Using Voicemail Pro Actions
Voicemail Pro Installation and Maintenance Guide
Page 155
IP Office
15-601063 Issue 15b (31 May 2006)
The Database Get Data action has the following possible results:
Success:
The current record has successfully been assigned to the $DBD variable.
At End:
You have reached the end of the list, the $DBD variable contains no information.
Empty:
The execute method returned no data, the $DBD variable contains no information.
Failure:
There was a problem trying to retrieve the next data record, the $DBD variable contains no
information.
Database Close Action
This action will close the current database connection. If the database is open when a call terminates
then a Database Close action is run automatically.
Note:
The use of database actions with Voicemail Pro requires entry of a VMPro Database Interface
license in the IP Office configuration.
Queue Actions
Queue ETA Action
This action plays the estimated time to answer (ETA) to a queued caller. The ETA is calculated based
on the queued time of the last 5 queued and answered calls. The ETA is always rounded up to the
nearest minute. For an example see Customizing Queuing.
Note that the ETA is calculated and supplied by the IP Office when it requests a queue or still queued
message is played to a caller.
Note in Incoming Call Route 'Priority'
The IP Office supports a configurable Priority setting (1, 2 or 3) on Incoming Call Routes. Calls
assigned a high priority are moved up any call queue ahead of those with a lower priority. The
use of this feature is not compatible with Queue ETA and Queue Position messages as the
spoken queue positions and ETA are for some callers may be overridden by calls with a higher
priority.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.
Entry Prompts Tab:
This tab should include any prompts to play to the caller before they hear their ETA. See Entry
Prompts Tab.
Specific Tab:
This tab may include any further prompts to be played to the caller after they hear their ETA.
