Configuring Fax Servers
Voicemail Pro Installation and Maintenance Guide
Page 197
IP Office
15-601063 Issue 15b (31 May 2006)
7. Most fax servers perform fax forwarding based on DTMF signalling received with the fax call.
Check the Enable Fax Sub-Addressing box so that the DTMF signal is passed to the fax server
after the call has been answered. This is so that the fax can be forwarded to the e-mail address
of the intended recipient.
8. Click OK.
9. Click Save & Make Live.
10. If prefixed numbers are being used, the next step is to up a short code so that fax calls are routed
to prefixed numbers. For more information, see Setting Up a Short Code for Routing Faxes to
Prefixed Numbers.
If the chosen mailbox mode is Intuity, you should then inform all mailbox owners that they can set
up their own preferred fax destinations if they like. For more information, see Setting Up a User
Defined Fax Number.
If a system fax number is not being used, you can set up a menu action to route fax calls. For
more information, see Routing Fax Calls Using a Menu Action.
If the fax server PC uses an analog fax card, you need to configure the extension number to use
for faxes. For more information, see Configuring an Analog Extension Number for Fax Use.
Setting Up a Short Code for Routing Faxes to Prefixed Numbers
Note
This task is completed in IP Office Manager. For more information, see the IP Office Manager
help or guide.
Setting Up a Short Code for Routing Faxes to Prefixed Numbers:
1. Start IP Office Manager.
2. In the Navigation pane, select ShortCode.
The Short Code tab is displayed.
3. Click
Create new record.
4. In the Code field, type the number of the tie-line, for example 54XXX. The 54 then corresponds
to the tie-line to the fax server. The example 54XXX indicates that any 5 digit numbers starting
with 54 will be handled using this short code. The XXX will be substituted with a three digit
extension that the fax server can use to identify the associated mailbox.
5. From the Feature list, select Dial.
6. In the Telephone Number field, type a full stop or period. The stop or period means that the
telephone number is forwarded to the fax server as it arrives, i.e. the tie-line/cross connection is
forwarded. For example if the incoming telephone number is 54201, the phone number 54201 is
forwarded to the fax server.
7. In the Line Group ID field, type the number of the line group, for example 30
8. Leave the Locale field empty.
