Chapter 4: Configuring the MaxACD System
46
MaxACD Administrator Manual
To access the Account Code tab, select
System > System Configuration
, then click
the
Account Code
tab.
Figure 4-14. System Configuration, Account Code tab
Adding and Deleting Account Codes
To create an account/code association, click
Add
. Enter an Account Name and Account
Code in the dialog box that appears. The Account Code may contain 1-10 digits.
To delete an account and its code, select it and click
Delete
. You can select multiple
items for deletion by using
Ctrl-click
or
Shift-click.
Click
Apply
to save your changes
and
OK
to save and close the window.
You can now set options for each extension that determine whether account codes must
be entered or can be bypassed. You can also block display of the Account Code table (in
which case, you would want to supply users with the account codes they need). See
“Setting Personal Information” on page 124.
Setting up Call Reports
You can set up the call report logging option only if MaxACD and MaxACD Administrator
are installed on the same server.
On the
Call Reports
tab, specify the following:
•
Where to log the call detail records (CDR). The location can be an internal database,
an external database, or both.
Summary of Contents for MaxACD Administrator
Page 1: ...MaxACD Administrator Manual July 2011 ...
Page 10: ...viii MaxACD Administrator Manual ...
Page 12: ...2 MaxACD Administrator Manual ...
Page 30: ...Chapter 2 System Requirements and Installation 20 MaxACD Administrator Manual ...
Page 68: ...Chapter 5 Media Server Management 58 MaxACD Administrator Manual ...
Page 74: ...Chapter 6 Voice Mail Configuration 64 MaxACD Administrator Manual ...
Page 84: ...Chapter 7 Auto Attendant Configuration 74 MaxACD Administrator Manual ...
Page 92: ...Chapter 8 Multilingual Configuration 82 MaxACD Administrator Manual ...
Page 96: ...Chapter 9 Call Recording Configuration 86 MaxACD Administrator Manual ...
Page 100: ...Chapter 10 Application Extension Configuration 90 MaxACD Administrator Manual ...
Page 118: ...Chapter 12 Trunk Configuration 108 MaxACD Administrator Manual ...
Page 124: ...Chapter 13 In Call Routing Configuration 114 MaxACD Administrator Manual ...
Page 132: ...Chapter 14 Out Call Routing Configuration 122 MaxACD Administrator Manual ...
Page 156: ...Chapter 16 Routing Unassigned Extensions 146 MaxACD Administrator Manual ...
Page 196: ...Chapter 18 Workgroup Configuration 186 MaxACD Administrator Manual ...
Page 220: ...Chapter 20 Redundancy Configuration 210 MaxACD Administrator Manual ...
Page 256: ...Appendix B Technical Support 246 MaxACD Administrator Manual ...