Voicemail Pro Installation and Maintenance Guide
Page 223
IP Office
15-601063 Issue 15b (31 May 2006)
Changing the Language Used by Voicemail
Pro
Overview
Voicemail Pro can be used in a wide range of languages. To find out which languages are available, see
Supported Languages.
For external callers the Voicemail Pro tries to match the Locale setting of the IP Office system. For
internal callers, if they have a different user locale in their user setting, Voicemail Pro tries to match that
language.
With centralized Voicemail Pro, the default locale is that of the central IP Office. If users on the remote IP
Office want different language prompts, each of their user locales must be changed separately.
If prompts for a required language are not installed, Voicemail Pro has a set of rules that it follows to find
the best alternate language. For example if prompts are not available for users with their locale set to
French Canadian, Voicemail Pro looks for French prompts instead. If French prompts are not installed, it
looks for English US and finally English UK. For more information about these rules, see Automatic
Fallback Language Rules.
The language played to a caller can be changed during a call. This is achieved using a Select System
Prompt action. For more information, see Using the Select System Prompt.
Automatic Fallback Language Rules
The following table shows the choice of Locales that might be set in an IP Office configuration. The
locale is set using IP Office Manager.
The list also shows the first choice language prompts that Voicemail Pro will try to use, followed by the
second choice and so on. For example, if prompts for users with their locale set to French Canadian are
not available, Voicemail Pro looks for French prompts instead, then English US and finally English UK.
The ( ) brackets indicate the Locale setting in the IP Office configuration. The following abbreviations are
the language prompt folders used by Voicemail Pro in order of preference.
Chinese PRC (zhh): en, enu.
Chinese Traditional (ch): en, enu.
Danish (dan): da, en.
Dutch (nlb, nld): nl, en.
English UK (eng, ena, enz): en.
English US (enu, enc): enu, en.
Finnish (fin): fi, en.
French (fra): fr, frc, en.
German (deu): de, en.
Greek (ell): el, en.
Hungarian (hun): hu, en.
Italian (ita): it, en.
Japanese (jpn): jp, en.
Korean (kor): ko, en.
Norwegian (nor): no, en.
Polish (plk): pl, en.
Portuguese (ptg): pt, ptb, en.
