Table Of Contents
Voicemail Pro Installation and Maintenance Guide
Page 7
IP Office
15-601063 Issue 15b (31 May 2006)
Telephony Actions ................................................................................................................................146
CLI Routing Action................................................................................................................................146
Route Incoming Call Action ..................................................................................................................146
Route by Call Status.............................................................................................................................146
Transfer Action .....................................................................................................................................146
Whisper Action .....................................................................................................................................147
Call List Action......................................................................................................................................147
Dial by Name Action .............................................................................................................................148
Conferencing Center Action..................................................................................................................148
Assisted Transfer Action.......................................................................................................................149
Alphanumeric Action.............................................................................................................................149
Miscellaneous Actions ..........................................................................................................................150
eMail Action..........................................................................................................................................150
Open Door Action .................................................................................................................................151
Alarm Set Action...................................................................................................................................151
Clock Action .........................................................................................................................................151
Post Dial Action ....................................................................................................................................151
VB Script Action ...................................................................................................................................152
Remote Call Flow .................................................................................................................................152
Condition Actions .................................................................................................................................152
Test Condition Action ...........................................................................................................................152
Set User Variable Action ......................................................................................................................152
Test User Variable Action .....................................................................................................................153
Check Digits Action ..............................................................................................................................153
Database Actions .................................................................................................................................153
Database Open Action .........................................................................................................................153
Database Execute Action .....................................................................................................................154
Database Get Data Action ....................................................................................................................154
Database Close Action .........................................................................................................................155
Queue Actions......................................................................................................................................155
Queue ETA Action................................................................................................................................155
Queue Position Action ..........................................................................................................................156
Using Modules ....................................................................................................................... 157
Overview ..............................................................................................................................................157
Creating a Module ................................................................................................................................157
Adding a Module to a Start Point ..........................................................................................................157
Running a Module Directly from a Short Code......................................................................................157
Running a Module Directly from an External Call..................................................................................158
Routing Calls to Voicemail.................................................................................................... 159
Overview ..............................................................................................................................................159
VM: versus Short Codes? ................................................................................................................159
Routing User Calls to Voicemail ...........................................................................................................159
Transferring Calls to Voicemail Using a Short Code .............................................................................160
Using Short Codes to Access Voicemail...............................................................................................160
Using VM: to Access Voicemail ............................................................................................................161
Voicemail Telephone Numbers.............................................................................................................162
Voicemail Lite and Pro .....................................................................................................................162
Voicemail Pro Start Points ...............................................................................................................163
Example Call Flow: SelfSelect Module .................................................................................................164
The Voicemail Pro Module ...............................................................................................................164
Creating a Matching Short Code ......................................................................................................165
Using the Module .............................................................................................................................165
