Using Start Points
Voicemail Pro Installation and Maintenance Guide
Page 131
IP Office
15-601063 Issue 15b (31 May 2006)
Default Start Points
The default start points can be used to create a sequence of actions that will be applied to all suitable
calls unless a specific start point exists.
Collect:
Used when a caller attempts to access a mailbox.
Leave:
Used when a caller is redirected to voicemail.
Callback:
Used when the voicemail calls a user to inform them about messages in a mailbox. See Callback
(Outcalling).
Queued & Still Queued:
Used for callers queuing for a hunt group. See Voicemail Pro Queuing.
When a default start point is used, the following actions can attempt to recognize who the presumed user
is (the internal user calling or being called) and access the matching mailbox for that user (unless the
action specifies another mailbox):
Get Mail Action
Leave Mail Action
Play Configuration Menu
Listen Action
Record Name Action
Edit Play List Action
The following actions will automatically recognize who the presumed user is and then use that user's
Voicemail Reception settings (unless the action specifies another mailbox):
Transfer Action
Assisted Transfer Action
Whisper Action
Viewing Start Points and Modules as Text
For support calls and diagnostic purposes it can be useful to view Voicemail Pro modules and start
points as text files. You can then display the contents of the text file on the screen or manipulate it as
you would any other text file.
To view a start point or module as text:
1. Select the start point or module in question. For more information about start points or modules,
see Start Points or Modules
2. From the File menu, select View as Text.
The content is displayed on the screen.
