Table Of Contents
Voicemail Pro Installation and Maintenance Guide
Page 9
IP Office
15-601063 Issue 15b (31 May 2006)
Customizing Manual Recording ............................................................................................................189
Automatic Call Recording .....................................................................................................................190
Setting Recording Times, Frequency and Destination ..........................................................................190
Hiding Auto Record Indication ..............................................................................................................191
Customizing Auto Recording ................................................................................................................191
Configuring Fax Servers ....................................................................................................... 193
Overview ..............................................................................................................................................193
Configuration Overview ........................................................................................................................194
Setting the Voicemail Pro System Fax Number ....................................................................................195
Setting Up a Short Code for Routing Faxes to Prefixed Numbers ....................................................197
Setting Up a User Defined Fax Number................................................................................................198
Routing Fax Calls Using a Menu Action................................................................................................198
Configuring an Analog Extension Number for Fax Use.........................................................................199
Configuring a C3000 Fax Server ..........................................................................................................200
Setting up an IP Networking Gateway Line ......................................................................................201
Setting up Fax Forwarding....................................................................................................................202
IVR Database Connection ..................................................................................................... 203
IVR: Connecting Voicemail Pro to a Database......................................................................................203
Example Database Scenario ................................................................................................................203
Retrieving Data from the Database.......................................................................................................204
Database Open Action .....................................................................................................................205
Database Execute Action.................................................................................................................206
Database Get Data Action ...............................................................................................................207
Returning Data from the Database .......................................................................................................208
Speak Book Title..............................................................................................................................209
Entering Details into the Database .......................................................................................................210
Confirm Book Details .......................................................................................................................210
Collect Callers Details ......................................................................................................................211
Support for Callers with Impaired Vision or Hearing .......................................................... 213
Overview ..............................................................................................................................................213
Changing the Language Setting for a TTY Device ................................................................................214
An Example of Customizing a Simple Mailbox Call Flow..................................................................214
An Example of Customizing a Complex Mailbox Call Flow...............................................................215
Installing Voicemail Pro TTY (Textphone) Prompts...............................................................................215
Changing User Locale .....................................................................................................................216
Advice for Mailbox Users Owners Using a TTY Device ....................................................................216
Voicemail Pro Dial by Name.................................................................................................. 217
Overview ..............................................................................................................................................217
Example Call Flow: Dial by Name.........................................................................................................218
Adding a short code .........................................................................................................................218
Adding a Record Name Module............................................................................................................219
Adding a Shortcode: ........................................................................................................................220
Using the Name Table..........................................................................................................................220
Changing Full Names ...........................................................................................................................221
Changing the Language Used by Voicemail Pro................................................................. 223
Overview ..............................................................................................................................................223
Automatic Fallback Language Rules ....................................................................................................223
Changing the Language of System Prompts.........................................................................................224
Example...........................................................................................................................................224
Changing the Language of Custom Prompts ........................................................................................226
Mailbox User Controls ........................................................................................................... 227
Overview ..............................................................................................................................................227
Telephony Operation Mode ..................................................................................................................227
Automatic Message Deletion - Housekeeping ......................................................................................228
Personal Distribution Lists ....................................................................................................................229
