Installing Networked Messaging (VPNM)
Voicemail Pro Installation and Maintenance Guide
Page 69
IP Office
15-601063 Issue 15b (31 May 2006)
Interchange Basic Tests
From the Interchange Main Menu, select Customer/Services Administration | Diagnostics. Perform
the following basic checks.
TCP/IP Diagnostics.
Send and receive Test Packets - ping the IP address.
View Packet Statistics - look for any interface issues e.g. collisions
Display Message Queue - monitors the contents of the outgoing message queue. If messages
cannot be sent e.g. due to administrative errors, then this queue is likely to contain the unsent
messages.
Remote Connection Test - test the basic connection to a remote Audix system.
Audix Browser Status Test
From the Browser interface to the S8100, select System Administration | AUDIX Networking |
Maintenance Menu | Network Snapshot. See the status of connectivity to the Interchange.
S8100 Ping Test
From the Avaya Terminal Emulator interface to the S8100, select cmd at the Enter Command
prompt.
At the DOS prompt, enter ipconfig to verify the IP address and gateway.
Ping to test the connection.
Check the Status Through the Intuity Audix Command Line Interface
To update the Audix with reachable subscribers through the interchange, from the audix
command line prompt type get remote-updates machine and Enter where the machine is the
name of the interchange system.
Repeat the command periodically (and cancel out) until the 'Status of Last Update' entry is
completed.
From the command line prompt type display administrator's-log where message delivery
failures and reasons can be found.
Message Exchange Test
In general the following capabilities are supported and can be verified.
Sending Messages to lists or individuals, preserving any combination of Priority and Privacy.
Replying to the sender
Forwarding.
Couldn't Send Message! Warning
The following warning is normally associated with not having specified a fully qualified domain name for
the local SMTP server address.
" <CVPIM::bSendMessage>Couldn't send message!Response:550 5.7.1 Unable to relay for
[email protected] "
