Voicemail Pro Installation and Maintenance Guide
Page 140
Voicemail Pro Installation and Maintenance Guide
15-601063 Issue 15b (31 May 2006)
IP Office
Reporting Tab
The Reporting tab provides information that is then used to classify the call details within the reports
produced by the CCC products (a separate product from Voicemail Pro).
Flag the current call has been answered by Voice Mail:
The system user may not want the CCC to report a call as answered until it has reached a certain
action within the sequence of actions. For example, to not regard a call as answered until the
caller has left a message, made a selection from a menu or has been transferred to a user or
group.
Request to call back the current caller:
If this option is selected, the CCC will keep a record of the caller's CLI if provided. This is then
used within the CCC product to arrange a callback call by an agent.
Send reporting information:
If selected, this option allows various bits of information to be associated with the call. The
information is set in the Group name, Topic and Annotation fields. The CCC product uses that
information within its call reports.
Results Tab
This tab shows the results available from an action. For the majority of actions the results are fixed and
appear grayed out, i.e. they cannot be changed.
For some actions the results are variable.
Basic Actions
Generic Action
This action can be used to simply play a prompt to the caller through its Entry Prompts tab.
This action can be used to enter custom commands for the voicemail server. The maximum length for
the string is 128 characters.
One example is using the command FWD:201#202#203#204#205## to forward a message to multiple
mailboxes, the message being recorded by a preceding Voice Question or Edit Play List Action. The
128 character length limit restricts a single generic action to 31 three-digits extensions, 24 four-digits
extensions and so on. However multiple generic actions can be connected in a chain to bypass this
limitation.
Speak Text Action
This action allows any text to be spoken to the caller. Use of the Speak Text action requires TTS
(Text to Speech) to be installed and licensed, see Text to Speech.
Specific Tab
Text to Speak:
Enter the text to be spoken.
The text can include System Variables such as $CLI and variables obtained by database
actions such as $DBD[1].
The text can include SAPI XML tags to modify how it is spoken, see TTS SAPI Controls.
