Managing Voicemail Pro Users
Voicemail Pro Installation and Maintenance Guide
Page 127
IP Office
15-601063 Issue 15b (31 May 2006)
Setting Up Voicemail Transfer Options for a User
After a caller has been routed to a mailbox to leave a message, the mailbox owner can offer the option of
transferring to a different number, for example:
To speak to a receptionist callers can dial 0
To speak to a secretary callers can dial 1
To connect to an external number such as the user's mobile or cell phone, callers can dial 2.
Before a mailbox owner can use this feature, you must set up the numbers that they want to use for their
transfer options.
Note
This task is completed in IP Office Manager. For more information, see the IP Office Manager
help or user guide. Mailbox owners can find the instructions that they need in either the IP Office
Mailbox User Guide or IP Office Intuity Mailbox user Guide.
To set up voicemail transfer options for a user:
1. In IP Office Manager, display the user's Voicemail tab.
2. In the Transfer Number boxes 0 to 2, enter the numbers to use for the transfer options. For
example in Transfer Number 0, type the extension number for reception so that if a caller
presses 0 they will be transferred to reception.
3. Ask the mailbox owner to record a new greeting message to inform callers that they can press 0,
1 or 2 for different transfer options.
Notes
When a Leave Mail action is used in a custom call flow to access the mailbox, operation differs.
For IP Office mode, the call follows the Leave Mail action's Failure or Success results
depending on whether the caller presses 0 before or after the record tone.
For Intuity mode, pressing 0 always follows the mailbox user's Voicemail Reception
setting.
Changing the Inactivity Timeout
While a user is logged in using the Voicemail Pro Client, other users cannot log in. By default a timeout
is set so that users are sent a warning message and logged out automatically if they have not been
active for 5 minutes.
When the user receives the warning message they can reset the inactvity timeout so that they are not
logged out. This is provided that they have not already been logged out and another Voicemail Pro Client
has not already connected to the Voicemail Pro Server
As an administrator user you can change the timeout to a period of between 1 and 60 minutes.
To change the inactivity timeout:
1. Display the main Voicemail Pro window.
2. From the Administration menu, select Preferences.
3. From the Preferences submenu, select General.
The General tab is displayed.
4. From the Client/Server Connection Timeout list, select the number of minutes after which an
inactive user of the Voicemail Pro Client will receive a warning message and then be
automatically logged out.
