Routing Calls to Voicemail
Voicemail Pro Installation and Maintenance Guide
Page 163
IP Office
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Start Points
The following only apply when a matching start point has been set up.
If a short burst of ringing is required then # should be inserted before the start point name. This is useful
if transferring callers as it allows the transfer to be completed before the voicemail prompts begin.
Short Code
Application Number Field
User Start Points
for examples a user called Extn205.
- Collect
"Extn205.Collect"
VM:Extn205.Collect
- Leave
"Extn205.Leave"
VM:Extn205.Leave
- Callback
"Extn205.Callback"
VM:Extn205.Callback
Group Start Points
for example a group called Main.
- Collect
"Main.Collect"
VM:Main.Collect
- Leave
"Main.Leave"
VM:Main.Leave
- Queued
–
–
- Still Queued
–
–
Default Start Points
- Collect
"Default.Collect"
VM:Default.Collect
- Leave
"Default.Leave"
VM:Default.Leave
- Queued
–
VM:Default.Queued"
- Still Queued
–
VM:Default.Still Queued"
Shortcode Start Points
for example a shortcode start point called DVM.
(see also Voicemail Node) "Short Codes.DVM"
VM:Short Codes.DVM
for these examples a module called Attend
…
Module Start Points
"Attend"
VM:Attend
Campaigns
for example a campaign called Catalogue.
- Leave
–
VM:Catalogue
- Collect
–
VM:Catalogue.Collect
The Voicemail Node short code feature can also be used to access short code start points. It uses the
short code start point name as the telephone number without surrounding brackets.
