Using Voicemail Pro Actions
Voicemail Pro Installation and Maintenance Guide
Page 153
IP Office
15-601063 Issue 15b (31 May 2006)
We strongly recommend that this action type is followed by another action (if necessary a Disconnect
action), whose entry prompt confirms to the caller that the value has been set. In some situations, such
as where the Set User Variable action is accessed by the user dialing a short code, if the user hangs-up
too quickly the variable may not actually be set. Having a following action with a confirmation message
encourages users not to hang up too quickly.
Test User Variable Action
This action has true and false connections that are followed according to whether a user variable
matches a particular value. The Set User Variable action can be used in other calls to set the value of
the variable.
Specific Tab:
This action will return "TRUE" if the following variable:
The name of the user variable to be checked.
Matches the value below:
The value of the variable that will return a true result.
Check Digits Action
This action is supported on Voicemail Pro 1.2.6 or higher. It requires the caller to enter a specific
sequence of DTMF digits.
The action has True, False and Timeout results. The True result connection is used if the caller dials
the matching key sequence. The False result connection is used if the callers dials a non-matching digit.
The Timeout result connection is used if the caller does not complete dialing the matching key sequence
within the set timeout period.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.
Specific Tab:
What key sequence will the caller have to match?:
Enter the key sequence that callers must dial to follow the true result connection. The user's entry
should be followed by pressing # to indicate completion. This should be mentioned in the entry
prompt.
Timeout after:
Used when a caller doesn't enter any digits or doesn't complete entering matching digits within a
set time. When this occurs the action's Timeout result connection is used.
Database Actions
Database Open Action
This action opens a link to a third party database. If connection to the database succeeds, the result
is OK, otherwise the result is FAIL. If there is a connection to the database already then the current
connection is closed and the new one requested will be opened.
Note:
The use of database actions with Voicemail Pro requires entry of a VMPro Database Interface
license in the IP Office configuration.
Specific Tab:
The connection string to open the database can be entered directly into the field. For help on
constructing the connection string use the browse button to open the Data Link Properties form.
Provider Tab:
Select the OLE DB Provider of the data that is to be connected to. Click Next to move to the
Connection Tab.
