2014...

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Canon imagePRESS C800 Series, Troubleshooting Manual

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Summary of Contents for imagePRESS C800 Series

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